OnDeck Recruiting

BACKGROUND

Please describe your company and your position there.

I'm the Chief Financial Officer for a non profit in the health and human services field.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OnDeck Recruiting?

Our company needed to fill critical positions in the organization in short order to fill vacancies in addition to investing in resources to support organizational growth.

SOLUTION

How did you select this firm and what were the deciding factors?

We considered multiple agencies and evaluated firms based on experience, price, and planned approach. All were deciding factors when we chose OnDeck.

Describe the project in detail and walk through their service package.

OnDeck was responsible for filling critical business-related roles after interviewing our hiring manager and HR manager and reviewing the job description. We also asked OnDeck to provide feedback our planned compensation package.

How many resources from the vendor's team worked with you, and what were their positions?

Our main contact was the account manager.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We had multiple candidates to review in short order, which was impressive considering the employee labor market was challenging in the midst of the pandemic. OnDeck worked tirelessly, seemingly at all hours of the day, to find us candidates that fit our needs.

OnDeck took careful consideration regarding who to bring forward for review and worked to understand our business and specific needs, establishing a great partnership with our organization.

How effective was the workflow between your team and theirs?

OnDeck frequently touched base with our organization to provide potential candidates, give us ideas to consider, and to keep us apprised of the status of the recruitment effort. Never did we have to reach out to OnDeck to find out the status - OnDeck was on top of the communication.

What did you find most impressive or unique about this company?

The desire to fill the positions with the right candidates was very evident. The communication and approach was very professional and timely.

Are there any areas for improvement or something they could have done differently?

Nothing of note.

BACKGROUND

Introduce your business and what you do there.

I’m the business solutions manager of Otter Tail Power, an electric company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with OnDeck Recruiting?

We wanted to backfill a position within our company.

SOLUTION

What was the scope of their involvement?

OnDeck Recruiting provided HR services; they found us candidates to interview and fill the position we were looking for. We gave them a job description, and once they reached out to the potential applicants, they collected resumes, did a vetting process, and then presented the information to me.

What is the team composition?

We worked with two members of their team.

How did you come to work with OnDeck Recruiting?

We had previous experiences with them before.

How much money have you invested in this partnership?

For this project, we spent around $15,000 with them.

What is the status of this engagement?

We worked together throughout February 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They were able to rapidly train the resources they provided to fulfill our expectations and the qualifications we were looking for.

How did OnDeck Recruiting perform from a project management standpoint?

They led a simple process; we supplied the job description we were trying to fill, and they looked for someone with the technical skills to meet our requirements. Regarding tools and communication, we used emails and phone calls, which were unobtrusive to my daily work.

What did you find most impressive about them?

They made my first experience with recruitment companies a satisfactory one.

Are there any areas they could improve?

They could always provide more candidate options.

BACKGROUND

Introduce your business and what you do there.

I’m the US office manager of a livestreaming tech company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with OnDeck Recruiting?

We were recruiting for some specialized positions, and we needed extra help on that front.

SOLUTION

What was the scope of their involvement?

OnDeck Recruiting provided us with their HR and recruitment services. We started the partnership with lots of intro calls where they took the time to understand the business and the space we’re operating in.

After knowing our process and our requirements for what we were looking for, they vetted potential candidates and sent us an email with their resumes, and information such as salary range, location, and educational background.

What is the team composition?

I mainly worked with Jeremy (Managing Partner).

How did you come to work with OnDeck Recruiting?

An HR consultant I used to work with recommended a recruitment firm called OnDeck based in LA, but I accidentally called Jeremy and his company. I just continued working with them because we developed such a good working relationship.

How much have you invested with them?

We invested about $50,000.

What is the status of this engagement?

We worked together from September 2021–April 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They quickly closed our recruitment for an executive in just under two months, which was quite quick for an executive search. They were also able to adapt to our changing business needs and managed to present us with some excellent candidates, even though some of those roles didn’t pan out very well.

How did OnDeck Recruiting perform from a project management standpoint?

They were highly organized from a project management perspective as they were always on top of the process and followed up for feedback.

We typically communicated through phone and email.

What did you find most impressive about them?

Jeremy and his team were very open, honest, and efficient throughout the partnership, which was highly appreciated. They really took the time to understand our needs and they never sent us anyone that didn’t fit our mark.

Are there any areas they could improve?

I don’t have any constructive feedback about OnDeck Recruiting.

Do you have any advice for potential customers?

If you’re thinking about working with them, I would advise you to get ready to answer a lot of questions and be very clear about what you’re looking for.

