NOVVUM

BACKGROUND

Please describe your company and your position there.

I lead product marketing at a Series C Fintech start-up.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire NOVVUM, and what were your goals?

We were introduced to Novvum by a vendor that we were considering working with. Our goal was to rebuild our website using our current tech stack and in house designs but we needed to be sure the site was integrated with the vendor that we wanted to use to serve as a visual editor overlay that we could use once the new site was live. Our primary goal was to be able to deliver the new website as quickly as possible so we were looking for a web developer who could iterate with us as things moved along.

SOLUTION

How did you select this vendor and what were the deciding factors?

The vendor we were working with introduced us to 3 web developers - Novvum being one of them. What set Novvum apart was the extra time that they took to walk us through the process, educate us on our current tech stack and the strengths of continuing to use it, and overall impression that they left with us during initial meetings of being empathetic to our situation and willing to accommodate our needs throughout the process.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Develop a new website using in house designs using our current tech stack (Gatsby/Contentful) and integrating with a vendor provided visual editor overlay (Stackbit) Scope was approximately 6 weeks of work.

How many people from the vendor's team worked with you, and what were their positions?

We had two assigned developers who were hands on throughout the entire process We had a senior developer/partner decked against some of the key deliverables that required additional coding We had a dedicated account manager to help run the project and keep us on track.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Novvum did an incredible job of meeting aggressive deadlines. They were able to bring Figma designs to life with very little deviation which is incredible. Everyone is thrilled with how the site came out and that is a testament to how the developers were able to code so closely to the designs.

Describe their project management style, including communication tools and timeliness.

We could not have asked for better partners for this unusual project. We had so little understanding going into this of the tech stack we were using and Novvum was with us every step of the way explaining how things work. Going above and beyond what would be expected of a dev agency. They were responsive and we never had to wait more than a few minutes to hear from someone when we had a question or when something was not working.

What did you find most impressive or unique about this company?

Novvum felt like an extension of our marketing team which is rare to find with an agency. It felt like they were with us every step of the way and were as invested in the outcomes of the project as we were. I have worked with many agencies and that is exactly the partnership I look for but they are hard to find. Really rare and I'm so thankful that we found Novvum.

Are there any areas for improvement or something they could have done differently?

Novvum bring such a unique approach to their projects which I love. It's hard to think where things could have gone better on their end. I think we could have done more on our end to make their lives easier. To that extent maybe something they could have done MORE of is ask questions when they felt like we were missing something or not doing something a certain way. More often than not it was simply that we didn't know what we were doing. Novvum was already going above and beyond in helping us on that front so hard to ask more more but I think it's just advice that when you work with people who don't know exactly what they are doing and something seems odd- don't assume that it's deliberate - just confirm if you can with the client that they are making a decision or taking action consciously vs. unknowingly ; )