What evidence can you share that demonstrates the impact of the engagement?
I receive between 10–15 leads through the website each day, with 90% converting into sales. That’s roughly a dozen jobs per day that we owe to their efforts.
The site layout is also very intuitive. A large number of our customers choose us based on our Better Business Bureau rating, so it’s helpful that web visitors can easily access that information.
How did Odd Duck Media perform from a project management standpoint?
I typically email them if I have a question, but Billy usually responds by visiting my shop since we both prefer face-to-face meetings. This makes me feel that they’re genuinely invested in the success of my business. I’ve spoken to their clients and they receive the same level of attention.
By visiting our business, they also get an excellent sense of our day-to-day operation and discover new ways to promote us. They’ll often notice details that they recommend promoting through our social media profiles.
They’re readily available, even on weekends, and work late hours if necessary to meet promised deadlines.
What did you find most impressive about them?
They’re independent, young, and extremely friendly. The work aggressively to help their clients and are genuinely interested in our success.
I recently had an emergency situation that forced me to close our office for a day. I was unsure how to inform our customers of the schedule change, but I texted Billy that Saturday night and he took care of everything, posting notices on our website and social media accounts. He even went by our shop personally to place a note on our front door. They’re extremely helpful and go the extra mile.
Are there any areas they could improve?
I can't think of a single thing they could do better.
Do you have any advice for potential customers?
Our previous vendor was a large company and never gave us their full attention. This is not the case with Odd Duck. When you speak with Billy or Ben, they are 100% engaged and focused on solving your problems. If you’re looking for a vendor that will give you their undivided attention, they’re your guys.