Nytelock Digital

BACKGROUND

Please describe your company and your position there.

I'm a bride.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Nytelock Digital, and what were your goals?

Photoshop of pre-wedding photos

SOLUTION

 How did you select this vendor and what were the deciding factors?

After I received my destination pre-wedding shots from my photographer, I wanted to photoshop some photos & decided to engage Nytelock Digital on Carousell based on the high number of positive reviews.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Even though they provided bulk discount for 10 photos & above, I provided them the pictures I wanted to edit in batches - Nytelock had offered to provide some photos for free as I was not entitled for the bulk discount price, which was really nice of them! Highly recommend, will definitely engage them for any photoshop service again!

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

They were extremely prompt with their communication, and really take the time to patiently work on each photoshop request - as it was my pre-wed shoot photos, I was more particular about the edit I wanted, Nytelock worked patiently on my multiple requests & went the extra mile to make the edits till I am pleased with the photos. They would even provide advise on what edits should be made for the photos to look more natural based on your photoshop request.

How effective was the workflow between your team and theirs?

They communicated promptly! within a day or two

What did you find most impressive or unique about this company?

They patiently worked on multiple editing requests for each photo.

Are there any areas for improvement or something they could have done differently?

No

BACKGROUND

Introduce your business and what you do there.

I’m the founder of a startup that’s based in Singapore.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Nytelock Digital?

We hired Nytelock Digital to help us with our marketing campaigns.

SOLUTION

What was the scope of their involvement?

Nytelock Digital has provided a range of services for our company. They first designed our product logo, set up our e-commerce website, and oversaw the production of our promotional and instructional videos. 

After the launch of our site, they helped put together an SEO campaign strategy which we are now actively working on. Their team helps us create and design content, reach out to influencers, manage our Google Ads, and publish posts across Facebook and Instagram. We continuously reconfigure our campaigns to maximize our outreach. 

They’re also currently developing a fully customized Shopify website for us. We will be relying on them for the ongoing site maintenance. 

What is the team composition?

we've worked with around 4–5 people from their team. Each member is an expert in a specific marketing field.

How did you come to work with Nytelock Digital?

We came across a list of top 50 marketing firms when we were googling for options, so we shortlisted a few companies from that list including Nytelock Digital. We talked to each company over Zoom and Google Meet and asked them to craft a proposal. Among the submissions, Nytelock Digital’s stood out the most, so we decided to go with them.

How much have you invested with them?

Thus far into the project, we have spent roughly between $10,000–$25,000.

What is the status of this engagement?

We started our collaboration in July 2021, and we’re still working together. We have not set an end date for the project yet.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We regularly regroup to check in on our progress, and I’m happy to say that we’ve seen an increase in our generated leads and conversions. We’ve also seen an improvement in our brand awareness thanks to the ongoing SEO campaign. 

How did Nytelock Digital perform from a project management standpoint?

We often come together — in person or via Google Meet — to touch base and reset our focus on our milestones. If we feel like certain things are not meeting our expectations, Nytelock Digital works on our feedback and adjusts our campaigns accordingly. 

Communication-wise, they’re very flexible. We can conveniently reach them via WhatsApp, and they’re always responsive even outside of office hours. When needed, they work over the weekend.

What did you find most impressive about them?

What sets Nytelock Digital apart from other providers is the 24/7 support that they give to their clients. Even though they’re based in a different country, they’re always available to help us. We can tell that they’re committed to the journey of building our brand name and sincere in wanting to grow with us as a partner. They always offer us their perspective on why certain campaigns might be good or bad. 

We also appreciate that they provide their services at a price that’s suited to startups like mine. They don’t force us to take on big service packages.

Are there any areas they could improve?

It can be a bit challenging to work with their global support team on one to two occasions as some members are located in a different time zone, though issues are rectified within a day. 

Do you have any advice for potential customers?

Openly speak about your needs and set very clear directions for their team. They’ll be sure to listen and execute accordingly. 

BACKGROUND

Please describe your company and your position there.

Audacia Pte Ltd, provides basic corporate and business services to its corporate clients in the banking and legal sector.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Nytelock Digital, and what were your goals?

Nytelock assisted Audacia in the design of its logo and brand, to support the Audacia trademark, and Nytlelock was also instrumental in designing, developing and implementing most of Audacia's website.

SOLUTION

How did you select this vendor and what were the deciding factors?

