One 10 Media

BACKGROUND

Please describe your company and position.

I am an Executive of it’sNOMB.

Describe what your company does in a single sentence.

ecommerce

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire One 10 Media to accomplish?

• Email Flows
• Customer retention
• Grow email list

SOLUTION

How did you find One 10 Media?

Upwork

Why did you select One 10 Media over others?

Impressed with our consultation call

How many teammates from One 10 Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

set up email flows

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We've seen a 91% boost in our Flow revenue within the first 75 days since going live, compared to our existing flows. In February 2024, we saw a 946% increase in successful deliveries through our flows, compared to February 2023. Our bounce rate for Campaigns dropped drastically by 80% from December to January, significantly increasing our overall deliverability health. 

Our Q1 conversion rates on Flows have reached 2.74%, nearly doubling the industry benchmark. This not only places us almost two times ahead of our competitors but also marks a 1.83x increase from our Q4 conversion rate on flows. Since One 10 took over our pop-up in November, we've seen a 108.61% increase in the number of new profiles added to date, compared to the previous 10 months.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very organized and timely communication via email and slack.

What was your primary form of communication with One 10 Media?

Virtual Meeting

What did you find most impressive or unique about this company?

They were a personable team, very knowledgeable in their field, extremely organized and efficient, responsive.

Are there any areas for improvement or something One 10 Media could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the President of HECS LLC

Describe what your company does in a single sentence.

We sell technical and patented hunting clothing technology.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire One 10 Media to accomplish?

• add new revenue stream to our business with email and Facebook marketing
• Increase overall product awareness and increase sales
• Manage our Klaviyo account to the fullest benefit

SOLUTION

How did you find One 10 Media?

Online Search

Why did you select One 10 Media over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from One 10 Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

One 10 was tasked with setting up and maintaining our Klaviyo system and email flows. They also do our email blasts as well as our Facebook marketing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our email marketing system is now generating significant new income to your business which was the main goal of that project. Facebook Marketing is still fairly new for us but it is looking positive at this point .

Describe their project management. Did they deliver items on time? How did they respond to your needs?

One 10 Media is extremely responsive and has done an excellent job delivering great work on time and as needed. They were able top act quickly when circumstances required and over all their work has been excellent.

What was your primary form of communication with One 10 Media?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They are extremely easy to work with and when we did have an issue with one of the associates early on the manager took on our project personally and stayed involved to make certain we were happy.

Are there any areas for improvement or something One 10 Media could have done differently?

With any new business relationship[there are trials in the beginning with fitting the right people to the right project. We had this as well however one 10 was very responsive to our needs and the issues were resolved quickly.

BACKGROUND

Please describe your company and position.

I am the Managing Partner of Flush Packaging

Describe what your company does in a single sentence.

Flush Packaging creates off-the-shelf custom packaging for e-commerce companies across the United States

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire One 10 Media to accomplish?

• Email Marketing
• Klaviyo Email Flow Creation

SOLUTION

How did you find One 10 Media?

Referral

Why did you select One 10 Media over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from One 10 Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged One 10 Media to assist in our entry into email marketing. Being a new ecommerce B2B company, we had a rough idea of how we wanted to start but Mike and Steph with One 10 Media were great in working to understand our business/market to advise and prioritize the initial project scope. One 10 Media built out our 4 core email flows for post-purchase, welcome, browse abandonment and abandoned checkout. 

Each flow included a set amount of emails but One 10 Media was great at staying fluid and working with us to make sure the timing/filtering worked with our sales and conversion cycles. Very accommodating of revisions and requests.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In the four email flows we enlisted One 10 Media to build out, we started seeing good performance within 30 days. Being a newer B2B company, we knew that it would likely take longer to get enough customers through our email flows to assess the performance, but within the first 30 days started seeing solid metrics. 

After 60 days we had enough data to use the benchmarking feature in Klaviyo to compare to other companies performance and were very pleased. On all important metrics (open rate, placed order rate and revenue per recipient) One 10 Media beat our benchmark rates. 

Through the entire process, Steph and team were always extremely responsive, easy to work with, and felt like they really listened and actioned our feedback. Even after the end of the project, Steph would check in and help make changes when Shopify would issue an update that impacted functionality.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

11/10 on project management, Steph and her team are completely dialed in. Very quick to respond and never felt like we were behind pace. We enlisted One 10 Media just before Thanksgiving, at one of the busiest times, and they got our first flows up in time for our holiday rush. 

We've worked with other agencies before that are extremely rigid on the amount of revisions and One 10 Media could not be more of the opposite. They work upfront to ask the right questions and understand your brand tone so that the revisions are minor and not full re-writes. Very flexible and accommodating on changes and feedback.

