What evidence can you share that demonstrates the impact of the engagement?
I’m still in the startup phase, so I haven’t left my day job. I’m reaching out to different stakeholders with connections to possible customers as part of my outreach phase.
There was a lot of work during the three-month drafting stage, but it didn’t require a lot of work once it was set up. I’m currently adding more information to the site, but it was in a very good state when it initially came out. Numa Soft is responsive, attentive, and accommodating to my requests.
How did Numa Soft perform from a project management standpoint?
They’ve done a good job, and they’re very responsive during daytime in the US, which is around 8–10 p.m. over there. If I send them a WhatsApp message or email during my daytime, they will quickly set up a Zoom session to go over the website design or content. They’re very responsive.
What did you find most impressive about them?
It’s their accommodating and responsive nature, along with the highly iterative process. I pointed out some example sites I enjoyed, but each one is unique and has its own information, so we had an iterative process with Numa Soft. They had no qualms doing the work that needed to be done to get it in good shape for launch.
Before I started emailing different stakeholders, I wanted to make sure the website was optimized, so everyone would have a good first impression of our services. They had no qualms doing additional work to get it right. I changed my mind at times and added some content and filters, but they maintained a fixed price and didn’t charge extra for revisions.
Are there any areas they could improve?
Not really, no. They worked during night time in the US, but they were accommodating even if I needed to speak to them during my morning. Another good thing is that I didn’t have to speak to 4–5 different people. I had a single point of contact who relayed my specs to the team. They’re timely, accommodating, and responsive.
Do you have any advice for future clients of theirs?
This was my first experience developing a website for a startup company, so there’s nothing I can compare to. However, my experience has been positive, and I have mentioned it to Numa Soft that I’ll refer them to my friends.
The more specific a client can be, the better the project will be. Numa Soft has been in the field for 7–10 years, but they didn’t have specific subject-matter expertise in my field of medical travel. Even though they’re from an IT background, they’re able to work with doctors, finance people, and others so deliver according to specifications. Being specific and providing a lot of context will bring results faster, with the least number of revisions.