BACKGROUND

Please describe your company and your position there.

I am the VP of Sales and Marketing and lead the sales, marketing, technical sales, inside sales, procurement and business development teams.

Our organization employs 90 employees in the North Central United States and we provide technology support and services to organizations throughout the US. We are an employee owned company (ESOP) and adhere to our core values; Commitment to employees, Dedication to Customer Success, and Responsible Innovation.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OnDeck Recruiting?

We are in a competitive market for technical resources. We specifically have had needs for Solution architects, Network engineers, and Technical Sales professionals. Our company is growing into newer markets and available specialized technical talent is difficult to find.

What were your goals for this project?

We have aggressive growth goals into new markets. We need to find; sales, NOC (helpdesk) technical, Server/storage, Network/infrastructure, Security and Sales professionals. We are in need of up to 10 new employees.

SOLUTION

How did you select OnDeck Recruiting?

We had been contacted directly related to a posting and also have had previous experiences through other organizations that have used OnDeck previously. We checked referrals and based on prior experiences from our teams we chose to involve them in our growth plan needs.

Describe the project in detail.

our expansion into new markets and offering new solutions involves building a team. we were looking for a team that can sell technology and the resources to support our clients. typically we are looking for helpdesk, application support, technology sales specialists, networking and cloud/storage teams that work well together and can run independently.

What was the team composition?

we have a similar team structure in our existing markets, which are typically about 2 hours from our corporate office. we work to build out a technology implementation and support team that can run autonomously and understand how to build and manage solutions.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We've built out 2 new markets in the last 3 years. What started with the core 4 team members have grown into supporting staff of 10-12 individuals as we continue to add new clients. our overall revenue has grown 21% in that time and we're projecting another 15% with the same amount of resources as they are aligned with the net-new customer additions.

How effective was the workflow between your team and theirs?

seamless. They have great discovery questions for the types of talent that are required and also have worked in our industry and understand our business and more importantly, our culture and customers.

What did you find most impressive about this company?

they are a committed extension of our team. We have a lot of people we do business with, the OnDeck team has become a true partner. it's a different engagement once the company understand how to partner together and leverage each other's strengths to achieve our goals. we don't have to be concerned about the level of candidate that is presented or that they align with our culture or values.

Are there any areas for improvement?

nothing concerning. It is a tough market everywhere to find technology talent and they are in high demand so typically we have a short window of opportunity to make decisions. OnDeck seems to have a vast level of qualified candidates available for whenever we have a need.

BACKGROUND

Please describe your company and position.

I am the Owner of a beauty & cosmetics company

Describe what your company does in a single sentence.

I own an Aveda exclusive salon & boutique that provides full-hair services and retail.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OnDeck Recruiting to accomplish?

To hire a Marketing Specialist.

SOLUTION

How did you find OnDeck Recruiting?

Referral

Why did you select OnDeck Recruiting over others?

• High ratings
• Close to my geographic location
• Referred to me

How many teammates from OnDeck Recruiting were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

OnDeck Recruiting provided me a qualified and vetted candidate who took over my social media and marketing projects. We are able to contract this resource from OnDeck, which allows us to focus on the project work and not have to worry about payroll. I have been pleased with our partnership and the quality of work provided by the contractor.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Speed 
• Quality 
• Price

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The steps of the project were on time as communicated and whenever I had an inquiry it was handled right away (and always the same day).

What was your primary form of communication with OnDeck Recruiting?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I'm impressed with the seamless flow of choosing someone to work for me and the ease of that person becoming a contract resource that began working immediately.

Are there any areas for improvement or something OnDeck Recruiting could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am an executive of an Energy & natural resources company 

Describe what your company does in a single sentence.

We are a diversified business with an electric utility as our foundation, complemented by four manufacturing businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire OnDeck Recruiting to accomplish?

• Provide a pool of candidates for Manager of IR role.

SOLUTION

How did you find OnDeck Recruiting?

• Referral

Why did you select OnDeck Recruiting over others?

• Referred to me

What was the size of OnDeck Recruiting’s team?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Provide a pool of qualified, local candidates for a Manager of Investor Relations role.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• 6 candidates presented

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team was very timely in their search process, delivering candidates on a regular basis as the search progressed.

What was your primary form of communication with OnDeck Recruiting?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Very good upfront intake to understand our role and what key qualities we were looking for in our candidates.

Are there any areas for improvement or something OnDeck Recruiting could have done differently?

None identified.

BACKGROUND

Please describe your company and your position there.