What was your primary form of communication with One 10 Media?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Our business blurs the line between B2B and B2C - it's something other agencies and vendors can have a hard time with. Other agencies just want to implement a canned approach and aren't always receptive to feedback or input on strategy/direction. 

With One 10 Media we always felt listened to and that they adapted strategy, tone and content around what fits our business best . The customer service and effort into truly working with a brand rather than an assembly line approach is what sets them apart and will make One 10 Media our go-to for email marketing.

Are there any areas for improvement or something One 10 Media could have done differently?

One 10 Media checked all the most important boxes for us. There were some typos and formatting issues we ran into along the way, but they were always extremely quick to correct. Very happy with the service and performance

BACKGROUND

Introduce your business and what you do there.

I am the marketing director at Wasatch Covers, and we have six other brands.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with One 10 Media?

We needed assistance with social media marketing and email marketing. We had been with another agency for about five years, and the partnership was fine, but we weren’t seeing the success we were looking for. There was a lot of turnover among account managers, so we wanted to engage a smaller agency that felt like more of a partner.

SOLUTION

What was the scope of their involvement?

We began the onboarding process, and One 10 Media assigned us account managers for our email and social media marketing efforts separately. They created new email templates for us and set us up for automation across all our brands. As for social media, they helped us with LinkedIn and Facebook. They also created and posted assets and responded to social media comments.

What is the team composition?

We worked with two account managers, and their support team and designers would join our biweekly calls as needed. 

How did you come to work with One 10 Media?

I did a lot of research and found One 10 Media on Clutch. We met with Mike (CEO), and the team ran us through some pitches, and we felt they were the right partner for us.

How much have you invested with them?

We have invested about $45,000 in the partnership.

What is the status of this engagement?

We began working with One 10 Media in January 2022, and the engagement is set to end in August 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They increased our overall impressions and improved our ROI by 15% regarding conversions. We also saw a 10% uptick in sales resulting from email marketing. 

How did One 10 Media perform from a project management standpoint?

Both of our account managers were great to work with. They sent us weekly Loom videos with account updates, and we had biweekly and ad-hoc calls via Zoom. They always met deadlines and adapted to our timelines as our business changed and grew. We used Asana to manage the project and Slack to communicate. 

What did you find most impressive about them?

Mike’s involvement was the best part of working with them. One 10 Media developed a unique approach to marketing that aligned with our goals. He has a lot of experience and was involved in our marketing strategy throughout the project. 

One 10 Media was very detail-oriented and gave our partnership the focus we were looking for. With the other agency, we felt like our account got lost among hundreds of others, and One 10 Media took the time to learn about our business and understand what we were looking for, which was great. 

Are there any areas they could improve?

We understand that there will always be mistakes when working with agencies. There was a small hiccup at the beginning of the project due to a language barrier. Our products are quite niche, and the industry language is very specific, so it was just a minor misunderstanding, and One 10 Media rectified the situation immediately.

BACKGROUND

Please describe your company and your position there.

I'm the co-owner of a small board game publishing company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire One 10 Media?

We hired One10 to help us scale our FB ad campaigns and set up email marketing for our new Shopify website. We were experienced already in FB marketing, but seeking someone with deeper expertise.

SOLUTION

How did you select this vendor?

We talked with Mike Gleba several times, and were impressed by his expertise and the team he'd set up.

Describe the scope of their work in detail.

The One10 team helped us revamp our advertising strategy from the ground up, and to link Klaviyo email flows to our Shopify site. We met with them frequently to set up and test ads on an ongoing basis for each of our products, and create emails flows for each product.

What was the team composition?

We work closely with two advertising account managers, Sergio and Niek, and with our email marketing account manager, Katie.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were able to see our ad campaigns scale and become more efficient, scaling to the highest monthly profit we've seen to date (respective to this time of year). We've also saved hours of time having our ad accounts managed by the One10 team.

How effective was the workflow between your team and theirs?

We've enjoyed meeting weekly with the team over video calls, and the team is extremely responsive over Slack. We also like the frank and honest demeanor of the team — ads and emails aren't always working well, and they won't sugarcoat when results of a test are disappointing. Nonetheless, they always bring new ideas and solutions to the table.

What did you find most impressive about this company?

Other than deep expertise with digital advertising and email marketing, we've gained a lot of extra value through the team's general knowledge of ecommerce, whether it's through recommendations of of how to optimize our Shopify website, analyze through Google Analytics, or simply recommendations on third-party plugins that they've seen work well for their other clients.

Is there any area for improvement or anything that could have been done differently?

None - excellent folks to work with!

