NMG Technologies

Introduce your business and what you do there.

I’m the Founder & CEO of a small web design firm called WAS Services. We build medium to large projects for businesses that are looking to work on everything from WordPress websites to full-blown applications.

What challenge were you trying to address with NMG Technologies?

We wanted to build a WordPress website, but we also wanted to build an application layer on top of it to allow us to interact with an API that would give us back quotes on telecom services. 

What was the scope of their involvement?

They helped us build a web-based application that would sit on top of a WordPress site. Most of the work involved PHP and JavaScript. They’ve built it so users could interact with the form in a way that was very fluid. 

What is the team composition?

I work with a project manager and a developer from NMG Technologies. 

How did you come to work with NMG Technologies?

I came across them because I’m part of a networking group. From there, I interviewed their team and felt pretty comfortable with what they’d be able to do. We gave them an initial test budget so they could show what they could do, and they did a great job so we continued. 

How much have you invested with them?

We’ve spent between $4,000–$6,000. We’ve been building on this over time since in terms of size and the amount it’s been like a side project for me. 

What is the status of this engagement?

We’ve been working together since July 2019. 

What evidence can you share that demonstrates the impact of the engagement? 

The way I measure their success is how quickly they’re able to respond and help us. They make sure everything they do is within scope and don’t charge more than they should. Everything has been fantastic.

How did NMG Technologies perform from a project management standpoint?

We mainly communicate via Skype. We have ad hoc meetings. They are able to quickly respond to our needs and help us when we ask for it. 

What did you find most impressive about them?

Their ability to handle strange asks is most impressive. They’re able to track everything we need to see, even if it’s quite difficult. 

Are there any areas they could improve?

Most of the time, it’s been a miscommunication on my part or something of that nature. Based on the fact that they’re in India and I’m in the US, sometimes it’s hard to know when they’re out of the office, but that’s natural. In terms of truly improving their processes, I don’t think there is much they could do. 

Do you have any advice for potential customers?

Make sure you have a really solid wireframe before you go and build anything. This way, everyone knows what you’re actually building. 

Introduce your business and what you do there.

I’m the founder and president of Fixed Fitness.

What challenge were you trying to address with NMG Technologies?

We were a startup and were trying to address a need in the fitness industry to limit the number of contacts between a technician and a client. 

I hired NMG Technologies to build a mobile app for veteran technicians who could use video, audio, images, and diagrams to troubleshoot with the equipment owner. 

The project started off with trying to make the industry more efficient, and then it evolved into developing a DIY service. It also transformed to include residents.

What was the scope of their involvement?

NMG Technologies designed and developed the mobile app and added functionality that enables the client, manager of the gym, or resident to take out their phone and snap a picture of the problem. The team also added a field where users can write a short description of the problem. 

After submitting the serial number, our technicians receive it and start troubleshooting. They created an iOS and Android app, and they built a WordPress website. Additionally, NMG Technologies did some SEO and marketing work.

What is the team composition?

I work directly with Mohit (CEO) and Rohit (Director), and my lead is Amit (Project Manager). There are probably 15–20 different individuals who work on development. 

How did you come to work with NMG Technologies?

I found them after searching for development companies on Google. 

How much have you invested with them?

We’ve spent north of $100,000 so far. 

What is the status of this engagement?

We began working with NMG Technologies in July 2018, and our engagement is ongoing. The app and website were completed in about four months.

What evidence can you share that demonstrates the impact of the engagement? 

NMG Technologies was a crucial part of figuring out where we wanted to go with our business because it started off as a pipe dream. Their SEO work helped our Google reach. We’ve seen more traffic to our website, and we went from 1,000 views to abut 3,000–4,000. 

Additionally, we’re listed much higher on Google. Our ROI has already happened within 18 months, and our business is good.

How did NMG Technologies perform from a project management standpoint?

The team is very responsive, and their project management is good.

What did you find most impressive about them?

NMG Technologies communicates very well. When they make a mistake they own it, which is great. There have been adverse times, but their true colors have shown, which is the reason I’m still working with them.

Are there any areas they could improve?

No, not that I can think of. Their customer service is great.

Introduce your business and what you do there.

I’m the CEO of Evolution Metals Corp., a company that focuses on metals, mining, refining, and processing.

What challenge were you trying to address with NMG Technologies?

I hired them to build out a custom website. We’re a new business with a tremendous amount of funding behind us, acquiring numerous assets at the moment. We had initially used WordPress to get something out there for our clients.

