What was the scope of their involvement?
They took the time to understand the business, which is nuanced and emotional because it’s animal-related. One 10 Media also did a lot of research on the industry itself and looked at the other companies to get a feel of what they were doing.
We then had an onboarding phone call and told the team what our challenges were and what we wanted to do. The project wound up growing quickly in terms of the scope of the work that they could provide. Usually, when we get questions, it’s about the same topics to do with adoption, fostering, donating or volunteering.
We needed the bot to be able to communicate that to people with meaningful, static information sourced from our website. One 10 Media created a bot that, after identifying the keywords, personalizes the message and directs customers to the answers that they’re looking for.
The team is also helping us to market our business and build a better brand. The bot that One 10 Media set up also allowed us to capture customer's data through a request line that asks the visitor to input their email. Through this, we were able to do marketing for any number of topics and to get information out to our constituency.
What is the team composition?
I work with Mike (Founder) and Todd (Digital Marketing Manager).
How did you come to work with One 10 Media?
I found them on UpWork, connected with Mike, and, within 30 minutes of our conversation, it was clear that they were the team I needed to hire. I did speak to other folks from different companies, but I wasn’t as impressed with them as I was with Mike.
How much have you invested with them?
So far, we’ve spent less than $4,000. Their costs are reasonable given the work and detail they’ve put in.
What is the status of this engagement?
We began working with them in November 2019 and our engagement is ongoing.