Managed Support Ops powered by people and AI
OnDutyOps is a managed operations partner that helps startups and growing brands run customer support, sales operations, and admin — 24/7.
We provide Ops-as-a-Service (OaaS) — combining trained human teams with AI automation to deliver reliable operations without the cost or complexity of hiring. Our model blends people, process, and platform to give you consistent coverage, documented SOPs, QA management, and weekly reporting — all on one flat monthly subscription.
Unlike VA marketplaces or large BPOs, OnDutyOps delivers outcomes, not headcount. Clients get a plug-and-play operations layer that’s managed, measurable, and scalable.
Key Services:
– Customer Support (multi-channel CX)
– Sales & RevOps (CRM hygiene, lead follow-up, reporting)
– Admin & Back-Office (data, docs, process management)
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Min project size
$1,000+
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Hourly rate
< $25 / hr
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Employees
10 - 49
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Year founded
Founded 2025
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Our Story
We are OnDutyOps — a global Support Operations-as-a-Service team powering startups and fast-growing brands with 24/7 customer support, community management, and back‑office workflows. Our trained specialists integrate into clients’ tools, pair human expertise with AI automation, and deliver SLA-backed performance, transparent reporting, and scalable coverage. Proven track record across SaaS and e‑commerce with measurable client impact.
Our team manages the daily work that keeps businesses moving
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