Custom Software Development for HR Co
- Custom Software Development Recruiting Staffing
- Confidential
- May - Nov. 2021
4.5
- Quality
- 4.5
- Schedule
- 4.0
- Cost
- 5.0
- Willing to Refer
- 4.5
"NSDBytes' ability to integrate a complex suite of features into a cohesive, high-performing platform was impressive."
Aug 28, 2024
Founder, HR Co
Anonymous
- Human Resources
- Sydney, Australia
- 11-50 Employees
- Online Review
- Verified
NSDBytes built a custom SaaS platform to manage end-to-end recruitment operations for an HR company. The team also built a corporate website with a job board and a job seeker portal and integrated a CRM system.
NSDBytes' work increased the platform's user adoption by 50% within six months and improved recruitment efficiency by 35% in time to hire. The team delivered milestones on time and communicated well. The team's ability to provide a scalable, feature-rich recruitment management system stood out.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Founder of a HR company
Describe what your company does in a single sentence.
Our company is an Australia-based recruitment company specializing in connecting businesses with top talent across various industries.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire NSDBytes to accomplish?
- Develop a fully functional recruitment management platform (SaaS).
- Incorporate a customer relationship management (CRM) system to manage client interactions and recruitment activities.
- Create a corporate website with a job board and job seeker portal.
- Implement features like job posting, screening questionnaires, and applicant tracking system (ATS).
- Integrate customizable recruitment pipelines to streamline the hiring process.
- Enable integration with third-party job boards for seamless job distribution.
- Build a global network of recruitment consultants for recruitment outsourcing services.
- Provide additional services such as video interviewing, reference checking, and candidate assessments.
SOLUTION
How did you find NSDBytes?
Online Search
Why did you select NSDBytes over others?
- High ratings
- Pricing fit our budget
- Great culture fit
- Good value for cost
How many teammates from NSDBytes were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
- Recruitment Management System (SaaS) Development:
- Objective: Build a custom SaaS platform to manage end-to-end recruitment operations for our company and its clients.
- Key Deliverables:
- Job Posting Module: Companies can post jobs, distribute them to multiple job boards, and manage all applications via an integrated ATS.
- Customizable Recruitment Pipelines: Create customizable recruitment workflows with multiple stages for candidate assessment and selection.
- Applicant Tracking System (ATS): Collect and manage all candidate data, including resume parsing, scoring, and ranking.
- Role and Permission Management: Manage user roles, ensuring varying levels of access for recruiters, clients, and administrators.
- Corporate Website and Job Board:
- Objective: Develop a corporate website as a branding tool and an operational hub for recruitment activities.
- Key Deliverables:
- Website Design & Development: A modern, mobile-friendly website showcasing our company’s services and job openings.
- Job Board: Fully integrated job board with ATS integration, allowing candidates to search and apply for jobs.
- Job Seeker Portal: Self-service portal for candidates to manage profiles, view application statuses, and save job searches.
- Integration with Third-Party Job Boards:
- Objective: Ensure seamless distribution of job posts and collection of applications within our company’s system.
- Key Deliverables:
- API Integration: Direct integrations with platforms like Indeed, Monster, Seek, and more.
- Job Board Multi-Posting: Automated distribution of job posts, centralizing applications across multiple job boards into the ATS.
- Global Network of Recruitment Consultants:
- Objective: Develop a system to manage a global network of freelance recruitment consultants.
- Key Deliverables:
- Consultant Management System: Assign recruitment tasks, calculate commissions, and track consultant performance.
- Freelancer Dashboard: A portal for freelance consultants to manage clients and work within our company’s ecosystem.
- Recruitment Outsourcing Services:
- Objective: Allow employers to engage recruitment consultants directly for job ads, applicant screening, and full vacancy management.
- Key Deliverables:
- MyPosting: Support with job ad writing and promotion strategies.
- My360: Full candidate management services, including video interviews, assessments, and shortlisting.
- MySearch: Executive-level headhunting services, including candidate searches and offer management.
- Recruitment Add-Ons:
- Objective: Provide supplementary recruitment services within the platform.
- Key Deliverables:
- Video Interviewing: Integrated video services for candidates to record responses for review.
- Reference Checking: Automated/manual candidate reference checks.
- Candidate Assessments: Provide skill tests or personality evaluations to aid in hiring decisions.
- Customer Relationship Management (CRM) Module:
- Objective: Effectively manage client interactions and recruitment activities through a centralized CRM system.
- Key Deliverables:
- Lead & Client Management: Track recruitment activity and client interactions.
- Sales & Consultant Management: Manage recruitment consultants, sales activities, and client onboarding.
- Analytics and Reporting:
- Objective: Deliver detailed insights into recruitment performance and system usage.
