What evidence can you share that demonstrates the impact of the engagement?
Anecdotally, many clients gave great reviews for the relaunched magazine. They said it was “amazing” and “world-class,” which meant a lot given that we are a small Irish magazine. Advertising revenue has steadily grown since they’ve been involved, and the improved design definitely has an influence. They made sure the design was sustainable and developed interesting ideas, including finding a new type of paper.
How did Nugno perform from a project management standpoint?
They were very productive at leading while also collaborating and taking my opinions into account. If you need something turned around quickly, they’ll tell you the timeline and deliver it. They’re very flexible and good at pulling out the stops to get something finished. The team is consistently responsive to emails and phone calls.
When we had feedback, they were good at taking it and adjusting their work in a timely fashion. They’re a pleasure to work with and an enjoyable, good-spirited company.
What did you find most impressive about them?
Their team speaks excellent English and communicates very well. As a company, they go the extra mile, which is huge in print publishing when you have tight deadlines. I’ve recommended them to friends.
Are there any areas they could improve?
I don’t think so. They did a good job of managing expectations as to how long things would take, and while you always want it done faster, they correctly asserted that patience would be worth it in the end.
Do you have any advice for potential customers?
You should let them be creative. Letting them have a bit of fun and sprinkle their creative “fairy dust” on top is always helpful. They’re also very open to feedback and collaboration. The more you know you want, the more you can communicate.