What evidence can you share that demonstrates the impact of the engagement?
I’ve been very satisfied with the work that they’ve done. The creative process can be tricky — everyone has different expectations about how something looks. But about 80%–90% of the time, okwrite delivers what the client needs on the first try. In the cases where we need creative feedback, they provide edits, take criticism, and lead a constructive process. It’s nice to have a partner where we never have to worry about their work or the project outcome.
How did okwrite perform from a project management standpoint?
The team is very consultative and client-focused. With other partners, I’ve seen egos get in the way of the project. okwrite always puts the client first and checks their ego at the door. Their ability to take feedback is a positive.
We typically communicate with the team over the phone and Zoom, but we’ve occasionally met with Jesse in person.
What did you find most impressive about them?
We look for partners that can eliminate stress and risk, and okwrite is one of them. Once okwrite gets involved, we know that they can follow through and execute what the client needs on their own. That certainty is something we appreciate.
Are there any areas they could improve?
There’s always room to improve on setting timelines. okwrite is not inherently bad at that, but they can pick more aggressive timelines in order to please the client. Every company has a tough time striking a balance between quality and deadlines. However, on occasion, we’ll be a day behind, but it doesn’t matter if the client likes what they see. It’s never been a big deal.
Any advice for potential customers?
Be open about what you’re looking to accomplish, and they’ll work with you. okwrite is really flexible and intent on solving the problem that you put in front of them.