BACKGROUND

Introduce your business and what you do there.

I am the CEO of a pet products company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with One 10 Media?

I brought on One 10 Media to help with my email marketing. 

SOLUTION

What was the scope of their involvement?

At the beginning of our project, One 10 Media set up my email marketing in Klaviyo and organized email flows. I provided ideas of what marketing messages I wanted to put out, and then One 10 Media's team crafted the email messaging. They send out a newsletter highlighting new promotions and sales utilizing the finalized messaging each month. 

At one time, we'd expanded the scope of work to include SMS marketing, but I've had to cut my marketing spend and end that service. 

What is the team composition?

I work with Brian (Email Marketing Manager) and Mike (Owner). 

How did you come to work with One 10 Media?

I found One 10 Media on Upwork. 

How much have you invested with them?

I invest around $3,000 a month with One 10 Media. 

What is the status of this engagement?

My engagement with One 10 Media began in August 2021, and it's estimated to end at the end of February 2022.  

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Before working with One 10 Media, we had a lot of email subscribers, but couldn't convert them. We've capitalized on sales and customer conversions by having One 10 Media set up our email marketing. The results of our partnership so far have met my expectations. 

How did One 10 Media perform from a project management standpoint?

One 10 Media managed the project well. We primarily communicate via Slack, and had a few phone and Zoom meetings. 

What did you find most impressive about them?

One 10 Media knew Klaviyo really well and made segments and detailed lists to capture our customers, which I hadn't been able to do on my own. 

Are there any areas they could improve?

It's difficult to get a hold of the project manager, but I recently found out it was because we were in different time zones. 

Do you have any advice for potential customers?

The best way to work with One 10 Media is for customers to give them a clear deliverable definition to match. 

BACKGROUND

Please describe your company and your position there.

Partner in ecommerce retail selling medical uniforms and accessories online

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire One 10 Media, and what were your goals?

Our site had completed a makeover and relaunched on another ecommerce platform. We were seeking an agency that had experience with email campaigns through Klaviyo. We also needed it to use the latest tools and construct a framework that included a welcome flyout and flows for abandoned cart and win back.

SOLUTION

How did you select this vendor and what were the deciding factors?

One10Media came in at the last moment after we had already narrowed our search to three other agencies. Mike Gleba is very personable and stood out with a great presentation. Where we had uncertainty with the other candidates, there was none with One10Media. We felt the level of expertise and depth of talent justified the fee.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

We were already using Klaviyo for newsletters created in-house and we knew that we needed an outside team to set up and oversee an email campaign if we wanted to take full advantage of all the features Klaviyo had to offer. First step was an audit to cull our email list from iffy to proven prospects. Then, the welcome flyout followed by abandoned cart and win back flows. Finally, strategizing and scheduling the email campaign.

How many resources from the vendor's team worked with you, and what were their positions?

One10Media assigned two members ... its Head of Email Marketing and an Email Marketing Specialist

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Open rate started decent with 18.4% and five months later has steadily climbed to 27.2% The other metrics remain lower than the median but we view that as a work in progress. Key for us is the ROI currently averaging 1.5X

How effective was the workflow between your team and theirs?

Biweekly Zoom meetings were held that included data analysis and strategy. Slack was available for any quick messages

What did you find most impressive or unique about this company?

They have a great leader who recognized the need to bring on different team members before we voiced any concerns. It was a great call because we see that the new email marketing manager gets it. The latest batch of newsletters has the content and copy we were seeking for our customers.

Are there any areas for improvement or something they could have done differently?

One can always find areas for improvement but that's what we appreciate about Mike. He may not be present at the meetings but he's certainly in the loop and watching out for our best interests.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and president of an organization called Feeling Swell. We’re a surf-inspired brand that focuses on opening conversations on mental health and helps people find resources.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with One 10 Media?

We needed help with our digital marketing.

SOLUTION

What was the scope of their involvement?

One 10 Media helps us with our advertising efforts for Facebook and Instagram. They also do a bit of email marketing for us.

What is the team composition?

We work with 5–6 people from their team.

How did you come to work with One 10 Media?

I found them on Google. They seemed very personable and cared about what was going on, so I decided they were the best fit for us.

How much have you invested with them?

We’ve invested about $10,000.

What is the status of this engagement?

Our partnership began in April 2021, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve already seen significant results. For instance, our PPC has increased. The One 10 Media team has been very responsive, communicative, and helpful.

How did One 10 Media perform from a project management standpoint?

We communicate through Slack and email. They’re phenomenal at project management.

What did you find most impressive about them?

They’re very open and straightforward with everything they do.

Are there any areas they could improve?

No. They’ve been phenomenal.

