The One Technologies

BACKGROUND

Please describe your company and your position there.

I am the owner and Managing Director of an IT company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The One Technologies, and what were your goals?

We have worked successfully with the team of The One Technologies on a new project we embarked on for a web portal needed for a Web 3D Printing Company

SOLUTION

How did you select this vendor and what were the deciding factors?

We did an extensive research to find a suitable partner for that service execution.  The One Technologies provided a detailed service execution outline, competitive rate, and excellent communication. Hence we started the partnership with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We agreed with 4 milestones as major project cycles of development + 1 final for the migration. Our project management work in fine harmony with the project management of The One Technologies. Key deliverables related to functionalities of the web portal, revisions needed, front-end, back-end, design, etc were discussed on weekly basis with regular status quo updates.

• Content Management System: WordPress
• WordPress Page Builders: Elementor
• Programming Languages: JavaScript, PHP, CSS3, HTML/HTML5
• Frameworks: JQuery, Bootstrap
• Users Module: ACF Advanced Custom Fields 
• Databases: MySQL

How many people from the vendor's team worked with you, and what were their positions?

• A project manager
• team lead
• developer
• web designer
• quality assurance specialist

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Project was successfully delivered within the time-frames set and as per the full requirements agreed in advance. The team of The One Technologies delivered very good quality of work!

Describe their project management style, including communication tools and timeliness.

We have had regular status quo (project progress) updates in writings and also video conference calls (weekly) to discuss and process specifics. Very efficient!

What did you find most impressive or unique about this company?

Ability deliver, communication effectiveness, and ability to adapt the service delivery to feedback provided by the client during the course of the project delivery.

Are there any areas for improvement or something they could have done differently?

None I can think of now

BACKGROUND

Introduce your business and what you do there.

I’m a director at a company that provides software development solutions for various clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The One Technologies?

We hired them for help with software development.

SOLUTION

What was the scope of their involvement?

The One Technologies is our outsourcing solution. We outsource development on skillsets for which we don’t have subcontractors. If there’s something we can’t do in-house, we approach them, and they pick up the project. They’ve used GitHub for some of the codes.

For example, we needed to build an iOS proof of concept with voice recognition. We reached out to our contact at The One Technologies, gave them the project synopsis, and they came back with a quick estimate, including lead time, effort, and costs. From there, they developed and delivered the proof of concept.

What is the team composition?

We mostly work with a project manager.

How did you come to work with The One Technologies?

We found them on Upwork.

How much have you invested with them?

So far, we’ve spent at least £30,000–£40,000 (approximately $39,000–$52,000 USD).

What is the status of this engagement?

We started working with them in 2015, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The One Technologies is great — I have no complaints. They’ve been able to do everything I’ve asked of them and do it well. I always go back to them, and I’ll continue to do so for as long as it’s feasible for us.

How did The One Technologies perform from a project management standpoint?

They’re great at communicating and sticking to schedule and budget; they don’t mess around. We communicate through a mixture of emails and Zoom calls. I asked them not to use project management tools because we don’t have the capacity to deal with many platforms. Even though they have their procedures and principles, they’re flexible and adapt to our approach. Overall, I’ve never had any cause for concern with The One Technologies in any shape or form regarding project management. 

What did you find most impressive about them?

I’m impressed by how The One Technologies does everything I ask. 

Are there any areas they could improve?

Although everything has room for improvement, they always meet my needs, so I don’t have constructive feedback. 

Do you have any advice for potential customers?

My advice is to work with The One Technologies — there’s nothing more to it than that!

BACKGROUND

Please describe your company and your position there.

I am the owner of the company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The One Technologies, and what were your goals?

We needed a company to integrate a stripe.com payment gateway into an existing ecommerce web site we had for a customer.

SOLUTION

How did you select The One Technologies and what were the deciding factors?

We had already used them in the past for other projects so were the first place we went to for help.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They created a webservice with webhooks for us. This was built using ASP.NET

How many people from the vendor's team worked with you, and what were their positions?

I believe there were a few developers along with my point of contact.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

More than happy with the results, they were quick to solve any issues during the project when they came up and solve promptly. They have always been available for any follow up questions or issues and would be more than happy to use them again for future projects without any question. We were able to reuse the web service for other projects.

Describe their project management style, including communication tools and timelines.

Much of our communication was over skype to manage the project and communicate updates, video calls were also used when needed. We discussed the project up front, then a quote was presented and once agreed we moved forward and I was given timescales that they stuck to and delivered the project

What did you find most impressive or unique about this company?

