Could you describe the scope of this project in terms of its components? Did it involve custom design, development, training, or support?
There was light scripting and design in terms of the configuration and how the data maps. Both of our platforms, NetSuite and Magento, have APIs, so it’s basically configuring the system so that the mappings properly work and that the data comes over correctly. That did require light scripting, and not much training necessarily. It was really just configuring the mappings.
Do you currently have a retainer in place with them for ongoing support?
I suppose we do. With the connector, the way that they monetize their work is an upfront setup fee, and then a monthly fee to run and maintain the connector. So, the fee covers not only the actual function, but also the support and maintenance that goes with it.
Why did you select Magento and NetSuite as your preferred solutions?
Magento was decided upon many years ago when the company was started, because we didn’t have extensive resources. Magento had a community edition that was free, and it was also the leading open source eCommerce platform in the market. That’s why we chose Magento.
NetSuite was a fairly recent decision. We launched it almost 18 months ago. That was a real undertaking, when I joined the company, because it was very clear that without enterprise systems on the back-end, we would be completely unable to scale the business. So we did quite a bit of work looking at various other providers. We ultimately chose NetSuite because of its robust functionality and its overall scalability.
How did you select NXTurn as your solution partner?
We had been working with a Magento developer that knew NXTurn, and they made the introduction. I wasn’t aware of NXTurn until that happened. We had been working with another solution partner that had been recommended to us by NetSuite. It turned out to be a very poor experience for us. When we met NXTurn a year or so ago, they were just solid, ethical, capable guys who got things done.
What components of the project were you directly involved with in terms of contributing expertise in-house?
We are a fairly thin and light organization. We had some Magento expertise that they didn’t have, which we certainly contributed. We knew very little about NetSuite and how to utilize it effectively. NXTurn were the experts in that arena, and we collaborated with them closely as we integrated the two systems. Our teams worked very well together.
Could you give me a sense of the size of this project in monetary terms?
I’d like to say it was approximately $130,000.
When was this project completed?
We actually have another project ongoing right now. We’re continually developing it, but the basic implementation was completed back in June.