What evidence can you share that demonstrates the impact of the engagement?
The product is the easiest result to measure. It is great, but what OCDLab did for us went beyond customer service. We had some complications with people hacking the Android version, and we lost some money. OCDLab was accommodating and helped us remedy those situations. We learned that it’s commonplace in the industry to have teams of people protecting the backend of an app—there is no one-stop-shop solution for stopping hackers. OCDLab was patient with us since we had no idea. Our lack of knowledge in the industry definitely hurt.
When we first launched, we targeted the Spanish market. There was a popular YouTuber on South America who made a video for us, which led to us getting 80,000 downloads. Unfortunately, this was also when all the hacks started happening, and it killed our momentum. We haven’t had a similar push in the United States, but hope to make a resurgence with it.
How did OCDLab perform from a project management standpoint?
We received updates every week or so, as well as beta versions of the app. We communicated through email and phone.
At first, they were delivering results in a timely fashion. As we progressed, we got into the complexities of the app and started hitting some roadblocks. OCDLab did their best to recoup and meet our needs. The timeliness decreased, but it wasn’t their fault.
What did you find most impressive about them?
Maheep first came across as a casual, laid-back person. At first, I didn’t even know he was the CEO of the company. Our first phone conference was with him and his project manager. Because of the personality of that other person, I assumed he owned the company. Whenever we had an issue and I was becoming impatient, I would want to speak to that guy. Lo and behold, he was not the CEO.
Maheep had a soothing way of going about conversations and could bring the confrontation level down. He kept things at a logical level and suggested reasonable solutions. Other coders and app development companies could handle the technology, but Maheep was a selling point for his company.
Are there any areas they could improve?
There was a communication gap of about 1–2 days because of the time difference with India. They were awake when we were asleep and vice versa. I don’t know what can be done about this, though. Beyond this, I don’t have any comments.