ONE18MEDIA

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a family-owned supermarket chain; we manage two full-service supermarkets. We have everything people traditionally find at a local grocery store, but we also have a heavy focus on our meat, deli, and catering departments, importing products from Europe, primarily from Italy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ONE18MEDIA?

We spent 2–3 years trying to build a website with basic functionality.

SOLUTION

What was the scope of their involvement?

ONE18MEDIA has built our e-commerce website for us. They’ve handled everything from beginning to end. The team has used WordPress and bundled integrated e-commerce and payment solutions to make the shopping process seamless.

The site is a brick-and-mortar store that allows catering and traditional supermarket shopping. Users can look at the site to find out who we are, view our locations, and peruse our catering and prepared food menus. Also, there’s a tool to prepare shopping lists for customers who don’t want to go out shopping or can’t shop on their own. The site’s functionality allows customers to place orders with any level of detail they want. Then, we can process their orders internally instead of utilizing third-party applications like many other sites. If we need to, we can call the customer or contact them to clarify anything. Lastly, we prepare the orders and deliver them.

We’re currently in the middle of working on a different project with them.

What is the team composition?

We usually deal directly with AJ (President & Founder).

How did you come to work with ONE18MEDIA?

We were struggling to find the right company to do what we were looking for. Many companies out there said they could do it, but few could do it well. When we spoke to ONE18MEDIA, they were able to do more than what we requested for a price point that was in line with what other people were charging for a subpar deliverable.

How much have you invested with them?

We pay around $4,000–$5,000 a year. They bundled the initial development cost into the hosting and maintenance fee.

What is the status of this engagement?

We started working with them in August 2016, and they delivered the initial version of the website in 30 days. However, our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The site is easy to use for anyone. We have 90-year-old customers with a basic understanding of technology and younger kids with a better grasp of technology, and both are able to use the website. Moreover, we didn’t have a solution before this project. Everything we do online is 100% attributable to ONE18MEDIA.

How did ONE18MEDIA perform from a project management standpoint?

Project management is great. We communicate directly over the phone or via text or email.

What did you find most impressive about them?

ONE18MEDIA delivered the website quicker than anyone could’ve delivered it and went beyond our scope. Moreover, ONE18MEDIA stands out for their ingenuity; they’re able to look at problems and come up with new or unique solutions to solve whatever we’re facing. They can diagnose an issue and address it using their outstanding knowledge of web design.

Are there any areas they could improve?

No, we’ve been happy with everything they’ve done.

Do you have any advice for potential customers?

Be direct and honest. They’re very straightforward; if you treat the situation the same way, you’ll get the best and quickest results.

BACKGROUND

Please describe your company and your position there.

I am the owner of Skate2Score who is the premier hockey development company on Long Island. We train players from inception to the NHL giving each of our clients access to an array of coaches that specialize in their development needs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ONE18MEDIA, and what were your goals?

We reached out to ONE18MEDIA in a more end user friendly website that our clients could easily navigate. We also wanted to make sure it was a one stop shop for signing up for all of our programs with payment options available as welling as scheduling.

AJ and his staff not only hit the mark but exceeded expectations going above and beyond on what they could do to not only stream line this process but to side in our visibility online and how it could integrate with other programs allowing us to leverage our data.

SOLUTION

How did you select this vendor and what were the deciding factors?

After our initial consultation, we knew this was the company that would be passionate about our needs. Every employee was professional and extremely timely when executing on our requests. They showed not only a concern for our needs but offered multiple options that would allow flexibility on costs and potential build out options on the website. We knew that if they were willing to put this much work into a presentation deck then we could wait to see what they could do with our website.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After our kickoff call, we provide a very basic skeleton of how we envisioned our website to function. In no time we had mock ups of layouts and functionality which after a few minor tweaks was ready to be built out. The staff really listened to our needs and wants and asked the right questions to ensure our website met our expectations.

How many people from the vendor's team worked with you, and what were their positions?

We originally met with the owner and then work with a project manager and their team throughout the project and still to this day to make updates.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Since the launch of the website we have noticed a tremendous amount of return customers that are now about to see months out and schedule training. We are also seeing a 25% increase in new customers either from our new visibility or word of mouth about how easy it it to select training options.

Describe their project management style, including communication tools and timeliness.

The project manager was always on top of us with follow up emails and zoom call to make sure we met our deadline needs. It was an absolute pleasure to work with this team.

What did you find most impressive or unique about this company?

Most companies I’ve worked with in this space had employees that were very cold with limited interaction. ONE18MEDIA made us feel like they were invested in this project as much as we were. The whole interaction felt like a partnership and not like we were on the outside looking in.

Are there any areas for improvement or something they could have done differently?

Not at this time, we have been extremely pleased with the products and services.

BACKGROUND

Please describe your company and your position there.

