OneSource

BACKGROUND

Please describe your company and position.

I am a manager at Trackimo

Describe what your company does in a single sentence.

Trackimo is a US company, specializing in highly reliable and effective tracking solutions. The company's end-to-end global IoT platform provides personal safety and tracking solutions to more than 500,000 consumers and more than 50 enterprise clients worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OneSource to accomplish?

• Our company needed a comprehensive CRM system that could effectively manage our leads, generate various reports and exports, monitor operator efficiency, and integrate telephony.

SOLUTION

How did you find OneSource?

Referral

Why did you select OneSource over others?

• Great culture fit
• Good value for cost
• Referred to me

What was the size of OneSource’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

OneSource worked with us to understand our business needs and delivered a custom CRM system that met our specific requirements. Their service package included system design, development, and testing, as well as user training and ongoing support. They integrated various functionalities such as lead management, reporting, telephony, and operator efficiency monitoring.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Speed

What was your primary form of communication with OneSource?

• Virtual Meeting
• Email or Messaging App

Describe their project management. Did they deliver items on time? How did they respond to your needs?

OneSource's project management style was perfect. They provided us with regular updates, communicated effectively through various tools, and met all deadlines. Their technical expertise and attention to detail ensured that the project was delivered on time and within budget.

What did you find most impressive or unique about this company?

OneSource's technical expertise and commitment to delivering quality solutions were most impressive. They were always available to answer our questions and provide support, which made the entire engagement smooth and hassle-free.

Are there any areas for improvement or something OneSource could have done differently?

While OneSource's work was commendable, we felt that there was room for improvement in terms of communication and structuredness. They could have been more proactive in communicating with us, particularly during the development stage. Nonetheless, their overall work was excellent, and we would gladly recommend them to anyone in need of similar services.