What evidence can you share that demonstrates the impact of the engagement?
I ask all my new clients where they've heard of me, and I would say that 90% of my new clients found me after searching on Google. We're based in Brighton on the south coast of the UK, and if someone searches 'tree surgery Brighton' or 'tree surgeons Brighton', which are two of my main search terms, I would come up on Google and that's how they found me.
This was a result of Novi.Digital SEO approach. We don't closely follow the other analytics they send us. To be honest, I do get a lot of analytics through email, and I don't have the time to go through them.
All that I know is that I'm running my own business, I answer all the calls, and the majority of my work comes from a Google search. Novi.Digital is heavily involved in that, which is why I continue to use them.
How did Novi.Digital perform from a project management standpoint?
They've always appointed a project manager for me. There's always one point of contact who I can email if I have any questions, or if I have any improvements to the website or pitches to upload. They're always available via phone or email. Overall, the communication has been good, and they always get back to me within an hour of being contacted.
What did you find most impressive about them?
They have a good personal touch. I haven't worked with any other SEO companies because I've been with them since SEO first came out.
I liked Novi.Digital's personal approach. You got a name, a number, and an email to contact. It's the same person every time. Aaron has talked to all the people that deal with me; they've talked them through my company. They know what I'm about and understand what my company does.
Are there any areas they could improve?
They subcontracted out the content writing to a content writing company, who I don't think I would want to use for my website. The content sounds a bit cheesy and unprofessional. However, I've brought this to their attention, so I don't think they would use them for my website again.