Nearshore Software Development Company

Novacomp is an Information Technology (IT) services company.

Founded in Costa Rica in 1997, the company offers diverse Nearshore Outsourcing services, including software analysis, design, development, testing, implementation and maintenance services on multiple platforms and with diverse methodologies.

Technological and strategic alliances, both national and international, have also added to the company’s growth and market expansion in recent years. Currently certified in ISO 9001:2015 standard; ITSQB Global Partner, Microsoft Gold Partner and Oracle Gold Partner.

Novacomp currently employs over 400 professionals in Costa Rica (Headquarters / Delivery Center), Chile, Guatemala, Panama and the U.S. (Seattle, WA). 

 
$10,000+
 
$25 - $49 / hr
 
250 - 999
 Founded
1997
Show all +
Curridabat, Costa Rica
headquarters
other locations

Portfolio

Key clients: 

Intel, Pan-American Life Insurance Group, DHL, Dole, Del Monte Fresh Produce, Scotiabank, BAC Credomatic, Davivienda, ITAU, etc.

Reviews

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Staff Augmentation for Health Firm

"The vendor is very flexible, and will work out problems we encountered quickly."

Quality: 
4.0
Schedule: 
4.5
Cost: 
3.5
Willing to refer: 
4.0
The Project
 
$200,000 to $999,999
 
Mar. 2017 - Ongoing
Project summary: 

Novacomp provided staff augmentation for the IBMi platform of a health firm. In order to enhance the platform for the Caribbean and Latin American Market, they provided bilingual enhancements to the platform.

The Reviewer
 
1,001-5,000 Employees
 
New Orleans, Louisiana
IT Director, International Health Firm
 
Verified
The Review
Feedback summary: 

Novacomp's team successfully migrated all business to the new corporate system, reducing the firm's complexity. Their bilingual status was a major help, as was their team's professionalism, responsiveness, and flexibility.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am an IT Director in the international department and we offer personal protection products to our customers. Our company has close to 2,000 employees and we focus on good customer service.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Novacomp?

NovaComp was selected to provide staff augmentation for the IBMi platform, providing enhancements a new features for our Health platform.

What were your goals for this project?

The goal is to enhance the system for the Caribbean market, and to meet the regulatory needs for the Latin American and Caribbean region.

SOLUTION

How did you select this vendor?

NovaComp was well recommended, and was able to provide the essential bi-lingual resources, who had experience with the IBMi platform quickly that we required. Also, their nearshore presence was desirable. The cost was a factor, and the company was flexible with the type of contract we needed.

Describe the project in detail.

The vendor assigned a very professional rep to our account, and the team was formed. Because the staff was experienced in the platform, the on-boarding did not take long. The staff worked with our analyst and lead developers to understand our standards, and work on requirements for the new territory. 

Involving customer output, and modification to the Health system were made to be able to process the business. The 2nd phase of the project involved enhancement to meet new regulations throughout the territories.

What was the team composition?

A lead developer and a team of analyst worked with the vendor staff reviewing the requirements, and understanding the design of the system.

The complexity of the region posed some challenges, but the vendor developers put the extra effort to meet the deadlines. For the 2nd phase of the project, the team used the agile scrum method to address new user stories.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

At the end of the first phase, all the business was able to be migrated to the corporate system, and we were able to decommission the old system. In doing so, our company was able to reduce complexity.

How effective was the workflow between your team and theirs?

The fact that the vendor staff was bi-lingual, it made it possible to interact not only with our developers and analyst better, but they could read the requirements in the native language and ask pertinent questions.

What did you find most impressive about this company?

The vendor is very flexible, and will work out problems we encountered quickly. Their management of hours and billing detail is excellent. They worked with us to help with a strict security and procedural processes we required.

Are there any areas for improvement?

Vendor can work on setting a internal program to periodically meet with staff and support them with their professional growth.

4.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 3.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Application Enhancements for Software Project

"Their good technical skills as well as a great disposition impress."

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2020 - Ongoing
Project summary: 

A software product manager hired Novacomp to add features to its application, allowing it to onboard new clients and countries.

The Reviewer
 
1,001-5,000 Employees
 
San Jose, Costa Rica
Software Product Owner, DHL
 
Verified
The Review
Feedback summary: 

The project is on track so far, as their team successfully integrated into the project. The team at Novacamp has great technical skills and an excellent disposition.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the software product manager of an application used to manage inventories for external clients

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Novacomp?

The application is been improved due to its expansion across Latin America

What were your goals for this project?

Add a large number of new features that would allow us to on-board new clients and new countries

SOLUTION

How did you select this vendor?

This vendor has provided services to our companies for several years, showing good results.

Describe the project in detail.

The resources we brought in from Novacomp have been carefully evaluated because this project is very important for the business.

What was the team composition?

We started with 2 resources and as we moved on we added more, we currently have 4.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project is on track so far

How effective was the workflow between your team and theirs?

We have integrated both, our internal team with theirs very easily through the use of the Scrum methodology

What did you find most impressive about this company?

Resources with good technical skills as well as a great disposition.

Are there any areas for improvement?

There is always ways to improve, but so far nothing very important to highlight

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Engineering Support for Multinational Company

"Good communication with the company."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2018 - Ongoing
Project summary: 

Novacomp provided engineering support. 

The Reviewer
 
5,001-10,000 Employees
 
San Jose, Costa Rica
Operations Manager, Multinational Company
 
Verified
The Review
Feedback summary: 

Novacomp maintained services. Communication and responsiveness were good. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

IT department in a multinational company , Operations Manager

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Novacomp?

Support for AS400 tasks due to personnel shortage

What were your goals for this project?

Provide the required skills to support day to day operations

SOLUTION

How did you select this vendor?

Market review with known companies in the area

Describe the project in detail.

It is required to provide skilled personnel to support our AS400 team due to an expected leave of key personnel. The requisite was to be fulfilled within days

What was the team composition?

AS400 Engineers with configuration background on the AS400 hardware

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The services are being maintained with the assistance of Novacomp personnel by 2 years now within our SLA commitment

How effective was the workflow between your team and theirs?

Good communication with the company and their related employees

What did you find most impressive about this company?

The ability to respond quickly to our needs

Are there any areas for improvement?

None the should be exclusive to them

4.5
Overall Score Reliable and customer oriented
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Responses are adeqaute
  • 4.0 Cost
    Value / within estimates
    Competitive within our market
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    We can trust their support