Their prompt response and willingness to solve problems impressed us.

Are there any areas for improvement or something they could have done differently?

Only if they could be in the UK to save the time difference for questions - But on the up side this also meant while I was sleeping work was being done ready for me when I got back to the office the next day

BACKGROUND

Please describe your company and your position there.

Individual business

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The One Technologies, and what were your goals?

Flutter app, to fix a live bug

SOLUTION

How did you select this vendor and what were the deciding factors?

I had contacted them previously and heard good things about their work

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Our existing developer was away and we found a major bug in our app which needed urgent attention.

How many people from the vendor's team worked with you, and what were their positions?

1

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The bug was identified quickly and a fix put in place

Describe their project management style, including communication tools and timeliness.

they had no issues looking at the bug straight away and understood the urgency

What did you find most impressive or unique about this company?

Their attention to detail impressed us!

Are there any areas for improvement or something they could have done differently?

none

BACKGROUND

Introduce your business and what you do there.

I’m a solutions architect who works with several companies. I was hiring the One Technologies for a personal project regarding a nonprofit organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with the One Technologies?

I wanted assistance with a few technical projects. 

SOLUTION

What was the scope of their involvement?

I needed support migrating my website from .NET Core 2.0 to .NET Core 3.0. I gave clear guidance for what was needed and they provided web development services. 

What is the team composition?

I had an initial point of contact who spoke with me and formed the team. I believe there were one or two developers that worked on the project. 

How did you come to work with the One Technologies?

I saw on PeoplePerHour that they were certified in using .NET Core. I gave them a brief to make sure they would be able to complete the project. 

How much have you invested with them?

I spent about $500 on this project. 

What is the status of this engagement?

We began working together in November 2019, and I work with them on an as-needed basis.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They were patient in explaining their process to me. It was easy to see that the work was successful because they created a solution that was self-documenting and easy to use. 

How did the One Technologies perform from a project management standpoint?

They had a good turnaround time and delivered pieces of the project frequently, so I could see their progress. I mostly communicated with them via email and through the PeoplePerHour app. 

What did you find most impressive about them?

Their customer relationship was smooth, even though they were working on this project part-time. They also kept me informed about what they were doing. 

Are there any areas they could improve? 

It would’ve been useful if we had a Slack channel that we could’ve communicated over. 

Do you have any advice for potential customers?  

Make sure you define clearly what needs to be done and what the success criteria are. It’s also helpful to test that they have the skills to complete your project. 

BACKGROUND

Please describe your company and your position there.

We manufacture a wide range of personalised goods as well as novelty gift items, operating across multiple online marketplaces as well as our own sites.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The One Technologies?

We use a range of internal software processing applications to improve order processing efficiency by facilitating the automatic retrieval of all relevant order data for insertion into our own internal database for processing and dispatch.

What were your goals for this project?

To interface with the Amazon Marketplace web services API and our own internal legacy systems to retrieve all relevant order data for incoming orders, in a specific data structure which would interface seamlessly with our legacy app and replace our own previous legacy application for performing this function was lacking in several key areas and did not make use of the MWS API and thus was highly vulnerable to unannounced updates from Amazon.which would change the layout of their web interface.

SOLUTION

How did you select this vendor?

I discovered them via PeoplePerHour and elected them based on their reviews and my initial communication with the company representatives.

Describe the project and the services they provided in detail.

They followed the brief perfectly, including the very bespoke data organisation required. We also needed the application to handle marking orders as dispatched on Amazon, correctly identify custom and non custom orders, operate across multiple Amazon locales (as Amazon organises orders separately for a given national domain, ie, .co.uk versus .com) as well as reprocess Amazon's custom JSON data into a single consolidated JSON object to be inserted and read by our own systems. The application was also required to handle Amazon's opaque throttling rules which complicated things. This latter issue is a limitation for many other commercial out of the box solutions, and the former issue is simply not offerred by many other such service providers. When issues came up, they were very prompt in responding, offering a direct line of communication, full transparency throughout, and a rapid response and even offerred temporary workarounds in the event of an urgent issue which needed proper investigation to resolve.

What was the team composition?

I am unaware of the internal composition of The One Techologies team but at various stages I communicated with at least 3 people, 2 or which I was given direct communication lines with via Skype to facilitate quicker support and adjustments to the project as needed.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

This project has had a massive impact on our business by completely taking out of our hands the processing of incoming orders into our internal legacy systems for further processing by our own staff. To become familiar enough working with Amazon's MWS API ourselves, or to continue to use hacky and limited legacy solutions would add a significant and ongoing workload and time drain which would take time away from the ability of our staff to focus on quality control, fast dispatch, and quality customer service, so the impact cannot be overstated.

