One 10 Media

What evidence can you share that demonstrates the impact of the engagement? 

The quality has been excellent. We have a challenging case in that we’re a small company, and One 10 Media has helped us figure out our messaging, which requires a lot of experimentation and testing. 

How did One 10 Media] perform from a project management standpoint?

We have a weekly call, and we also communicate via email. So far, the team has met every deadline. 

What did you find most impressive about them?

My favorite part about working with them is the phone calls. One 10 Media really dives deep into what has worked in the last week, the specifics of the ads, and how we can improve our strategies. 

The calls have informed me about our business and what messaging actually works. I can take that information and apply it to other areas I might not be working on with them. I enjoy the feedback and doing those weekly calls where we strategize.

Additionally, Mike does a good job of finding experts when we need extra help. For example, when some of our ads weren’t performing well, he found a copywriter to fix the wording and get that done. He also found a graphic artist.

Are there any areas they could improve?

Nothing jumps to mind right away. At first, we weren’t getting an ROI on our ads, which made me want to jump ship. If anything, maybe One 10 Media could’ve done a better job of talking me through the process. When we finally talked about it, it helped a lot.

Do you have any advice for potential customers?

Go ahead and give them a try. Start with a small project to see if they’re the right fit. It’s good to have an understanding of whether or not you’d work well together and wether or not they understand what you’re selling. They’re worth a shot because they have a lot of expertise. 

What evidence can you share that demonstrates the impact of the engagement? 

The free shipping funnel has been very successful for us. It has brought in new customer to our store. Before working with them, we were at a plateau and we didn’t know how to move forward and bring in new customers. They came up with this idea, and we’re very pleased with how it turned out. Now, the cost per customer acquisition is practically zero.

They also increased our online course sales fairly significantly, and that’s one of the most profitable areas of our business.

How did One 10 Media perform from a project management standpoint?

The team is always responsive. They always ask question as if they’re the business owner. Very few companies that have the same attitude as them. We communicate over Zoom.

What did you find most impressive about them?

Their concern for the success of our relationship. They make sure we get results. They also have valuable ideas that I didn’t have myself.

Are there any areas they could improve?

No, I’m satisfied.

Do you have any advice for potential customers?

If you have an e-commerce business and need some fresh ideas, they’re the team for you.

What evidence can you share that demonstrates the impact of the engagement?

What I look for is the bigger picture: somebody that has the personal communication skills combined with the knowledge of whatever they’re going to do for me, and then I can trust them. That’s what I found with One 10 Media. Mike helped me clarify my objectives. He presented several ideas for me to think about, and he was fantastic with follow-up questions to clarify what I wanted. He made suggestions, but he didn’t pressure me at all. 

How did One 10 Media perform from a project management standpoint?

Mike couldn’t do any better. He is absolutely perfect. He never misses a phone call or Zoom meeting, and he is always prepared and on time — he is punctual to the second. He’s ready to go right out of the gate. He takes terrific notes during our weekly meetings. It’s refreshing to know that somebody actually listens. He has great skills and knowledge. He’s thorough, creative, and respectful. In a world where personal relationships are becoming fewer and fewer, One 10 Media is a bright spot.

What did you find most impressive about them?

Mike gained my trust. 

Are there any areas they could improve?

The only way Mike could improve would be to live in San Antonio, Texas, so we could work more closely together.

Any advice for potential customers?

Be open and trusting of One 10 Media. They will listen to you and guide you in the direction that you want to go in instead of the direction that they want you to go in.

What evidence can you share that demonstrates the impact of the engagement? 

The project has become much more multi-faceted. Anecdotally, we’ve seen an increase in applications for both foster and adoptions. We’ve also seen growth in people contacting us on our page. 

This is great because it gives us a level of connectivity with our community, and the bot has made life much easier for me and the volunteers. It has also made our communication much more efficient. 

The project has also resulted in an ROI, although it’s not tangible. I can confidently say that we’re seeing a level of growth that we previously wouldn’t have been able to see.

How did One 10 Media perform from a project management standpoint?

The team is awesome. I’m always able to text Mike or Todd and ask them for help and they’re right on it. A few weeks ago we had a problem with the bot, and I messaged Mike over the weekend. Within six hours, the issue was resolved. They dropped whatever they were doing, fixed the problem, and continuously checked in to make sure that there were no other problems.

Their responsiveness is something I’ve never seen. Whenever I email them, I get a response immediately. They also make videos to show me how to set things up instead of just telling me how to do it. One 10 Media makes everything very easy.

What did you find most impressive about them?

The team’s approach is personal, efficient, and effective. Additionally, I appreciate their integrity and honesty. They don’t try to sell me things that aren’t in my best interests and are always looking to match and meet my goals. They’re genuinely interested in the success of our rescue. The team doesn’t upsell elements that we don’t need. Instead, they’re on target with our goals. 

Are there any areas they could improve?

I really don’t have any suggestions. I got really lucky in finding them and they’ve been a good partner so far.

Do you have any advice for potential customers?

Be really honest and explain all of your struggles and successes. Be open to their suggestions. What worked for us is that we’ve had a very open relationship. I’ve been clear about what I don’t know as well as what we’re looking to do. I’ve also been open to their suggestions.