O Clock Software Pvt Ltd

BACKGROUND

Please describe your company and position.

I am the CTO of CNS Technology

Describe what your company does in a single sentence.

We specializes in developing cloud-based web and mobile applications tailored for the retail industry, helping businesses streamline operations and enhance customer engagement.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire O Clock Software Pvt Ltd to accomplish?

• Develop a Cloud-Based POS System
• Integrate Real-Time Inventory Management
• Design a Customer-Facing Mobile App
• Enable Multi-Store Management
• Implement Loyalty & Rewards System
• Develop a Centralized Admin Dashboard
• Support Secure Payment Integrations
• Automate Tax & Discount Rules
• Enable Staff Roles & Permission Control
• Ensure Scalable Architecture for Future Expansion

SOLUTION

How did you find O Clock Software Pvt Ltd?

• Online Search
• Referral

Why did you select O Clock Software Pvt Ltd over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from O Clock Software Pvt Ltd were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We partnered with the team to build a Retail Point-of-Sale (POS) System tailored for small to mid-size businesses, supporting both cloud-based operations and real-time in-store functionalities.

Key Deliverables Included:

1. POS Terminal Web App 
   • Real-time sales processing with cart-level discounts
   • QR scanning for product addition
   • Split payments (cash, card, QR, UPI)
   • Hold & resume bills
   • Return & refund functionality
     
     
2. Customer & Order Management 
   • Customer registration & search
   • Viewing past orders, order reprints, and loyalty status
   • Pending order handling and delivery tracking
3. Product & Inventory Management 
   • Add/edit product info with variants (size, color, etc.)
   • Stock In/Out with real-time quantity updates
   • Inventory valuation and alerts for low stock
   • Purchase entry linked to vendors
4. Role-Based Admin Panel
   • Define cashier, manager, and admin roles
   • Access logs for every transaction or edit
   • Dashboard with today's sales, customer count, bestsellers
5. Reports & Analytics
   • Daily sales summary by cashier/store
   • Payment-type breakdown (Cash, Card, UPI, Wallets)
   • Tax report, item-level profit reports
   • Export to Excel/PDF
6. Multi-Store Support
   • Store-wise inventory & pricing
   • Central control for product catalog and offers
   • Inter-store transfers and visibility
   •  
7. Loyalty & Promotions Engine
8.  
   • Flat discounts, percentage offers, combo deals
   • Automated points for repeat customers
   • Festival & time-based campaigns
9. Hardware Integrations
10.  
    • Receipt printer (thermal), barcode scanner, cash drawer
    • Auto-open cash drawer on payment
    • Bill print preview and print control
11. Cloud Deployment & Sync
12.  
    • Hosted on AWS with multi-location support
    • Local offline caching & auto-sync when reconnected
13. Mobile-Friendly Version
    • Lightweight mobile browser version for tablets
    • Manager-only views for monitoring live sales remotely
    •  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Measurable Outcomes
   40% Faster Billing Time at Checkout
   After deploying the new POS system, in-store billing time was reduced significantly—cutting average checkout duration from 5+ minutes to under 3 minutes, even during peak hours.
2. Inventory Accuracy Improved to 98%
   With real-time stock syncing and automated purchase tracking, we achieved near-perfect inventory accuracy across all outlets, minimizing overstocking and stockouts.
   
   
3. 30% Increase in Repeat Customer Engagement
   The loyalty system, integrated directly into the POS, led to a noticeable uptick in customer retention—repeat purchases and reward point redemptions increased by over 30% within the first 3 months.
   
   
4. Reduction in Manual Errors by 70%
   Thanks to barcode-based item entry, automated tax calculations, and role-based controls, manual billing and entry errors dropped by more than 70%.
   
   
5. Centralized Multi-Store Management Achieved
   We successfully brought 5+ retail locations under a single cloud-based control system, allowing central monitoring, store-wise reporting, and inter-branch coordination from one dashboard.
   
   
6. Uptime and Stability at 99.9%
   The cloud deployment ensured consistently high availability, with real-time performance monitoring and negligible system downtime.
   
   
7. ROI Achieved in Less Than 6 Months
   The operational efficiency and cost savings—especially on manual processes and inventory wastage—helped us recover the full development investment in under six months.
   
   
8. Real-Time Reporting Empowered Decision-Making
   Daily reports, peak hours heatmaps, and sales comparisons enabled faster and smarter business decisions across the management team.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was exceptional throughout the entire engagement. From the outset, they laid out a detailed project roadmap with milestones, timelines, and clear ownership for each module. Every phase from discovery to deployment was delivered on or ahead of schedule, with no major delays or surprises.

They used tools like Trello and Google Sheets to track deliverables, and we had weekly check-in calls via Zoom, along with daily updates on WhatsApp or Slack for faster turnaround on questions and tasks.

What impressed us most was their proactive communication and flexibility. Whether we needed urgent tweaks in the POS flow or wanted to reprioritize a feature mid-sprint, they handled changes gracefully without compromising quality or delivery.

They also maintained detailed documentation, including feature walkthroughs, deployment guides, and training materials, which made onboarding our internal team very smooth.

Overall, their responsiveness, clarity, and professionalism made the development process frictionless and collaborative, they felt like a true extension of our own team.

What was your primary form of communication with O Clock Software Pvt Ltd?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What Stood Out the Most
What truly impressed us was their deep understanding of the retail domain and their ability to translate complex business requirements into a smooth, intuitive digital experience. They didn’t just write code—they thought like product owners.

Their ability to combine technical expertise with real-world retail workflows was unmatched. From cash drawer automation to multi-store pricing logic, every feature was designed with precision and practical use in mind.

Additionally, their willingness to go the extra mile—whether it was working late hours to meet a tight launch date or refining the UI based on live customer feedback—showed a rare level of dedication and ownership.

We’ve worked with several software teams in the past, but O Clock Software stood out for their blend of strategic thinking, execution speed, and consistent reliability. They are not just developers—they’re true partners.

Are there any areas for improvement or something O Clock Software Pvt Ltd could have done differently?

While there weren’t any major concerns during the project, one area where they’ve continued to grow, and where we’ve seen real value, is in anticipating future tech trends proactively.

Initially, we felt certain advanced reporting features could’ve been part of the original scope. However, to our surprise, the team didn’t wait for us to request enhancements as they proactively introduced AI-powered reports and predictive analytics in later updates, which significantly elevated the value of our product.

Their openness to feedback and constant pursuit of innovation, especially in integrating modern technologies like AI and automation, shows that they’re not just executing tasks they’re evolving with the industry.

In short, while no team is perfect, O Clock Software Pvt Ltd constantly strives to improve and their ability to adapt quickly and enhance our platform without being prompted has truly exceeded our expectations.