How was project management arranged and how effective was it?

Project management was impressive from the beginning. I would provide a spec, they would review it, clarify the main points, begin work, update me, and deliver a result. Where the result was not as expected or unexpected extra issues occurred, they understood the problems perfectly, gave clear ETAs on resolution, and delivered these promptly and efficiently as well. In many cases the bottleneck in time from conceptualisation of the requirements to delivery was in fact my own ability to compile the necessary information and communicate with The One Technologies team rather than any slowness on their own end.

What did you find most impressive about this company?

Their ability to consistently deliver results, consistently respond promptly (even when certain team members have been unavailable, out of office, or on holiday, it is worth noting) - they will always find a way to make it work, and I have never felt that they did not understand what I was asking for or that they would not eventually be able to resolve a given issue - even when this issue was a persistent one with an unclear solution (such as those resulting from the unclear and opaque setup of Amazon's own call throttling rules, as well as a few other minor things which seem to be related to inconsistency in the way the API issues responses. The Amazon MWS API from my own understanding is not perfect but this was not a barrier to this company delivering the exact result we wanted.

Are there any areas for improvement?

Right now I am hard pressed to suggest any - if I was pressed I would suggest that a greater focus on GUI-mediated control of the application and a human-readable logging system might be a helpful addition as standard, but this is a very specific aspect which really relates only to the app at hand, so I cannot really fault them in not including this. I will note that they did add a few extras not originally specced for when requested and initially as temporary workarounds for us to continue using the app for system-critical purposes while they worked on a more permanent solution - so it is very hard for me to criticise their work here in any way, as in actual fact this may be down to myself simply overlooking certain edge case scenarios that might have come up when writing the original specification document.

BACKGROUND

Please describe your company and your position there.

Our business develops custom software for companies across many different markets.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The One Technologies?

We needed to extend our team and hired The One Technologies to provide us with resources.

What were your goals for this project?

We aim to provide custom software solutions to our clients in a timely and cost-effective manner. We needed additional team members that could deliver elegant, working code in line with our specifications.

SOLUTION

How did you select this vendor?

Having worked together before, we knew The One Technologies was a team of experts in many different technologies that could offer our clients a wider range of solutions

Describe the project and the services they provided in detail.

The One Technologies has worked on many projects for us. We've created systems for insurance policy and legal case management together. Our teams have also collaborated on work that involved US state government regulatory compliance and import/export classification using the US Commerce Control List.

What was the team composition?

For each project, The One Technologies will assign us a team of experts based on our chosen technology. At any time, I can request help for any other disciplines, and they usually source more resources the same day. 

The One Technologies has provided me with UI/UX designers, web designers, developers, network administrators. The team has expertise in every part of the development flow from concept to delivery.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The One Technologies has been an essential part of our team for many years. They have delivered on our specifications within the budget and on time several times over. 

The success of our business has been largely dependent on our partnership with The One Technologies. I don't think we could have stayed as lean and competitive as we've been without them. I have enjoyed this partnership over the past several years. We plan to extend and grow our working relationship.

How was project management arranged and how effective was it?

Project management has always been exceptional. We communicate daily about progress on the project using Google Hangouts and GitHub. 

I've used other vendors before, and have never found one as professional and proficient as The One Technologies. 

What did you find most impressive about this company?

The team's responsiveness is exceptional. I have never found the same level of skill at any other company. Equally impressive is their in-depth technical knowledge. There is no challenge that they cannot handle.

Are there any areas for improvement?

I've worked with The One Technologies for a long time and have total confidence in their abilities. I think that they are doing everything right. They thoughtfully keep their clients the foremost priority as they plan their growth.

BACKGROUND

Please describe your company and your position there.

We’re a startup providing a SaaS solution to e-commerce firms, aiding their product research.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The One Technologies?

We needed them to build an initial prototype and then provide follow-up development to bring the app to production quality. We also intend to use them for ongoing tech support once the app is live.

What were your goals for this project?

Initially, we wanted to see if our app would be viable at all. After their prototype confirmed the app was viable, we wanted to build it out to launch.

SOLUTION

How did you select this vendor?

We evaluated approximately 10 different software developers before settling on The One Technologies. They impressed us on several metrics including technical knowledge, experience, value for money, clear communication, and clear pricing.

Describe the project and the services they provided in detail.

