Oorjit

BACKGROUND

Introduce your business and what you do there.

I’m the digital development coordinator at a retail company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Oorjit?

We needed to migrate to a multi-vendor e-commerce platform so we could easily handle all our web stores.  

SOLUTION

What was the scope of their involvement?

They migrated our existing platform to a multi-vendor one. It required integrating our platform with an enterprise resource planning system and we used Metrix and CyberSource for the payment gateway. Once that initial phase was complete, they also worked with us to migrate 22 of our company’s websites and dealt with any change requests that came up. This phase was more complex as it also required a lot of administrative coordination with our account department in order to gain approval for transitioning each site.

What is the team composition?

There was a project manager, a senior system engineer, a senior tech lead, and a UI person.

How did you come to work with Oorjit?

We were already in contact with them prior to when I joined the company. We chose them because they had the skills to handle our unique platform needs.

How much have you invested with them?

We’ve spent about $500,000.

What is the status of this engagement?

The project lasted from March 2016 until sometime in 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They completed everything within our timeframe, which had a positive impact on retail. The platform they built is capable of competing with any other enterprise platform we find in the market.

How did Oorjit perform from a project management standpoint?

They responded in a timely manner and we completed the project on schedule. We communicated mainly through email and if needed, we’ll use Skype.

What did you find most impressive about them?

They’re highly knowledgeable about what they’re doing. They come up with a solution to every problem they encounter. I also admire their can-do attitude — they’ve never pushed back and said they don’t know how to do something.

Are there any areas they could improve?

If we don’t give them specific instructions, they won’t start working. It’s good, in a way, but at the same time, it’d be nice if they could think outside the box and advise us as their client as to what we should be doing.

Do you have any advice for potential customers?

Give them the requirements and sign off with them on the initial phase. Have them clearly document it. Have the point of contact ask as many questions as possible and have a requirement Q&A with them in order to finalize it. Have the deadlines in writing and catch up frequently with them about their progress.