As the Marketing Manager for Mack Boring & Parts I oversaw our marketing budget and operations. Our company handles distribution of Marine and Industrial engine products and specialize in lunching and building dealer networks for new and existing products. Our marketing efforts are focused on B2B2C.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ONE18MEDIA?

We launched a new website and partnered with ONE18MEDIA to optimize our site through new page build out, SEO, blog writing, and PPC strategy. Our goals were to position our products well in search and have our customers navigate to the page most helpful to answer their questions. This relationship has grown to include our complete digital marketing strategy and execution.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were looking for a team that would be able to understand our industry and our position within the supply chain/ and responsibilities which can be confusing to most firms. We a B2B2C marketing focus metrics and campaigns can be difficult.

Describe the project in detail and walk through the stages of the project.

After initial discovery calls we were presented with a plan and timeline. After acceptance we moved on to the additional details and content building for our new pages and blog topics. We would hold a minimum of monthly meetings to review progress and PPC strategy and outcomes.

How many resources from the vendor's team worked with you, and what were their positions?

In total we worked with a project manager, developer, and writer. In addition we always had access to the president who would check in to make sure things were going well.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our new webpages were built out professionally and well optimized for SEO. We saw increased page ranking for our specific keyword focus. Our PPC campaigns saw a significant increase in qualified leads.

How effective was the workflow between your team and theirs?

Workflow was very good between our teams. We always received quick responses and clear answers. If anything we were the once’s who cause roadblocks but they were very understanding and continued to push us forward.

What did you find most impressive or unique about this company?

We are amazed by their ability to really work to understand our industry. Their honesty and integrity is second to none.

Are there any areas for improvement or something they could have done differently?

None.

BACKGROUND

Introduce your business and what you do there.

I’m the VP and one of the owners of XTRAIRE.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ONE18MEDIA?

We hired ONE18MEDIA for their web development and marketing services. 

SOLUTION

What was the scope of their involvement?

ONE18MEDIA provides web development, design, social media marketing, and SEO services for us. We’ve provided them with the background of our company and everything they needed over the phone. 

The website has plenty of features, especially since we keep adding more. For example, end users can check out the website for employment; they can also contact us there or see the page that explains all the services we provide. They can find out about our financing if they want.

As for design, another company has developed our logo and branding, while ONE18MEDIA implemented them. They’ve designed the site’s layout, too. The team continues to provide maintenance and updates for the website. 

In terms of social media marketing, they manage our Facebook and Instagram channels. They mainly create content for our ads, but I create some of our email marketing content. I send them that content to post. On top of that, their resources respond to comments on social media. 

Moreover, we have monthly meetings for SEO. I rely on them to give me feedback on our SEO progress. Aside from that, their members write blogs for us once or twice per month. 

What is the team composition?

I work with three people from ONE18MEDIA at any given time. My main point of contact is Lauren (Digital Marketing Strategist). She has a design team, and another is responsible for our social media posts and blogs.

How did you come to work with ONE18MEDIA?

ONE18MEDIA was recommended to us by a friend. 

How much have you invested with them?

We’ve invested around $30,000. 

What is the status of this engagement?

We started working together in November 2020, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The quality of ONE18MEDIA’s work is excellent. They’re accommodating and professional. The team gets everything done right away the minute I ask them to do something. Overall, I have no issues with their performance; I highly recommend them — they’re a great company. 

How did ONE18MEDIA perform from a project management standpoint?

They manage the project well. Everything’s done quickly and on time. Whenever I ask them to change something, the task is done within the day, if not within the hour. To communicate, we usually have phone calls. Every once in a while, they come to our office and sit with us to talk in person. Whenever I need to contact them, I can simply send an email or do a phone call. Overall, they’re easy to contact and readily available. 

What did you find most impressive about them?

They never ask for more money. When I ask them to help me do something, I pay the company directly. Their resources never ask me for any kickbacks or percentages for what they’re doing. In other words, their services are pretty much all-inclusive. 

Are there any areas they could improve?

No, there aren’t any. 

Do you have any advice for potential customers?

Be proactive — if ONE18MEDIA asks you to do something, do it and they’ll take care of you. As long as you’re proactive, the engagement will be worth your money. You get what you put in.

BACKGROUND

Please describe your company and your position there.

I am the Vice President of the National Association of Free & Charitable Clinics, a U.S.-based national nonprofit organization in the healthcare field.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ONE18MEDIA, and what were your goals?

We hired ONE18MEDIA to redesign our outdated website. We transitioned from Drupal to Wordpress and had the goals of making an updated, accessible, easy-to-use website, including a "Find a Clinic" location search tool and a member only area for resource sharing.

SOLUTION

How did you select this vendor and what were the deciding factors?

We sent out an RFP detailing the scope of the project. Once RFPs were submitted, the organization staff reviewed and compared the various proposals and selected this vendor based on factors that included the price, suggestions, work detail, and mockups that were included in the proposal.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Once the contract was signed, we had an onboarding call with the development team and the NAFC team to discuss and review timelines, goals, objectives, and logistics for the development and launch of the redesign. From there, the appropriate staff members from each team met regularly to review mock-ups, wireframes, content, and more. The ONE18MEDIA team worked closely with our staff to ensure that the site not only looked great, but functioned great, was easy to use, and was accessible.