They designed and built a web app linked to an SQL database that pulls data from several APIs. The data is aggregated and then displayed to users, who are then able to apply their own filters to analyze the dataset.

What was the team composition?

We were assigned a lead developer.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

They delivered a functional app that works as intended, and that’s encouraged us to continue a healthy relationship with their team.

How was project management arranged and how effective was it?

Their process has been smooth. They’re always quick to respond to each round of feedback and requests for changes, as well as quotes for new features.

What did you find most impressive about this company?

Their communication and delivery have been very good. We have never had to spend too much time discussing issues in excessive detail. They’re quick to understand and they resolve issues accordingly.

Are there any areas for improvement?

No, we’re completely satisfied.

BACKGROUND

Please describe your company and your position there.

I’m the Business and Technology Development Manager at a business services agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire The One Technologies?

We wanted to develop a portal that would enable our members to collect rewards for the work they provide to our clients.

What were your goals for this project?

The portal needed consumer- and admin-facing sides. The consumer portal would allow registered members to claims rewards based on points accumulated. The admin portal would let us manage members, points, and order fulfillment.

SOLUTION

How did you select this vendor?

By interviewing vendors and asking how they would solve specific problems.

Can you go into detail about the services they provided and the scope of the project?

We provided the design, documentation, and specifications for features and architecture. The One Technologies then used agile methodology to develop the website. We’ve since extended the project to add extra features.

What was the team composition?

Their team included one developer and multiple testers. Our side had one developer, one manager, and one tester.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The results exceeded our expectations. They were careful in meeting our criteria, open to input, and dedicated to getting the job done. The team also resolved issues promptly and with ease.

How was project management arranged and how effective was it?

They worked in sprints, using Jira and Visual Studio Team Services (VSTS). We didn’t have issues with language or cultural barriers.

What did you find most impressive about this company?

The team was dedicated to the project and approached deadlines and payments with a unique level of honesty. These are guys I can trust.

Are there any areas where they can improve?

They should provide an online issue management portal to make resolutions more transparent. The tool could also streamline communication within the team.

BACKGROUND

Introduce your business and what you do there.

I’m the president and founder of Matchbox Services, an enterprise B2B software as a service (SaaS) solution that allows our enterprise customers to connect with commercial third-party data.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The One Technologies?

We wanted to move away from being a client-server software to being a SaaS solution, but we didn’t have the in-house expertise. We needed someone who was familiar with Azure and able to migrate our existing solutions to the web using technologies like ASP.NET.

SOLUTION

What was the scope of their involvement?

Most of the requirements we provided were built in-house. They used those to create all the pieces of our SaaS solution, from development to UX and design. They also built out all of the ASP.NET components and the templates that we needed for the solutions. Once that was finished, they were also responsible for deploying and maintaining it, as well as building out the RESTful APIs. These APIs interact with our core solution to deliver features many of our high-profile customers need, such as file uploading, real-time updating, and integration with Matchbook FX and Salesforce.

How did you come to work with The One Technologies?

We identified a number of companies with the domain expertise we needed on Upwork. The evaluation process included having them build some quick prototypes for us. Based on those results, we chose The One Technologies.

How much have you invested with them?

The project has cost over $150,000.

What is the status of this engagement?

We started working together in November 2015 and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to their work, we were able to build out our platform and release it to production on time. We started delivering to customers in November 2017 and we’ve been able to meet their unique requirements in a timely fashion since then.

In terms of the software itself, the platform is stable and we haven’t had any crashes. We typically go through a very standardized development methodology, so, in most cases, they find the bugs in testing or QA. On the few occasions that our customers have noticed bugs, The One Technology has resolved them quickly and effectively.

How did The One Technologies perform from a project management standpoint?

Their team handles most of the team management and tracking of project tasks. They do a great job meeting all our deadlines. We also use an agile methodology and manage our sprints with Jira.  It’s a very collaborative process with regard to what we take on and what we deliver.

What did you find most impressive about them?

They have talented, high-quality experts who understand the technologies we need. Not only that, we’ve seen very low turnover since we started working with them. Most of the people who began our project are still working with us, which is impressive for an offshore company.

On top of that, they’ve always been very responsive to our needs. They quickly learn any new technologies we ask for and deliver great results. We’ve had them work on a number of cutting-edge technology platforms and it’s always gone smoothly.

Do you have any advice for potential customers?

Try them out. They’re very trustworthy, honest, and deliver with high quality standards. If you give them good requirements, they’ll excel at delivering.