Nyrlelock was responsive, concise and effective, as they (in particular Chad) showed a clear and effective understanding of Audacia's needs, as well as what Audacia sought to be implemented.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Nytelock took the work on in stages, where it

1. first secured a brief from Audacia,
2. they interpreted the brief correctly,
3. proceeded to work on draft designs for Audacia, using key elements highlighted by Audacia,
4. proceeded to produce the draft brand as well as Web design, highlighting key values such as harmony, integrity and fairness. and
5. the final stage of Audacia making a choice based on options produced by Nytelock.

How many people from the vendor's team worked with you, and what were their positions?

Chaderick was the key manager and project lead throughout the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The brand and web developed was to Audacia's satisfaction and we remain happy and pleased the outcome of the brand and web.

Describe their project management style, including communication tools and timeliness.

Responsive and efficient.

What did you find most impressive or unique about this company?

The effort and initiative they took to understand our brand elements and values were impressive.

Are there any areas for improvement or something they could have done differently?

To continue deepening what they are doing.

BACKGROUND

Please describe your company and your position there.

I am the Head Of Business Development

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Nytelock Digital?

We solicited Nytelock for logo design and other website elements that required digital creation and work

SOLUTION

How did you select this vendor and what were the deciding factors?

Through word of mouth

Describe the project in detail and walk through the stages of the project.

They first consulted us about our design needs, and thereafter created few mockups very close to what we had in mind. Then they kept in touch with us through several rounds of amendments, and went above what they were expected to grant us our documents in varying formats, without excessively charging us

How many resources from the vendor's team worked with you, and what were their positions?

I worked mainly with Chaderic, who is the founder, and he is nothing short of a great person, and well informed in his work. He adhered to our many requests with much professionalism

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Each and every piece of work delivered by Nytelock was up to the highest standards. They kept improving with each iteration and version of the process.

How effective was the workflow between your team and theirs?

Communication was easy, and responses were prompt, so lots of praise for the ease of our shared workflow

What did you find most impressive or unique about this company?

The friendly and clear communication from Nytelock was nice as it kept us in the loop. They allowed us to work on changes on the fly quickly

Are there any areas for improvement or something they could have done differently?

Not much improvement points, as it was a breeze of an experience

BACKGROUND

Please describe your company and your position there.

My company is EMS fitness technology apparel manufacturer based in Singapore. I'm the Marketing IC.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Nytelock Digital?

Alpha BodyTec approached Nytelock Digital initially to help us create a landing page on our website. We subsequently continued working with them under a retainer for website maintenance & SEO services.

SOLUTION

How did you select Nytelock Digital and what were the deciding factors?

COVID-19 has forced us to shift our sales entirely online, so maintenance of our website is pivotal. We needed a company that could provide us with a dedicated accounts executive to swiftly assist us with any changes. Nytelock Digital has always timely with completion of any tasks assigned to them and will also go the extra mile to ensure all of our digital needs are met.

Describe the project in detail and walk through the stages of the project.

We had an initial consultation with Chad to discuss the content & layout of the landing page. Everything went smoothly and we received frequent progress updates that kept us at ease. Nytelock also went above and beyond the stipulated terms in the contract to implement certain changes and edits we requested for.

The retainers have also went smoothly, with SEO yielding exceptional results for some keywords we have identified for Alpha BodyTec's business.

How many resources from the Nytelock Digital team worked with you, and what were their positions?

Chad was our main POC, but there's also a team of IT specialists working round the clock to accommodate our requests.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The biggest progress we have made is in SEO, with the rankings of a few keywords skyrocketing to page 1 in a few months. This can be credited to the hard work Nytelock has put into both off-page and on-page SEO.

How effective was the workflow between your team and theirs?

Communication has been excellent. Chad has always been professional, patient and accommodating with our requests, letting us know what's possible and what isn't. With realistic timeframes and objectives established, we have had no issues with delays which we understand can be quite common in the IT field due to unforeseen circumstances.

What did you find most impressive or unique about this company?

Nytelock differentiates themselves from other IT consulting companies. Their proactiveness and willingness to go above and beyond for their clients for maximum satisfaction are impressive.

Are there any areas for improvement or something they could have done differently?

The technical aspects of Nytelock's service have been excellent. If I had to nitpick, it'll be more towards the design portion, as this does require multiple exchanges to get it sorted out sometimes. It is understandable, however, as it isn't exactly part of Nytelock's expertise.

BACKGROUND

Please describe your company and your position there.

I am the COO for Bluestar Group of Companies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Nytelock Digital?

