This review was updated on May 30th, 2018, by the client. The original star ratings were: Overall - 5, Quality - 5, Schedule - 4, Cost - 4, NPS - 5. New content is below:
What was the scope of their involvement?
At this point, we’ve finished our project and contract.
What is the team dynamic?
At first, we were pleased with them, but their staff turnover rate seemed extremely high. Our developer and project manager were both replaced with new hires who didn’t have the same context or knowledge about our project. When these staff changes happened, it became much more difficult to work with them.
How much have you invested with them?
We spent a total of $86,000 on this engagement. They billed us $18,000 more than we expected. Two external web developers agreed with our assessment based on the website’s quality and functionality compared to the price.
What is the status of this engagement?
We’ve worked together for eight and a half months and have completed our contract.
RESULTS & FEEDBACK
Describe the impact this engagement has had on your business.
The owner, Adam (Founder and CEO, Noticed), is a very good salesman, but I felt like the company as a whole didn’t deliver on their promises. Based on that takeaway, I had a negative experience overall.
How did they perform from a project management standpoint?
I didn’t feel like the project manager they assigned fully understood our project. They left the company before our build was completed.
What did you find most impressive about this company?
The most impressive thing is their owner’s marketing abilities. Unfortunately, the staff members assigned to my project didn’t stay at the company long enough to deliver what I discussed with him.
In what specific areas can they improve?
I suggest they focus on retaining their employees and quality of work. I felt like they overbilled me and yelled at me on a phone call, and that they compromised on my project. They should deliver the quality that I expected based on what they described.
What advice do you have for clients with similar needs to yours?
I suggest using a different vendor. I felt like they overbilled me for a website that seems poorly constructed.