Please describe the scope of their work.
They are hosting our site, took care of our logo, designed the website, and worked closely with us through the entire process. We have been delighted with them. We got value for our money.
What was your process for selecting Old City Press with which to work?
I did a Google search for web designers. The first step was that I looked at their own site. I looked through 30 or 40 Web designer sites. Initially, I was able to cut it down by recognizing the big players. I called a few of the big firms and got referrals. I narrowed it down and wanted to find someone local. We didn’t want to work with a company that was located in another state. We preferred to have people we could talk face to face with here, and we prefer to support local businesses.
I want Web designers' sites to look good. After I looked at their work, I began calling and talking to people. We learned very quickly about pricing and ownership rights of the logo. It was a steep learning curve that took about three to four weeks.
Can you provide a ballpark dollar figure for the size of the work that they’ve done for you?
We have the home page and five other pages. We don’t have a blog or videos at this time, just photographs. We have downloadable and printable forms that patients can bring, which protects their privacy. Including the logo, it was between $4,000 and $5,000, which I found to be a very good value. Not only that, what is hidden in that value is that whenever I call them, someone answers the phone. If they didn’t have the answer right away, they got back to me very quickly.
In terms of deadlines, they were very sensitive to our needs. Until your website launches, you’re invisible. They didn’t sacrifice quality to rush things, but they were outstanding to work with. They were patient. People who need a website designed know their own business, but most of us don’t know much about Web design or search engine optimization. Old City Press took extra time, for which we were not charged, to discuss with us ways that we could accomplish SEO [search engine optimization] in an organic way without having to pay someone a lot of money.
When the site was launched, we had a wonderful couple of meetings with one of our contacts there who went through the entire administrative side of the site with us. They have been there for us every time we have a question or an issue.
When was the engagement completed?
The site launched in mid-January of 2014. We started working with them in August of 2013. One thing that slowed us down was not their fault. We insisted on doing all of the writing, which I thought would be easier than it actually was. We thought we’d have it done in two weeks. It was more like two months for us to do our own writing. It took a lot longer, and then the holidays came. They could have launched it for us earlier.