onebox

OPPORTUNITY / CHALLENGE

Why does your firm need inbound services? Did you previously handle these needs in-house?

We cannot afford to pay for a human person to answer. There is not enough of a call volume to justify it.

How many inbound calls did your company handle every day? How much time did your employees spend on the phone every day?

There were 20 calls to be answered per day.

What challenge were you trying to address with the service provider?

Our company’s mission was to provide an answering service that could help our business appear responsive.

SOLUTION

What was the scope of the service provider's involvement?

Their support requires answering and transcription services.

Could you describe the pricing structure and how they billed you?

It is a flat billing structure.

How did you come to work with this service provider?

We had an existing relationship.

How would you assess the service provider for answering calls, customer service, and communication?

Their technical services are good. They route calls to our CRM and email them to the assigned person.

How much time, in hours, does this service provider save you each month?

Whatever it costs to have someone answer a phone 40 hours a week, that’s how much we’re saving.

RESULTS & FEEDBACK

What takeaways and measures of success can you share about working with this service provider?

I’m not sure if I have one to give.

What are the service provider's strengths?

Their easy-to-use and deployment of services are their strengths.

How can the service provider improve?

I am not entirely sure.

How long has your company been working with this service provider?

We’ve been working with them for more than 5 years.

How much money do you spend annually with this service provider?

We spend less than $1,000.