What was the scope of their involvement?
We have worked with Olibro since the very beginning. They have created and launched our website while preparing it for scale and provide standard backend operating procedures. They consult with us concerning industry standards. We originally hosted the site on Wordpress but collectively decided to move our properties onto Shopify, which they have been developing on and adding Shopify apps upon. While they helped with some design work on Wordpress, we ourselves have mostly handled the frontend.
One of our biggest challenges was to address the large amounts of feedback that our customers and community give to us. Olibro created a help page that has substantially cut down on our user support traffic. They’re ability to collect data online has helped us understand what are users are thinking, wondering, and looking for; this in turns has helped us further optimize our site.
What is the team composition?
My main point of contact is Arash (Program Manager, Olibro) who divvies up the work among an internal team. I am able to talk with him, one on one, on a day to day basis.
How did you come to work with Olibro?
The company I work for is a subsidiary of a larger company that highly recommended Olibro; this was our main reason for choosing them.
How much have you invested with them?
From the beginning of this year, we have invested around $5,000 to $10,000. Over a long period of time, we have invested anywhere between $10,000 and $50,000. I’m happy with their services and would say that they are not very expensive.
What is the status of this engagement?
They began working with another representative within the larger company in January of 2017. When our smaller company launched in June, we had one direction we wanted to go; then, in January, we decided to take the company in a second direction. Due to these, the engagement with Olibro is ongoing; there is work that is up and coming and we have immediate requests—on a month-to-month basis—as well as long term development desires. The program requires both hardware and software development that works well together and Olibro is available to help with that on a consistent basis.