ONBOX Creative Inc.

BACKGROUND

Please describe your company and position.

I am the Director of Summer Smash Tennis

Describe what your company does in a single sentence.

Summer Smash Tennis provides public and private tennis programs in Vancouver, B.C.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ONBOX Creative Inc. to accomplish?

• New Website
• Re-Brand

SOLUTION

How did you find ONBOX Creative Inc.?

Referral

Why did you select ONBOX Creative Inc. over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from ONBOX Creative Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ONBOX created a fresh new brand identifty and website with a CMS and dynamic filter so that students can more easily find the class that they are looking for. As part of this, ONBOX delivered new logos, a brand guide, and merch design, along with various other graphic assets including stickers and modified logos for specific use cases. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have received consistent positive feedback from stakeholders including partners, clients, and coaches about the brand and website. Perhaps more importantly, we have recorded record sales  during our high season as a result of the improved experience and functionality of our website. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were responsive and punctual throughout the project. They provided deliverables on time and were flexible and accomodating when adjustments were needed or requested. Throughout the process they demonstrated professionalism, generosity, and care.

What was your primary form of communication with ONBOX Creative Inc.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

ONBOX distinguishes themselves through their ability to fully understand the context and needs of their cleints. They do so through active listening, thoughtful research, and a genuine curiousity driven by design principles and processes.

Are there any areas for improvement or something ONBOX Creative Inc. could have done differently?

ONBOX was exceptional in every way!

BACKGROUND

Please describe your company and position.

I am the CEO of Sixzero Design

Describe what your company does in a single sentence.

Sixzero is a UX/UI design agency that specializes in thoughtful product design for growing software enterprises.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ONBOX Creative Inc. to accomplish?

• Website design
• Website illustrations

SOLUTION

How did you find ONBOX Creative Inc.?

Referral

Why did you select ONBOX Creative Inc. over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from ONBOX Creative Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged ONBOX Creative Inc. for a complete website design project, and the experience was exceptional from start to finish. 

Considering Sixzero is a company of designers, you would think we could design our own website but we wanted the their specific expertise and vision. We needed a fresh perspective and ONBOX delivered.

Their team demonstrated unique creativity and craft, ensuring that every aspect of the design aligned perfectly with our goals and needs.

They took the time to understand our vision and helped create a design that would work well for years to come.

The best part about working with Onbox is their ability to collaborate. They were responsive, open minded to our feedback, and proactive in suggesting improvements. They truly acted as an extension of our team.

In summary, ONBOX  has significantly elevated our brand. We highly recommend them to any business looking for a top-notch design team. Their expertise and passion for their craft make them a valuable partner for any project.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increase in google ranking
• Increase in contact form submissions
• Increase in time on site 
• Increase in leads 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They have a very consistent cadence, we met regularly to keep the project on track. 

Their internal system for keeping track of work is efficient and helpful to see as a client. 

They were extremely responsive and collaborative. 

What was your primary form of communication with ONBOX Creative Inc.?

Virtual Meeting

What did you find most impressive or unique about this company?

Their creativey is second to none. They presented a number of different concepts, which we used to develop the final concept. 

Their lack of ego. They love creating great outcomes for their customers. 

Are there any areas for improvement or something ONBOX Creative Inc. could have done differently?

None, I'm still uing the website they created and it's great. 

BACKGROUND

Please describe your company and position.

I am the Former Director of Communications of Product Care Recycling

Describe what your company does in a single sentence.

Recycling

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ONBOX Creative Inc. to accomplish?

• Website design
• Brand development

SOLUTION

How did you find ONBOX Creative Inc.?

Referral

Why did you select ONBOX Creative Inc. over others?

• High ratings
• Referred to me
• Company values aligned

How many teammates from ONBOX Creative Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Onbox did the complete design of our website, including:

• Visuals
• Logos
• UX

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The website was completed on time, on budget.
• Internally we were very happy with the outcome. 
• It functions very well.
• We regularly receive positive feedback. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• They were prompt, friendly, and helpful in project delivery. 
• Things went smoothly and according to plan. 

What was your primary form of communication with ONBOX Creative Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

ONBOX Creative Inc. has very high standards for their projects, both visually and functionally. As well, they provide excellent client service with prompt and friendly communication. 