I am the Vice President of Human Resources for several companies under our parent company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OnDeck Recruiting?

Recruitment and selection of specialized and high level roles in Finance, HR, ERP and Engineering

SOLUTION

How did you select this firm and what were the deciding factors?

We considered other firms, however, felt that Jeremy was a good fit for us. He is responsive, collaborative, provides valuable insight and we have been happy with our placements.

Describe the project in detail and walk through their service package.

Recruitment of a controller, HR leader, ERP manager and Engineering.

How many resources from the vendor's team worked with you, and what were their positions?

I worked with Jeremy exclusively. We had a partner with him that we haven't found with others.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

The placement of these positions have been spot on! We are so happy with them. Jeremy did a fantastic job of working with us and branding our organization to effectively recruit (and now retain) these key employees (and others)

How effective was the workflow between your team and theirs?

Jeremy is a great communicator. He is transparent, honest and very responsive.

What did you find most impressive or unique about this company?

Jeremy has a true "partnership" mentality. He was always asking questions, gathering information about our business, our challenges, our needs. He was able to fine tune those into [providing us with great candidates and now employees.

Are there any areas for improvement or something they could have done differently?

none. We will use Jeremy moving forward. His customer focused approach to recruitment is fantastic!!

BACKGROUND

Please describe your company and your position there.

I am the CTO in a mid-sized company that provides engineering services and manufactures aftermarket products and custom solutions for OEM clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OnDeck Recruiting?

For the expansion of our engineering team and for the development of a new research group, we needed recruitment support in a highly competitive market environment.

SOLUTION

How did you select this firm and what were the deciding factors?

Familiarity with the Managing Partner, Jeremy Melting..

Describe the project in detail and walk through their service package.

We requested resumes of pertinent candidates. In some instances, we had the service provider contact specific individuals of interest on our behalf. Mr. Meltings response has always been prompt and successful, leading to interviews and the recruitment of excellent candidates with potential for substantial growth..

How many resources from the vendor's team worked with you, and what were their positions?

Due to the strategic importance of the positions to be filled, most of our interactions were with the Managing Partner.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

Hire and onboarding of several key employees. A recent example is a Senior R&D Engineer with ambition and compatible work experience.

How effective was the workflow between your team and theirs?

Very effective.

What did you find most impressive or unique about this company?

They have flexibility, quick response, frequent communication with good understanding of our requirements,

Are there any areas for improvement or something they could have done differently?

Nothing comes to mind.

BACKGROUND

Please describe your company and your position there.

I’m the General Manager for an Ag-Tech company that provides aftermarket technology upgrades for farm machinery.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OnDeck Recruiting?

We were in need of software engineers and asked OnDeck to help us recruit for the position(s).

SOLUTION

How did you select this firm and what were the deciding factors?

Professional proposal Fair pricing Personable approach

Describe the project in detail and walk through their service package.

Jeremy helped us identify candidates quickly, aligned schedules, and made the hiring process very painless.

How many resources from the vendor's team worked with you, and what were their positions?

We worked primarily with Jeremy, Managing Partner.

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

We hired a talented engineer to join our team!

How effective was the workflow between your team and theirs?

Very effective and clear communication. In many cases, we had a hard time keeping up with them.

What did you find most impressive or unique about this company?

I really appreciated their speed and diligence. They were committed to finding someone that fit our culture well.

Are there any areas for improvement or something they could have done differently?

Not at this time.

BACKGROUND

Please describe your company and your position there.

I am the Director of Support services for a Managed Service Provider. We provide full IT services to local and regional customers

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire OnDeck Recruiting?

We had been advertising through websites and weren't seeing the candidate traffic we needed to fill the position

What were your goals for this project?

Our goal was to find quality candidates that fit our culture and were able to deliver exceptional service to our customers

SOLUTION

How did you select OnDeck Recruiting?

OnDeck was able to provide quality candidates in a timely manner to meet our needs

Describe the project in detail.

We had recently brought on a handful of new customers and we were in need of additional staff to help with customer service and support.

What was the team composition?

We had 4 staff at the time I reached out to OnDeck and was looking to fill 1 spot

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We were able to find a candidate that hit the ground running and contributed to the teams success within the first few weeks upon joining our company.

How effective was the workflow between your team and theirs?

OnDeck was very easy to work with throughout the process. They were very open to candidate feedback and listened to our needs

What did you find most impressive about this company?

OnDeck Recruiting listens to my needs and are able to provide potential candidates.

Are there any areas for improvement?

Based on my needs there were no other improvements I can think of