What evidence can you share that demonstrates the impact of the engagement?
They did a phenomenal job on the package design, which was a much more complicated process than I’d realized. Customers like how the product is presented. Their quality assurance team made sure the materials were suitable for our build and proactively solved problems that I couldn’t address because I was on the other side of the world. When we discovered a problem after production had started, they even retrofit a solution for future builds.
How did NOA Labs perform from a project management standpoint?
For the first three months, the project manager and I spoke daily to work through the prototypes and pilot runs. They communicate well, and the project manager is extremely organized and professional. They provided an accurate cost estimate and stuck to our schedule, pulling in extra help to meet our deadlines before their holiday break. On numerous occasions, they went above and beyond to meet my needs.
What did you find most impressive about them?
They were willing to engage with a smaller player, like me, and were flexible about the scope of work. Communication can often be a problem for overseas partners, but they were proficient and detailed. Their team is competent and able to accomplish any tasks assigned to them.
Are there any areas they could improve?
It’s possible to find a less expensive supplier, but it’ll be hard to find one that offers the same value and is willing to work with smaller companies.
Do you have any advice for future clients of theirs?
Have a well-defined scope and collaborate with their team to flesh out the project at the beginning of the partnership.