What evidence can you share that demonstrates the impact of the engagement?
They went above and beyond for our business. One of their key strengths is that they’re extremely user-centric, so they came up with brilliantly unique ideas. Their processes are exceptionally strong, especially how they can discern the heart of a problem and develop solutions to address it.
In terms of the deliverables, we were measuring their outputs on a biweekly basis (in correspondence to their sprint cadence). We also ensured the quality of their work through regular iterations, which were tested with colleagues and users. That’s how we gathered feedback.
They truly positioned themselves as an invaluable strategic partner who’s genuinely driven by their values. They’re involved in our project at all levels of their organization, up to the CEO. Their friendliness and commitment really blew me away. I certainly wouldn’t hesitate to work with them again.
How did Novoda perform from a project management standpoint?
They were excellent. They assigned us a project coordinator who functioned as the team lead, and he was fantastically organized. The developers were similarly effectively structured, and the team scrum master was equally efficient. The scrum master ensured efficient communication lines and tracked all tasks.
What did you find most impressive about them?
While we expected that working with a remote team to be challenging, they championed that way of working and established the efficiency of working from far away. I don’t think we’ve ever achieved anything close to that level of project success.
Are there any areas they could improve?
While I think they excelled at working remotely, I know that their team was called in to physically work with our other offices. While they were typically very responsive, I suspect that the company wanted them to increase in-house work.
Do you have any advice for potential customers?
Stick to their guns. They employ design thinking very effectively and independently, and I believe our business hindered their progress. My advice would be to let them do their thing—embrace them, and give them the freedom within your business to operate. You can trust that they’re doing the right thing.