Are there any areas for improvement or something ONBOX Creative Inc. could have done differently?

Onbox did a wonderful job and we were very satisfied in our experience working with them -- both the process and finally product. 

BACKGROUND

Please describe your company and position.

I am the CTO of Anonymous

Describe what your company does in a single sentence.

DTC E-Commerce

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ONBOX Creative Inc. to accomplish?

• Deliver a high quality, beautiful website
• Create a scalable and thoughtful brand identity
• Respond to leadership feedback effectively to tailor existing assets to the company mission

SOLUTION

How did you find ONBOX Creative Inc.?

Referral

Why did you select ONBOX Creative Inc. over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from ONBOX Creative Inc. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The Onbox team were critical in designing, developing, and launching our new ecommerce website, serving over 100k users per month. They custom built our sectioned Shopify theme and optimized the pages for speed and conversion rate while making them incredibly attractive to look at. Ultimately, they delivered a 20%+ increase in conversion rate across our product pages.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Conversion Rate

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always delivered on time and were very responsive to feedback and able to quickly pivot when needed.

What was your primary form of communication with ONBOX Creative Inc.?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

It was impressive how they accepted onboard feedback and took the time to listen and understand our mission and tone. They treat each project like its their own company - making us feel like they're part of our team rather than just another agency or contractor.

Are there any areas for improvement or something ONBOX Creative Inc. could have done differently?

No

BACKGROUND

Introduce your business and what you do there.

I’m one of the directors of South Beach Skin Lab, and we have a line of anti-aging cream.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ONBOX Creative Inc.?

Despite our dated brand, we had a successful brand and a large customer base. Our real goal in engaging with ONBOX Creative Inc. was to give our brand a fresh modern look without deviating too far from what our customers were comfortable with. We also wanted them to give us a nicer-looking store and implement all of the new features we wanted with the bundles, gamified checkout, and more.

SOLUTION

What was the scope of their involvement?

They recreated our branding colors and typography, and they cleaned up our logo. They also gave us a new layout and feature set for our purchasing section, and they built a full-funnel to show us the flow of how people would come to our site and interact with the features we placed there. They provided photography services, too. They literally did everything except 3D rendering.

What is the team composition?

We mainly worked with Adam (Director) who helped us through the planning and discovery stages. After that, he went into a project management role. We also worked with Chris (Designer) and their photographer.

How did you come to work with ONBOX Creative Inc.?

I interviewed 6–7 potential firms, and I liked ONBOX Creative Inc. because they were local and super nice. Their work was also impressive and we were happy to collaborate with them. The team also created the website of my business partner's cousin.

How much have you invested with them?

We spent around $30,000.

What is the status of this engagement?

We worked with them from February–July 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

They really helped us rethink our brand, including what our goals were and how we were reaching out to our target demographic. They also made us think about the imagery, visuals, and colors we were presenting to our audience, and how our UI/UX could help our users utilize our site. 

Our stakeholders told us that our branding was a huge step up from what we had before. In addition, people told us they loved our new branding’s look and feel, and all of our customer service agents were happy with it. Furthermore, a couple of customers called in and told us that they found it easier to purchase on our site and they loved the fact that we offered them new purchasing options. Overall, the feedback from everybody was positive.

How did ONBOX Creative Inc. perform from a project management standpoint?

ONBOX Creative Inc. had a good project management process, and they pretty much hit all of our deadlines. They were also very clear that they were going to finish the project a couple of weeks over because we hit snags along the way.

Communication between us was always great, and they always responded whenever we needed them to. Above all, we had weekly meetings where they updated us about the status of the project and showed everything that they were working on.

What did you find most impressive about them?

We liked ONBOX Creative Inc.'s large discovery phase because they really went out of their way to identify our customers and how they would interact on our site. They also helped us see the possible future plans we could implement that were aligned with where our business was going.

On top of that, they had a holistic perspective when it came to website development and designing; they ensured that our assets were going to grow with us. Above all, their process for building the design was very focused on a handoff to developers so that there would be few questions once their work was turned over.

Are there any areas they could improve?

No, everything was good.

Do you have any advice for potential customers?

Know what you’re trying to achieve, and understand your customer profile and business goals. If you know all of those things, ONBOX Creative Inc. is a really good partner that can help you with your rebranding needs.