OnDeck Recruiting

Please describe your company and your position there.

I am the VP of Sales and Marketing and lead the sales, marketing, technical sales, inside sales, procurement and business development teams.

Our organization employs 90 employees in the North Central United States and we provide technology support and services to organizations throughout the US. We are an employee owned company (ESOP) and adhere to our core values; Commitment to employees, Dedication to Customer Success, and Responsible Innovation.

For what projects/services did your company hire OnDeck Recruiting?

We are in a competitive market for technical resources. We specifically have had needs for Solution architects, Network engineers, and Technical Sales professionals. Our company is growing into newer markets and available specialized technical talent is difficult to find.

What were your goals for this project?

We have aggressive growth goals into new markets. We need to find; sales, NOC (helpdesk) technical, Server/storage, Network/infrastructure, Security and Sales professionals. We are in need of up to 10 new employees.

How did you select OnDeck Recruiting?

We had been contacted directly related to a posting and also have had previous experiences through other organizations that have used OnDeck previously. We checked referrals and based on prior experiences from our teams we chose to involve them in our growth plan needs.

Describe the project in detail.

our expansion into new markets and offering new solutions involves building a team. we were looking for a team that can sell technology and the resources to support our clients. typically we are looking for helpdesk, application support, technology sales specialists, networking and cloud/storage teams that work well together and can run independently.

What was the team composition?

we have a similar team structure in our existing markets, which are typically about 2 hours from our corporate office. we work to build out a technology implementation and support team that can run autonomously and understand how to build and manage solutions.

Can you share any outcomes from the project that demonstrate progress or success?

We've built out 2 new markets in the last 3 years. What started with the core 4 team members have grown into supporting staff of 10-12 individuals as we continue to add new clients. our overall revenue has grown 21% in that time and we're projecting another 15% with the same amount of resources as they are aligned with the net-new customer additions.

How effective was the workflow between your team and theirs?

seamless. They have great discovery questions for the types of talent that are required and also have worked in our industry and understand our business and more importantly, our culture and customers.

What did you find most impressive about this company?

they are a committed extension of our team. We have a lot of people we do business with, the OnDeck team has become a true partner. it's a different engagement once the company understand how to partner together and leverage each other's strengths to achieve our goals. we don't have to be concerned about the level of candidate that is presented or that they align with our culture or values.

Are there any areas for improvement?

nothing concerning. It is a tough market everywhere to find technology talent and they are in high demand so typically we have a short window of opportunity to make decisions. OnDeck seems to have a vast level of qualified candidates available for whenever we have a need.

Please describe your company and your position there.

I am the Director of Support services for a Managed Service Provider. We provide full IT services to local and regional customers

For what projects/services did your company hire OnDeck Recruiting?

We had been advertising through websites and weren't seeing the candidate traffic we needed to fill the position

What were your goals for this project?

Our goal was to find quality candidates that fit our culture and were able to deliver exceptional service to our customers

How did you select OnDeck Recruiting?

OnDeck was able to provide quality candidates in a timely manner to meet our needs

Describe the project in detail.

We had recently brought on a handful of new customers and we were in need of additional staff to help with customer service and support.

What was the team composition?

We had 4 staff at the time I reached out to OnDeck and was looking to fill 1 spot

Can you share any outcomes from the project that demonstrate progress or success?

We were able to find a candidate that hit the ground running and contributed to the teams success within the first few weeks upon joining our company.

How effective was the workflow between your team and theirs?

OnDeck was very easy to work with throughout the process. They were very open to candidate feedback and listened to our needs

What did you find most impressive about this company?

OnDeck Recruiting listens to my needs and are able to provide potential candidates.

Are there any areas for improvement?

Based on my needs there were no other improvements I can think of