What was the scope of their involvement?

We put together a business requirement document that NMG Technologies then transformed into a technical document, and ultimately a website. The team used PHP to build it, and they created a periodic table that highlights our minerals in pop-up boxes. 

Additionally, they took our aerial drone footage and incorporated it onto the website so that it auto-plays when users scroll through the pages. They also designed a format for photos that is consistent across all of our advisors and executive management team.

They also created a media and careers section and built the whole system such that we’re able to manage it in-house and update the platform as necessary. We can add articles and videos because they trained us on how to do so. 

What is the team composition?

We interact regularly with three teammates. 

How did you come to work with NMG Technologies?

We found them on Google, and they were the first ones to pop up. I interviewed other companies but decided to go with them. 

How much have you invested with them?

We’ve spent between $15,000–$20,000.

What is the status of this engagement?

We began working with NMG Technologies in April 2020, and they completed the project. We still use them if we need help, and we’re going to work with them on a future project.

What evidence can you share that demonstrates the impact of the engagement? 

They were great and got over every hurdle. The team is organized and friendly. 

How did NMG Technologies perform from a project management standpoint?

When they weren’t able to hit certain specs, the team was very clear and communicative about it. We communicate via phone, Zoho, and Skype. 

Since they’re in India, we synced up with them at 9 a.m. EST every single day for about two and a half weeks. The team is very interactive and works well with us. When we have change requests, they never complain. 

What did you find most impressive about them?

NMG Technologies delivered exactly what we wanted. 

Are there any areas they could improve?

At first, there were too many teammates doing the work, and we didn’t understand who was doing what. Once they clarified that, everything went well.

Do you have any advice for potential customers?

Be very clear with roles and responsibilities on their end right from the beginning. If they had been clear about that from the first day, the project could’ve been completed much quicker.

Please describe your company and your position there.

I am an entrepreneur starting a small scale beauty salon digital service provider. My company 'Beautify' provides salons with app booking capabilities and booking management system.

For what projects/services did your company hire NMG Technologies?

To develop a platform consistent of a mobile app for customers to find beaut salons, make reservations, and pay in advance for the services. The platform also has a website for salon owners and employees to manage salon employees, as well as the bookings made by customers through the mobile app.

What were your goals for this project?

I wanted to bring in a new idea and digital service to the community, and make their experience in booking and visiting beauty salons simpler and easier.

How did you select this vendor?

My team researched online for the top mobile app and digital software developers. It was key that the vendor should have the capability to create a complete platform or system consisting of multiple hardware and software components, not just a standalone mobile app or website.

Describe the project in detail.

The project began by the sharing of thought and ideas with NMG management team, until a final understanding was established. Onwards, multiple meetings took place to discuss specific requirements and expectations, including adding creative design and workflow processes that do not exist in other available apps.

After finishing off the system specifications document, the development phase took place, with weekly meetings reviewing prototypes and making changes in order to align with requirements and expectations.

What was the team composition?

Team was composed of a founder and enterpenuer, responsible in contacting and managing the completed work by the NMG development team. A couple other team members were responsible to perform customers and users interviews to extract as much requirements as possible.

Can you share any outcomes from the project that demonstrate progress or success?

Near the end of the project completion, Beautify team had shared the design and functionality of the platform and app with many beauty salon representatives and investors. There were big signs of interest in using the platform, with many complements about the unique design (UI/UX) of the mobile app.

How effective was the workflow between your team and theirs?

The NMG project manager provided their personal number, in order to be able to contact them anytime anywhere. The development team is also very responsive, both to emails and messages, as well as to requirement changes or requirement adjustements.

What did you find most impressive about this company?

Their impressive capability to create a bespoke mobile app design that does not look like a copy-paste from another mobile app. The development team is very skilled, capable to meet even the most difficult requirements.

Are there any areas for improvement?

The development team need to furthermore improve in communicating when there are unplanned delays or require more time to complete requirements. Meeting set approximate completion dates is very important. Very few times, small details are not done as expected.

Please describe your company and your position there.

I am the Managing Director of a UK-based digital marketing company. We provide a range of services to our own clients, including search engine optimisation (SEO), managed pay per click (PPC) services and web development. For small, straightforward pieces of web development, we generally carry out the work in-house.

For more complex tasks, where we require specialist help, we make use of a relatively small selection of trusted suppliers. Since our reputation is on the line, we are very careful when selecting suppliers. In particular, we focus on assessing the quality of work and the ability to deliver within agreed timescales.

