Technology taking your further.

Nuvodia is a technology services organization that creates, manages, secures and supports mission-critical IT environments. We provide IT Solutions to organizations across the U.S. in healthcare, business, utilities, education and many other sectors.

 

Our decades of information technology experience across industries have given us a unique perspective and unrivaled breadth of expertise. Yes, we know technology. But more important, we understand how to use it in creative, results-oriented ways to help organizations be more responsive, efficient, productive and profitable.

 

At Nuvodia, you’ll find strategists, problem solvers and visionaries; developers and programmers; technologists and technicians; engineers and designers; project managers, planners and leaders. Together, we form an all-star team of IT specialists who have the knowledge, experience and passion to help our clients achieve excellence.

 

Nuvodia is a member of the Inland Imaging family of companies. Inland Imaging is one of the nation’s leading providers of professional radiology and medical technology services.

 

“Bringing your vision to life through the power of technology.”

 

In 2019, Nuvodia was ranked among the world’s most elite 501 Managed Service Providers (MSPs). Nuvodia is in the Top 15 MSPs on the West Coast.

 

 
$1,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
2012
Show all +
Spokane, WA
headquarters
  • 850 E Spokane Falls Blvd Ste 124
    Spokane, WA 99202
    United States
other locations
  • 1200 12th Ave S Ste G101 Seattle, WA 98144
    Seattle, WA 98144
    United States

Portfolio

Key clients: 
Numerica Credit Union, Greater Spokane Incorporated, Cancer Care Northwest, Inland Imaging, Avista Corporation, Kootenai Medical Center, Clearwater Medical Clinic, Stillwater Medical Center
Numerica Credit Union Image

Numerica Credit Union

Read how Nuvodia's IT Consulting and Managed Security Services helped Numerica Credit Union at https://nuvodia.com/case-studies/numerica-credit-union/.

Cancer Care Northwest Image

Cancer Care Northwest

Read how Nuvodia's Server and IT Infrastructure Management helped Cancer Care Northwest in https://nuvodia.com/case-studies/cancer-care-northwest/.

Greater Spokane Incorporated Image

Greater Spokane Incorporated

Nuvodia has worked with the Greater Spokane Inc. on numerous projects. We are extremely grateful to have this wonderful partnership. Please visit the link below to learn more about them.

https://greaterspokane.org/

Inland Imaging Image

Inland Imaging

Inland Imaging is the parent company of Nuvodia. Both companies work hand and hand on numerous projects.

https://www.inlandimaging.com/

Avista Image

Avista

Nuvodia provided Avista immediate access to a pool of certified project management professionals with proven success managing the delivery of complex IT projects across a wide range of industries.

https://www.myavista.com/

Kootenai Medical Center Image

Kootenai Medical Center

Kootenai Medical Center is one of Nuvodia's oldest and biggest Radiology clients. We are extremely grateful for this partnership. Please read more about them below.

https://www.kh.org/

Reviews

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IT Managed Services for Eye Care Center

“Their staff is highly knowledgeable and provides the exact level of service we need.” 

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2010 - Ongoing
Project summary: 

Over a 10-year partnership, Nuvodia has provided hosting, switching and routing, infrastructure, network management, and IT support services. Billable projects include equipment installation for new buildings.

The Reviewer
 
201-500 Employees
 
Spokane, Washington
Chris Youseph
CIO, Spokane Eye Clinic
 
Verified
The Review
Feedback summary: 

Without fail, Nuvodia has provided a clinic with the consistently reliable level of support that the medical field demands. Responsive and knowledgeable, the staff is comprised of experts who capably troubleshoot at a rapid pace. Technical acumen and expertise make them an ideal partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the CIO at a large eye clinic in Spokane, WA. We have approximately 310 employees and four locations. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Nuvodia?

We needed infrastructure support to facilitate the number of users we had. Our facility space was limited, so we didn't have room for a data center. We also needed extra keys for network management as far as support with switching, routing, and the different land connectivity. 

SOLUTION

What was the scope of their involvement?

The most important focus was the data center's reliability for uptime and making sure our users can access the medical record systems they need to see patients and perform surgery. 

Secondly, Nuvodia provided responsive support when we experienced issues that needed a quick resolution from our support team. Through their reliable system, we can send emails that generate tickets and alerts several people. 

For urgent issues, accessing them over the phone has worked well in the past. They offer fast response times and built a solid infrastructure for uninterrupted support. 

What is the team composition? 

The team has gone through a structural change since we first started. Nuvodia assigned us a dedicated account rep initially. Now, we usually just open up a ticket for tasks. For example, our new building will need expanded product licensing. 

One of their teammates like a project manager reaches out in response to day to day ticketing depending on whoever is on call during that shift. It's never hard to bring anyone up to speed quickly. 

They don't have much staff turnover and train their employees well. Over the last least 5–6 years, the core group we interact with from Nuvodia has stayed stable. Only two staff members have come or gone at most. There's never too much material to cover when there's a problem. 

How did you come to work with Nuvodia?

We first worked with Nuvodia's parent company, which is an established institution in our area. No other providers seemed large enough when we looked for a vendor. At the time, AWS hosting wasn't available yet. 

Close ties with the medical community made them an especially appropriate choice by default. They were the most stable and well-known provider we knew we could rely on.

How much have you invested with them?

We invest a good portion of our IT budget in Nuvodia for hosting. Billable projects range from $10,000–$20,000 extra annually. New Buildings require us to purchase telecom equipment along with engineering fees to help set it up. Those projects are more sporadic and don't happen every year. 

What is the status of this engagement?

My company has worked with Nuvodia since before I was hired. I started my position in 2010. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our business has scaled up about 30 percent in the last three years, and we're still growing. Nuvodia is highly responsive whenever we need expansion of our infrastructure, resources, or server space. They're always there when we need them. 

When we installed a new phone system, we urgently needed to reconfigure some switches to get it working. They responded promptly and sent staff onsite to help us identify and figure out the problem. 

When we've launched new sites, they've worked with the vendors to connect our fiber. They've been helpful to the exact degree we've requested. It's been a positive experience overall. 

How did Nuvodia perform from a project management standpoint?

Nuvodia manages projects very well, but our company is different than most clients because we came in with specific needs from the start. From this standpoint, we typically just need them to pool resources based on our needs and ensure they're available. 

They typically broker a conference call then holding a meeting before we sign off on work orders. I'm sure that if we needed more support on the management side, they coud provide those resources. 

What did you find most impressive about them?

Nuvodia has a well-organized process for handling incoming support tickets that they've worked hard to refine. Their staff is highly knowledgeable and provides the exact level of service we need. We haven't had any real challenges for the last 3–4 years. They 

Are there any areas they could improve?

The only thing I wish they could change would be cheaper prices. Two years ago, we had a few issues with their response times. Once we addressed it with them in a few meetings, they cleaned it up well. We're in a great place right now as far as that goes and now handle more internally. 

I can only think of two times in the last ten years when we weren't sure if the person they sent knew what they were doing. Both times were during a transitional period when they had some growing pains.

Do you have any advice for potential customers?

Take the time to learn your environment, understand what you're calling about, and define your needs. Unless it's an urgent emergency, expect an hour or two wait time for a response. Managing expectations is important. Don't wait until an issue happens if you can get support preventatively. 

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
    There's no such thing as perfect.
  • 5.0 NPS
    Willing to refer