Branding and Design Work

SOLUTION

How did you select this vendor and what were the deciding factors?

Personable and accommodating team

Describe the project in detail and walk through the stages of the project.

Initial understanding of project, ideation and information sharing to execution of branding work.

How many resources from the vendor's team worked with you, and what were their positions?

Total of 2 team members- MD & CFO

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Chad is a very detail oriented person. He is not afraid to share his opinion using his design cap and has made us realised some of the request we have made. His service manner towards handling the design we have requested has developed our internal ideas for the betterment of our company. Please keep it up Chad!

How effective was the workflow between your team and theirs?

Communication was a breeze as ideation was understood from the start.

What did you find most impressive or unique about this company?

Top knowledge and understanding of the industry and the business we are in.

Are there any areas for improvement or something they could have done differently?

You can't have it all as a client. Cheap , Fast and Great. We had to choose 2 of 3.

BACKGROUND

Please describe your company and your position there.

I am the founder of Elite Advisers Group.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Nytelock Digital?

I have decided to rebrand my organisation name to a new name. Thus decided to engage Nytelock after googling and browsing through Nytelock's website.

SOLUTION

How did you select this vendor and what were the deciding factors?

I love their portfolio and through the conversation with Chad, i trusted my intuition and go for it!

Describe the project in detail and walk through the stages of the project.

I've decided to take up the pro package as i trusted their artwork. The process and end results were all excellent. They were willing to accommodate to my numerous requests and patience with me at all time. What i like about is that boss Chad, has always been keeping me updated of the progression throughout.

How many resources from the vendor's team worked with you, and what were their positions?

Senior creative designer

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The process and end results were all excellent despite numerous request from me.

How effective was the workflow between your team and theirs?

Nytelock Digital was super efficient. Each time i submit my request, Nytelock team will proceed immediately and update me within the next day.

What did you find most impressive or unique about this company?

Their efficiency and most importantly the boss Chad.

Are there any areas for improvement or something they could have done differently?

They have been great all these time.

BACKGROUND

Please describe your company and your position there.

Owner of Video and Animation company U Get Video

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Nytelock Digital, and what were your goals?

SEO

SOLUTION

How did you select this vendor and what were the deciding factors?

Their reliable and productive

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

They worked really hard and very cooperative in every step of SEO

How many people from the vendor's team worked with you, and what were their positions?

2 people. One was manager and other was SEO team leader

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Amazing results in terms of cooperation and understanding

Describe their project management style, including communication tools and timeliness.

Excellent

What did you find most impressive or unique about this company?

Their communication and support are impressive.

Are there any areas for improvement or something they could have done differently?

No they are doing great

BACKGROUND

Please describe your company and your position there.

Resellers of luxury goods

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Nytelock Digital, and what were your goals?

Create brand image and raise awareness

SOLUTION

How did you select this vendor?

Carousell reviews

Describe the scope of their work in detail, including any steps and the final deliverables.

The team checks with me constantly on my needs and vision, hoping to bring my vision to life.

How many people from the vendor's team worked with you, and what were their positions?

1, director

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

More awareness and brand identity

Describe their project management style, including communication tools and timeliness.

People-first

What did you find most impressive or unique about this company?

Their skillful design concepts are unmatched!

Are there any areas for improvement or something they could have done differently?

Nil

BACKGROUND

Please describe your company and your position there.

I am a workplace coordinator in an IT industry base in Singapore.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Nytelock Digital?

My company did not use Nyteclock but they are our business partner vendor where Nyteclock provides their service to us.

SOLUTION

How did you select this vendor and what were the deciding factors?

We been looking for a designer company with reasonable cost and also flexible to change as and when we need. Nyteclock has been patience and flexible towards the change that we need.

Describe the project in detail and walk through the stages of the project.

we have a project which was supposed to close in 2021 but due to the pandemic and it was dragged till recent. Nyteclock was very helpful and responsive to my request and instead of having additional cost to reopen the account they have waived off the fee.

How many resources from the vendor's team worked with you, and what were their positions?

I have work with 1 graphic designer thru out my finial design of work.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

They follow up consistently to ensure the program has no delay.

How effective was the workflow between your team and theirs?

The graphic designer work with me thru whatsapp to ensure the design and task are alinged.

What did you find most impressive or unique about this company?

I will need to work more to find out the unique with Nyteclock.

Are there any areas for improvement or something they could have done differently?

More ideal on fun stuff will be perfect.