- Key Deliverables:
- Reports & Analytics: Dashboards and reporting tools for both our company's management and clients to analyze recruitment activities and job performance.
- Mobile-Friendly Platform:
- Objective: Ensure both the recruitment platform and website are accessible on mobile devices.
- Key Deliverables:
- Mobile-Friendly Website & Job Board: Optimized experience for mobile devices.
- iOS & Android Apps: Future development of mobile apps for job seekers and recruitment activities.
- Security and Compliance:
- Objective: Protect user data and ensure compliance with security standards.
- Key Deliverables:
- Data Protection: Implement strong security measures for candidate and client data.
- Compliance: Ensure adherence to regional and industry-specific data protection laws, including GDPR.
- Summary of Key Deliverables:
- Recruitment Management System (SaaS): A platform to manage job postings, candidate tracking, and recruitment pipelines.
- Corporate Website & Job Board: Web platform for branding, job posting, and recruitment management.
- Third-Party Integration: Automated job distribution across multiple platforms.
- Global Consultant Network Management: Tools to manage and compensate freelance consultants.
- Recruitment Outsourcing Services: MyPosting, My360, and MySearch for companies needing recruitment help.
- Recruitment Add-Ons: Video interviewing, reference checks, and candidate assessments.
- CRM Module: Manage client interactions and recruitment activities.
- Mobile Accessibility: Mobile-friendly website and future mobile apps for job seekers.
- Reports & Analytics: Insights into recruitment activities and system performance.
- Security & Compliance: Data protection and legal compliance.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The collaboration between our company and NSDBytes yielded several measurable outcomes that demonstrate the success of the project, aligning with the defined goals and exceeding expectations in terms of functionality, user engagement, and operational efficiency. Here are the key performance indicators and outcomes:
- Increased User Adoption
- Outcome: The user base for our company's platform grew by 50% within the first six months of launch, demonstrating strong market acceptance and interest, especially among small and medium-sized businesses looking for cost-effective recruitment solutions.
- Significance: This growth reflects the platform’s user-friendly design and effectiveness in attracting clients through its free job posting model, eliminating entry barriers and encouraging widespread adoption.
- Improved Recruitment Efficiency
- Outcome: Companies using the platform reported a 35% reduction in time-to-hire due to the streamlined recruitment processes provided by the custom Applicant Tracking System (ATS) and automated workflows.
- Significance: The ATS and customizable recruitment pipelines allowed clients to handle large volumes of applications with greater speed and accuracy, significantly improving the efficiency of their recruitment campaigns.
- Enhanced Job Posting Reach
- Outcome: Through integration with multiple third-party job boards, the platform enabled clients to post jobs across 10+ external job boards simultaneously, increasing visibility and application volume by 40%.
- Significance: The platform’s ability to automate multi-posting and centralize applications directly within the ATS resulted in higher-quality candidates and an overall improved hiring process for our company’s clients.
- Global Consultant Network Expansion
- Outcome: The global recruitment consultant network expanded to over 100 freelance consultants within the first year of operation, generating an additional revenue stream from commissions and recruitment service fees.
- Significance: This demonstrated our company's ability to scale rapidly, leveraging its platform to attract a global consultant base, thereby increasing operational capacity and service offerings without the overhead of full-time hires.
- Revenue Growth from Add-On Services
- Outcome: Revenue from recruitment add-ons such as video interviewing, reference checking, and candidate assessments increased by 25%, driven by the platform’s seamless integration of these services.
- Significance: This growth highlights the added value provided by these supplementary services, which enhanced the overall recruitment process for users and created additional revenue channels for our company.
- Client Satisfaction and Retention
- Outcome: The platform achieved a 90% client satisfaction rate based on post-implementation surveys, with 85% client retention after the first year of service.
- Significance: The high satisfaction and retention rates demonstrate that our company’s platform, developed by NSDBytes, met the clients’ expectations for recruitment efficiency, user experience, and service quality, fostering long-term relationships and ongoing engagement.
- Operational Efficiency for our company
- Outcome: Our company’s internal operations became 40% more efficient, with automated CRM systems, consultant management tools, and seamless multi-platform integrations reducing the need for manual intervention in client management and job posting.
- Significance: The increased operational efficiency allowed our company to scale its business without a proportional increase in administrative overhead, optimizing performance while reducing costs.
- Enhanced Reporting and Analytics Capabilities
- Outcome: Clients experienced a 20% improvement in recruitment decision-making through the platform’s advanced reporting and analytics tools, which provided insights into applicant tracking, candidate scoring, and recruitment performance.
