Nyros Technologies

BACKGROUND

Introduce your business and what you do there.

We’re a SaaS company for the tax and accounting industries. I’m the COO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Nyros Technologies?

We hired them to finish building out our MVP for a DIY tax solution. At the time, we were working with a different software development company to build the platform, but they didn’t do the best job. So, we needed new developers to pick up where they left off.

SOLUTION

What was the scope of their involvement?

There are two solutions that they’ve built for us at this point. One is the tax solution that handles very complicated calculations. Their team was not only responsible for building out the calculations and logic on the frontend, but also making it so that we could send information to the IRS using the system.

Our second solution launched in the summer of 2019 and is a bookkeeping platform. They were there from the very beginning of the development. With their help, we had it launched within a few months of starting it. They continue to update both solutions annually.

What is the team composition?

At first, we were working with just one of their developers. Over time, we added another. When it was crunch time, I added a third developer from Nyros Technologies and a few from other vendors.

When it was time to scale back, we decided to keep Nyros Technologies and one other development company on our projects. They’d proven themselves at that point.

How did you come to work with Nyros Technologies?

I found them on UpWork, where I hired their first developer. It didn’t go great at first, but I appreciated how they tried to rescue the relationship. So, I decided to take the first developer back and add two others to the team. Then, we started working together outside of the platform. 

How much have you invested with them?

We’ve spent about $80,000 on their services.

What is the status of this engagement?

We hired them in October 2018, and our relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Last year, we passed our testing with the IRS for the tax solution. We now have users who are happy with the product itself. Our customers have also found the bookkeeping platform to be extremely easy to use and have recommended it to others.  

How did Nyros Technologies perform from a project management standpoint?

I have a product manager on my team that works with them daily. She provides them with our requirements, and they execute them. We don’t utilize any project management resources on their end. Our teams use Slack to communicate. My product manager sends tickets through the platform for them to complete during their work hours. At the end of their day, which is our morning, they post updates on their progress.

Additionally, they meet over a Slack call every Monday to go over the priorities for the upcoming week. That allows everyone to be on the same page.

What did you find most impressive about them?

At this point, we’ve developed a very strong relationship. I’d recommend them to anyone looking for development resources. They were able to quickly provide us with additional resources whenever we needed them. That was essential to our success when we were in crunch time, approaching deadlines.

Are there any areas they could improve?

Their more junior developers are still growing their skill sets. 

Do you have any advice for potential customers?

They’ve articulated that they’re able to best take on the project when they have us managing it with clear requirements. It’s more difficult for them to operate with only a concept. Having clear requirements is important to success with them.