What evidence can you share that demonstrates the impact of the engagement?
They file my taxes. Beyond that, I'm not skilled enough to say how accurate they were. Judging by their services, I'm probably not going to use them much longer. I've never had any major issues, but that’s because I keep my books clean and up-to-date on my side.
How did Online Taxman perform from a project management standpoint?
Most of our contact with them is toward the end of the year, but I've faced constant issues with them. Most of our communication is through email or phone. If I had to grade them, I'd give them a C minus overall. They only give short answers, and it took a long time for them to file everything correctly. They're quicker to bill me than they are at problem solving. Issues rarely get resolved unless I go in and fix them myself.
What did you find most impressive about them?
I can't say I'm impressed with anything they do. There's nothing noteworthy or distinguishable about their work.
Are there any areas they could improve?
I paid them to set up my LLC, but I have to spend a half-day each year with my local office of revenue to correct ongoing issues. They don't seem to have the expertise they promised.
Do you have any advice for potential customers?
Choose another option. I would not recommend them.