- Significance: The real-time data and analytics enabled clients to make more informed hiring decisions, increasing their success rate in identifying top talent while improving their return on investment in recruitment activities.
- Conclusion: The measurable outcomes of this project underscore its success and impact. From significant user growth and operational efficiency improvements to enhanced revenue streams and client satisfaction, our company's platform has transformed the recruitment experience for both clients and consultants, demonstrating clear progress toward becoming a leading recruitment solution in the industry.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
- Project Management Evaluation:
- Timeliness of Deliveries:
- On-Time Delivery: The project's components were delivered according to the agreed timelines. Key deliverables such as the Recruitment Management System (SaaS), corporate website, and job board were completed within the set deadlines.
- Milestones Tracking: Regular milestone reviews ensured that each phase of the project was on track, with adjustments made as necessary to address any delays or challenges.
- Responsiveness to Needs:
- Proactive Communication: our company demonstrated proactive communication throughout the project. They frequently updated NSDBytes on progress, potential issues, and solutions, ensuring transparency and timely information.
- Adaptability: The team showed flexibility in responding to changes or additional requirements. When NSDBytes requested modifications or new features, our company addressed these promptly, often adjusting their approach to accommodate evolving needs.
- Support and Collaboration: our company's project management included a strong support system for addressing queries and concerns. Regular check-ins and collaborative sessions ensured that
- Project Management Approach:
- Structured Planning: A detailed project plan was followed, outlining specific deliverables, deadlines, and responsibilities. This structured approach facilitated efficient progress tracking and coordination.
- Risk Management: NSDBytes identified potential risks early and implemented strategies to mitigate them, minimizing disruptions and maintaining project momentum.
- Quality Assurance: Rigorous testing and quality assurance processes were employed to ensure that all deliverables met the required standards and functioned as intended.
- Timeliness of Deliveries:
Overall, NSDBytes project management was characterized by timely delivery, effective communication, and a responsive approach to our company's needs. Their ability to manage the project efficiently and adapt to changes contributed to the successful completion of the engagement.
What was your primary form of communication with NSDBytes?
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
NSDBytes' ability to integrate a complex suite of features into a cohesive, high-performing platform was impressive. Here are a few standout elements that demonstrate their exceptional handling of the project:
- Comprehensive Solution Design: NSDBytes delivered a fully functional recruitment management platform (SaaS) that encompassed a wide range of features, including job posting, applicant tracking, customizable pipelines, and third-party job board integrations. This holistic approach ensured that all aspects of recruitment management were addressed efficiently.
- Effective Integration: The platform’s integration with multiple third-party job boards, enabling simultaneous job postings and centralized application management, showcased NSDBytes' technical expertise. This integration significantly increased job visibility and application volume, which was a crucial requirement for our company.
- Global Scalability: NSDBytes developed a global network management system for freelance recruitment consultants, which expanded rapidly and successfully. This demonstrated their ability to create scalable solutions that could handle growth and increase operational capacity.
- Enhanced User Experience: The user-friendly design of both the corporate website and the recruitment platform, including features like a job seeker portal and mobile accessibility, highlighted NSDBytes' focus on providing a seamless and engaging user experience.
- Advanced Reporting and Analytics: The advanced reporting and analytics capabilities provided by NSDBytes enabled our company’s clients to make data-driven decisions. This feature added significant value to the platform, improving client satisfaction and decision-making efficiency.
- Revenue Generation from Add-Ons: NSDBytes' ability to integrate and monetize additional services, such as video interviewing and candidate assessments, demonstrated their strategic thinking and understanding of client needs, leading to increased revenue streams.
- Operational Efficiency: The platform's contribution to a 40% increase in our company’s internal operational efficiency through automated systems and streamlined processes showcased NSDBytes' effectiveness in enhancing operational performance and reducing administrative overhead.
Overall, NSDBytes’ ability to deliver a robust, scalable, and feature-rich recruitment management system, combined with their focus on user experience and operational efficiency, set a high standard for handling complex software development projects.
Their ability to deliver a comprehensive and feature-rich recruitment management platform, effectively integrate with third-party job boards, expand a global consultant network, and enhance operational efficiency demonstrates their strong technical expertise and commitment to client satisfaction.
Are there any areas for improvement or something NSDBytes could have done differently?
- User Feedback: Implementing a structured feedback loop earlier could refine features and user experience.
- Emerging Technologies: Integrating emerging technologies like AI or blockchain could enhance functionality and differentiation.
RATINGS
4.5
-
Quality
4.5Service & Deliverables
-
Schedule
4.0On time / deadlines
-
Cost
5.0Value / within estimates
-
Willing to Refer
4.5NPS
"Based on the project’s success and the positive outcomes achieved, I would highly recommend NSDBytes.
