What evidence can you share that demonstrates the impact of the engagement?
Our website was nominated for a Webby Award. Our web traffic is up and our events are selling well.
How did Noise 13 perform from a project management standpoint?
In terms of budget, they’re probably the best agency we’ve worked with. Their billing is really transparent. They estimate based on the number of hours, so it’s clear whether they’re tracking over or under.
As a nonprofit, we’re sensitive to prices. They did creative from scratch for our 2017 events. In 2018, they said they could deliver everything new, but could also just change the photo and the date for a more realistic cost. They’re cool about working with our limited budget.
For communication, if we’re in the middle of a project, we use Mavenlink. Otherwise, we use email. We talk to them at each project kickoff, but don’t speak on the phone often. When we built the website, we talked on the phone quite often so they could present page designs. Now the work is far less complicated.
What did you find most impressive about them?
They’re flexible, which is what someone told me when I called for references. Their billing is straightforward. They’re easy to work with, with no drama and no attitude. It’s pretty pleasant.
Are there any areas they could improve?
We’ve been assigned several account managers per project, which has been fine, just lacking in consistency. That said, it is a small team, so everyone seems to be in the loop on our account.
Do you have any advice for potential customers?
Be clear about who’s working on your business. If it’s project-based like ours, find out if you’ll have the same person working on everything or if it will depend on who has time. That would have been helpful for me to know going in. It’s worked out fine and hasn’t been a problem because they have a small team, but it would have been nice to know who my go-to people were.