Do you have any advice for potential customers?

Be clear with what you want.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a D2C wedding apparel brand. We sell bridesmaid dresses, wedding dresses, and accessories.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with One 10 Media?

We were generating quite a few leads, and we needed to nurture them — follow-up with them via email, in this particular case.

SOLUTION

What was the scope of their involvement?

We use a tool called to collect email addresses via giveaways or other opt-ins, and I needed someone to build out email sequences. These sequences have to look like they’re coming from an actual person — while they’re truly automated — and they have to include a sales pitch.

We directed them as to the type of content that generally works with our consumers. We laid out what content should be in each step of the sequence, and then they wrote the email, set up the automated technology, and tested the result.

What is the team composition?

I worked with Mike (Founder) for a lot of the communication originally, and now I work with Jasper (Lead Email Marketer). There was also a third resource for a time.

How did you come to work with One 10 Media?

I found them through an e-commerce digital group that I’m a part of. They were recommended to me by someone in the group.

Mike’s team was one of the only groups I found that understood what I was looking for with minimal explanation.

How much have you invested with them?

I’ve spent around $15,000 with them.

What is the status of this engagement?

We’ve been working together since April 2020. I don’t have a lot of stuff that needs to get done all the time, but I’ll definitely continue working with them when I have the need.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their sequencing work was part of our larger lead generation system, so it’s hard to attribute specific results to their work. We’ve been growing between 50%–100%, and I assign a good amount of credit to One 10 Media. This has been our biggest year ever, and a number of teams have contributed to that.

Their quality is really great, and their sequencing shows off their slick understanding of how to build email marketing campaigns. I haven’t found anybody else that can do that to the degree that they can.

How did One 10 Media perform from a project management standpoint?

We didn’t use any tools — email sufficed for us, and that’s the same for most similarly sized operations.

What did you find most impressive about them?

They really know what they’re talking about. I don’t work with companies that don’t understand e-commerce well. In most companies, you’re dealing with someone who can use the tool but lacks an understanding of the marketing and sales steps that come afterward. The email sequences can’t only function well; it has to deliver results based on what the customers are looking for.

Are there any areas they could improve?

One advantage to working with a bigger company would be that they sometimes have project management software that shows progress in various aspects of the project. This would help me with accountability, as I’m very busy. It’s difficult to keep up with everything internally, so we’re trying to move away from email and Google Docs.

What would be a good upcharge for One 10 Media, and a good service for their customers, is to offer an ongoing review and maintenance plan. I noticed certain emails and aspects of their campaign working more effectively than others after the initial work, but there wasn’t a pathway to modify the sequences. It would make more sense for them to review the work and then make modifications.

Do you have any advice for potential customers?

I have the same philosophy with all contractors: they aren’t going to solve all your problems. They’re going to solve the problem they’re designed to solve. When I work with a contractor, I consider them an extension of my team, and I would say that you have to provide them with the necessary resources to get the job done. You have to explain the business, the product, the process, and how the whole customer journey works. That way, the contractor is able to accomplish the tactical and technical parts of the job that you’re hiring them for. Don’t just tell them to fix your email campaigns; they can’t fill in all the gaps themselves.

BACKGROUND

Please describe your company and your position there.

Human Elements are the fundamental building blocks of health. The energy and nutrients your body needs for optimal performance, health and wellness. Using cutting-edge research and only the highest pharmaceutical grade ingredients, we have created best-in-class nutraceuticals to help you Refresh, Focus, Lift, Recover, and Energize.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire One 10 Media?

As a brand new company, we were looking for a partner who can help us build core e-commerce capabilities to scale the business.

What were your goals for this project?

We wanted to start driving awareness of our brand and product, while building towards a profitable and scalable cost of acquisition.

SOLUTION

How did you select One 10 Media?

One10 came highly recommended by one of the top e-commerce experts in the industry. He spoke very highly of Mike and the team, and their ability to help us launch a new brand.

Describe the scope of their work in detail.

Mike and the team helped us establish an e-commerce strategy and stand up core capabilities around this - Facebook marketing, conversion optimization, and email marketing.

What was the team composition?

Mike has a remote team, which enables him to hire build a best-in-breed" team by finding the best people, regardless of there they are. In addition to their professional capabilities, they are all just good people which is important in a key business partner.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have started to grow our core business and have established core foundational capabilities that we didn't have prior to their assistance.

How effective was the workflow between your team and theirs?

One10's communication is excellent. Not only was our account manager very responsive, on any given day Mike and the team would reach out with new ideas and insights.

What did you find most impressive about this company?

Mike and his team are great people.

Are there any areas for improvement?

Overall, we were very happy with One 10 Media.