Business Consulting Other IT Consulting and SI
Confidential
Feb. 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"NuAge Experts, LLC has indispensable field knowledge."

Sep 21, 2021

Global Marketing Manager, Proponent

Mustafa Abou-Taleb

Other industries
California, United States
501-1,000 Employees
Phone Interview
Verified

NuAge Experts, LLC has trained the in-house team of an aviation company on how to operate Salesforce's Pardot. They've also taught them how to troubleshoot and market other Salesforce-related programs.

Proving their team's commendable training prowess, NuAge Experts, LLC has met their client's needs with their structured and thorough training approach, which effectively equipped them with the Salesforce familiarity they need to handle their processes. They're also lauded for being communicative.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the global marketing manager at Proponent, an aerospace distribution company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with NuAge Experts, LLC?

We needed their expertise in Salesforce training.

SOLUTION

What was the scope of their involvement?

We’ve initially engaged NuAge Experts, LLC to seek beginners’ training on utilizing Pardot, Salesforce’s marketing automation. Upon completing the training stage and helping us with troubleshooting the system, we’ve also tasked their team with generating solutions to help us market our Salesforce-related programs more efficiently.

At present, we rely on their training services and assistance on an as-needed basis.

What is the team composition?

We’ve worked with two resources from their team.

How did you come to work with NuAge Experts, LLC?

NuAge Experts, LLC was referred to us, and we reached out to them to relay our project needs.

What is the status of this engagement?

Our ongoing engagement with NuAge Experts, LLC started in February 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

NuAge Experts, LLC has exemplary training skills. Prior to our engagement, we didn’t have the technical knowledge needed to operate Pardot well — however, their team has managed to share their expertise, which positively impacted our familiarity with the software.

How did NuAge Experts, LLC perform from a project management standpoint?

We communicate via email and phone calls. NuAge Experts, LLC has excellent communication skills that help streamline our workflow. We can also count on them to follow our timelines and deliver training services at a cautious pace.

What did you find most impressive about them?

NuAge Experts, LLC has indispensable field knowledge, which they further heighten with their great communication and training skills.

Are there any areas they could improve?

They’re really good at what they do — there’s nothing I’ll have them improve at this point.

Do you have any advice for potential customers?

Trust NuAge Experts, LLC to deliver your exact needs, especially in the realm of Salesforce.

RATINGS

5.0

NuAge Experts, LLC

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