Interview with Jason Sirotin (Owner, Brian Bytes Creative) on 08/17/2018.
Ratings: Overall - 5, Quality - 5, Schedule- 5, Cost - 4, NPS - 5.
Introduce your business and what you do there.
I'm the owner of Brain Bytes Creative, which is a digital marketing agency in Atlanta, Georgia.
What challenge were you trying to address with ONLINICO?
We were looking for a reliable development partner to help us with various projects.
What was the scope of their involvement?
They manage a lot of our software development projects. Mostly, they work with .NET, but we also use them for WordPress and Java. In addition, they're currently helping us with a few apps for CEDC and work collaboratively with our internal team on more complex functionalities and code repositories.
What is the team composition?
They have a team in Ukraine as well as a local team here, in Georgia, so we've been in contact with both. We've worked with project managers, developers, scrum masters, and their owner.
How did you come to work with them?
Our CTO knew their owners.
How much have you invested with them?
We've spent about $700,000.
What is the status of this engagement?
We started working with them in November 2013 and the relationship is ongoing.
What evidence can you share that demonstrates the impact of the engagement?
They help us provide a better experience for our clients because they deliver everything on time and know how to talk to people. Since we can work more efficiently, we get higher profits and the ROI for the clients is also much higher.
How did they perform from a project management standpoint?
They're easy to work with, deliver on time, and solve problems quickly. They stay on top of everything despite the time difference. We use Jira, Slack, and email to communicate and they always respond quickly, even when it's night in Ukraine.
What did you find most impressive about them?
They’re transparent and do great work. Also, their project managers are very organized.
Are there any areas they could improve?
No. When they make a mistake, they fix it quickly and make sure it doesn't happen again.
Do you have any advice for potential customers?
Be detailed, organized, and kind.