How many people from the vendor's team worked with you, and what were their positions?

The President of ONE18MEDIA worked with us on high-level items such as the contract and onboarding. There was a project manager who was our main point of contact keeping everything organized and on track. And then there was a web developer and other members of the ONE18MEDIA team that were behind the scenes developing the site and adding content, making edits, etc.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have gotten great feedback from our Board of Directors, our member clinics, volunteers, donors, partners, and more who all loved the redesign, from the look to the ease of use to the accessibility functions, including language translation. We are seeing an increase in usage for our member resource area, increased traffic, and increased interaction.

Describe their project management style, including communication tools and timeliness.

Depending on where we were in the process, we had regular check-in video calls, communicated well via email, shared documents and content via google drive (which was helpful to have a central sharing location), and utilized Markup for the final stages of website updates and edits. The project management was always well-organized and easy to provide feedback.

What did you find most impressive or unique about this company?

ONE18MEDIA provided incredible results with the finished project that met all of our goals. They also ensured that the project moved along in a timely fashion, they were attentive to details and priorities for our organization and always kept in mind our key audiences to ensure the website not only looked great, but functioned the way it was needed.

Are there any areas for improvement or something they could have done differently?

With every massive project, there are always setbacks, things that go wrong, and delays. But the ONE18MEDIA team was great at addressing anything that came up and working with our organization if anything changed on our side throughout the process.

BACKGROUND

Please describe your company and your position there.

I am the Director of Institutional Advancement of an all girls Catholic school, grades 7-12. I oversee the admissions, advancement and alumnae relations office.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ONE18MEDIA?

We partnered with One18Media for all of our marketing needs: web design and development, social media marketing, digital advertising as well as more traditional print material.

SOLUTION

How did you select this vendor?

Through thorough research and analysis of other educational institutional websites. We contacted many schools about the pros and cons of the marketing companies they were working with and One18Media was the only company to receive consistently high and positive ratings from all of their clients.

Describe the scope of their work in detail.

They conducted thorough research about our mission and school community. They met with several key players to learn about our school’s history, what makes us unique and to learn what our goals/objectives were. They also took time to get to know the area we are located in and to learn about our competitors. From there- One18Media developed a detailed marketing plan for our school.

What was the team composition?

I’ve work closely with AJ, owner of the company along with many members of his phenomenal team. They have assigned an internal team to work directly with us.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have seen a significant increase in our admissions inquiries and the amount of admissions applications since working with One18Media. We have also seen a tremendous increase in the amount of donations we receive from our various constituents thanks to all of One18Media’s guidance and plan they developed and implemented for us.

How effective was the workflow between your team and theirs?

One18Media is amazing to work with. We meet regularly to discuss our projects in detail. In addition, they are always responsive to our phone calls and emails. They also use ClickUp to help keep us on track regarding our project needs.

What did you find most impressive about this company?

One18Media goes above and beyond! They provide the most thorough and professional guidance for all our marketing needs. They are so knowledgable In all that they do and they care about yielding the best results for each and every one of their clients. One18Media is easy to work with; they listen to our needs, they took the time to really get to know our organization, and have developed a successful and working marketing plan that has and continues to yield tremendous results!

Is there any area for improvement or anything that could have been done differently?

No- can’t think of anything to date. I’ve had an amazing experience working with One18Media.

BACKGROUND

Please describe your company and your position there.

I own an IT Services Company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire ONE18MEDIA, and what were your goals?

We were looking to expand our digital footprint - social media, web design, paid advertising and SEO.

SOLUTION

How did you select this vendor and what were the deciding factors?

We interviewed a few different companies, ONE18MEDIA was able to meet all of our criteria and were able to offer a comprehensive solution to outsource our digital marketing. Plus, ONE18MEDIA was able to be very familiar with our industry to produce relevant content for our company.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

First we scoped out what our goals were: to spread awareness about our company, our services, and help formulate how we could better market our services. We used a variety of tools. Clickup for project management, Wordpress for the website, and a social media approval tool called Gain. All the software we used was provided by ONE18MEDIA!

How many resources from the vendor's team worked with you, and what were their positions?

We worked with our project manager (Lauren), the social media team (Danielle), AJ (the owner), and also the web development team (Mike and Tom).

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our web traffic has since increased, as well as hits to our company listing. We have received a few leads from Google and that is awesome!

How effective was the workflow between your team and theirs?

We had regular meetings with their team, as well as project management software to keep us on track.

What did you find most impressive or unique about this company?

ONE18MEDIA is able to provide a full digital marketing solution to any size company! We were able to get a lot of value from their solution.

Are there any areas for improvement or something they could have done differently?

N/A