NMG Technologies

Can you share any information that demonstrates the impact that this project has had on your business?

NMG Technologies delivered the PHP transition ahead of schedule and in a seamless manner. As an agency, this was fantastic for us, since it makes us look great for the end client. Our client was impressed by the quality of work that was delivered and by the speed of the delivery.

There is no doubt in my mind that it has boosted confidence in our client's mind in our own ability to deliver. As a result, I would expect us to win more work from this client, both in the near future and overall a period of time. This particular project could not have been completed in-house, due to the level of complexity faced.

By reaching out to NMG Technologies, we were able to expand our own service offering. NMG Technologies undoubtedly exceeded our own expectations and the project delivery has also exceeded the expectations of our client.

How was project management arranged and how effective was it?

With access to a dedicated Zoho portal, we were able to keep updated on progress. We also received regular communication via email and Skype. The project was co-ordinated via a main point of contact and we found that they were, at all times, both responsive and effective. The project was clearly well managed, allowing them to meet and exceed the project objectives.

What did you find most impressive about this company?

I think that what separates NMG Technologies from other companies is that they combine expertise with the ability to communicate. We felt that we were in the loop every step of the way and we also knew that we were in safe hands. That's so important for us, when working with a supplier.

Are there any areas for improvement?

I can honestly say that I can't think of anything that they could have done better.

Can you share any information that demonstrates the impact that this project has had on your business?

This project has allowed us to bring our ideas to reality. Not only has it been a great learning experience for us, but it has brought us closer to our goal of connecting the world in a new and unique way. As the app continues in its development, the technology allows us to use high quality features to connect with others.

How was project management arranged and how effective was it?

The project managers were very attentive and responsive to inquiries. They wanted to make sure things were progressing smoothly and that we were happy. They showed an obvious passion for the project and continue to show the same passion. I have been very pleased with project management.

What did you find most impressive about this company?

NMG Technologies puts a very high level of effort into their work and is very attentive. The team was available and really went out of their way to make sure we were happy. Their passion for the project really showed as they would bend their schedule to match with ours. Their above and beyond effort is incredibly appreciated and has made the project very enjoyable to work on.

Are there any areas for improvement?

The team has been nothing but amazing. There is often a trade off between development time and quality. Thankfully the team and I both share the same preference of quality. I am very happy working with them and look forward to continuing my work with them.

Can you share any outcomes from the project that demonstrate progress or success?

The site looked good, and its branding was strong.

How effective was the workflow between your team and theirs?

Their communication was poor and they didn't understand my needs. For example, at one point I found a glitch. When I added a constituent to the pageant, their profile didn't appear on the event page. NMG Technologies said that automatically populating the content of one profile into another was outside the scope. 

To me, the scope indicated that new constituents would appear on both their own profile and on the event profile. I knew that most of my fans wouldn't take the time to fill out both profiles, especially if their pageant had thousands of participants, and that the directory would look incomplete. They repeatedly stated that this concern was outside the scope, that the solution had already been developed, and that building a feature that automatically curated data would take additional hours. 

After I approved those hours, their CEO wanted to change the method of payment to wire transfer. I said it was more convenient for me to send a check, but they said they needed the payment urgently because of a holiday. I couldn't justify spending extra time and money when I could pay by check instead. Eventually, they added a charge to process the check. The proposal said their check processing fee was $15, but they said the amount had increased. Eventually they just sent an invoice that included the original fee. 

What did you find most impressive about this company?

I was most impressed by their sales pitch.

Are there any areas for improvement?

They should improve their communication, eliminate surprise costs, and never pressure clients to pay using a different method because money is tight. That's not professional. NMG Technologies would work for companies that need a simple website or traditional e-commerce store, but they don't have the structure to execute complex sites that require a lot of planning and collaboration.