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Onebox is owned and operated by j2 Global Communications (NASDAQ: JCOM), the makers of eFax®. Onebox provides a comprehensive suite of outsourced virtual phone, fax and email services for small businesses and individuals around the world. With nearly 60 state-of-the-art features to choose from, Onebox is designed to make peoples' lives easier. The Onebox virtual PBX phone system enables small businesses to sound like a Fortune 500 company - without the dramatic associated expense.

Onebox is your own virtual office assistant that puts you in control of all of your communication needs. It answers your calls with a professional greeting and forwards them to you wherever you are. Onebox also offers the finest in online fax services, voicemail to email, as well as audio/web conferencing. We pride ourselves on offering five-star customer service and dedicated to our goal of saving your business time and money. Contact one of our representatives today to see what Onebox can do for you.

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$1,000+
 
< $25 / hr
 
10 - 49
 
Undisclosed
? These data points are estimates provided by the Clutch team. Each data point can change at any time and is subject to the company’s discretion once they claim ownership over their Clutch profile.
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, United Kingdom
headquarters

Focus

? These focus breakdowns are estimates provided by the Clutch team. Service line and focus breakdowns can change at any time and are subject to the company’s discretion once they claim ownership over their Clutch profile.
Service lines
  • Voice Services
  • Transcription
SHOW ALL +
Industry focus
  • Business services
  • Financial services
  • Real estate
Voice/Call Center Services

Reviews

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Transcription & Answering Services for IT Firm

"Their easy-to-use and deployment of services are their strengths."

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4.0

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
4.0
The Project
 
Less than $10,000
 
Ongoing
The Reviewer
 
1-10 Employees
 
Pomona, California
Senior Manager, IT Firm
 
Verified
The Review
OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We cannot afford to pay for a human person to answer. There is not enough of a call volume to justify it.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

There were 20 calls to be answered per day.

What challenge were you trying to address with the service provider?

Our company’s mission was to provide an answering service that could help our business appear responsive.

SOLUTION

What was the scope of the service provider's involvement?

Their support requires answering and transcription services.

Could you describe the pricing structure and how they billed you?

It is a flat billing structure.

How did you come to work with this service provider?

We had an existing relationship.

How would you assess the service provider for answering calls, customer service, and communication?

Their technical services are good. They route calls to our CRM and email them to the assigned person.

How much time, in hours, does this service provider save you each month?

Whatever it costs to have someone answer a phone 40 hours a week, that’s how much we’re saving.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I’m not sure if I have one to give.

What are the service provider's strengths?

Their easy-to-use and deployment of services are their strengths.

How can the service provider improve?

I am not entirely sure.

How long has your company been working with this service provider?

We’ve been working with them for more than 5 years.

How much money do you spend annually with this service provider?

We spend less than $1,000.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer
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