For what projects/services did your company hire NMG Technologies?

We selected NMG Technologies to assist with the migration of a website. The custom-built site was located on a server that was using an out-of-date version of PHP. Since support for the version of PHP had come to an end and we were concerned about the security implications for our client's website, we needed the PHP version on the server to be upgraded, the client's website to be upgraded and for the project to go smoothly.

What were your goals for this project?

The end goal here was for us to be able to present our client with a website that functioned to the expected level and that was secure. It was important to us that the upgraded site should also be provided in a timely manner and that our client shouldn't experience any noticeable period of downtime. In essence, we wanted to ensure that this would be a smooth transition.

How did you select this vendor?

We identified a number of potential vendors online and then conducted a series of interviews, seeking a good match for our requirements. In our discussions with NMG Technologies, we were impressed by their knowledge, expertise and obvious commitment to effective communications. Their pricing was very competitive and they assured us that they would be able to deliver within the required timescales. Importantly for us, it was also evident that their technical team had the ability to deal with a complex, bespoke website.

Describe the project and the services they provided in detail.

They provided a comprehensive range of services, in order to complete the project for us. We were provided with a project manager who performed a very effective organisational and communications role. NMG Technologies assessed the existing website that was in place and then presented us with a clear strategy to achieve the required PHP transition.

They explained key dates at the outset and we were provided with access to their project management portal. We found this to be an invaluable tool and their team kept us updated on project progress throughout. This, in turn, ensured that we were able to update our client and to reassure them that all was in hand.

At various stages in the process, we were given access to assist with testing individual elements. This was important to us because it meant that we were able to measure progress and to check that there were no issues that the client might be concerned about.

I think that what was particularly impressive about the way that NMG Technologies performed was that we were actually able to give them very little documentation at the outset. Fortunately, they had the expertise to be able to assess the requirements, design a strategy and then to implement that strategy. Overall, we were very impressed.

What was the team composition?

NMG Technologies provided us with a dedicated team specific to the project. Our point of contact was their experienced project manager, while the work was undertaken by their technical specialists. Within the team, we were provided with multiple developers, a web designer and QA specialist.

Can you share any information that demonstrates the impact that this project has had on your business?

NMG Technologies delivered the PHP transition ahead of schedule and in a seamless manner. As an agency, this was fantastic for us, since it makes us look great for the end client. Our client was impressed by the quality of work that was delivered and by the speed of the delivery.

There is no doubt in my mind that it has boosted confidence in our client's mind in our own ability to deliver. As a result, I would expect us to win more work from this client, both in the near future and overall a period of time. This particular project could not have been completed in-house, due to the level of complexity faced.

By reaching out to NMG Technologies, we were able to expand our own service offering. NMG Technologies undoubtedly exceeded our own expectations and the project delivery has also exceeded the expectations of our client.

How was project management arranged and how effective was it?

With access to a dedicated Zoho portal, we were able to keep updated on progress. We also received regular communication via email and Skype. The project was co-ordinated via a main point of contact and we found that they were, at all times, both responsive and effective. The project was clearly well managed, allowing them to meet and exceed the project objectives.

What did you find most impressive about this company?

I think that what separates NMG Technologies from other companies is that they combine expertise with the ability to communicate. We felt that we were in the loop every step of the way and we also knew that we were in safe hands. That's so important for us, when working with a supplier.

Are there any areas for improvement?

I can honestly say that I can't think of anything that they could have done better.

Please describe your company and your position there.

I'm the CEO of a pageant resource and directory. 

For what projects/services did your company hire NMG Technologies?

We hired NMG Technologies to build a new website from scratch using custom code.

What were your goals for this project?

Our goal was to create a logical, organized platform that increased the profitability of our company.

How did you select this vendor?

I researched for vendors on Google and stumbled upon their site. I liked their branding, which was a strong selling point for me, and enjoyed their sales pitch.

Describe the project in detail.

They created a database and directory. In addition to these key features, they designed a paid membership into which advertisers could buy at various levels to unlock features. Using the website, pageants can highlight certain contestants and each constituent can manage their own profile.

What was the team composition?

I worked with two or three people.

Can you share any outcomes from the project that demonstrate progress or success?

The site looked good, and its branding was strong.

How effective was the workflow between your team and theirs?

Their communication was poor and they didn't understand my needs. For example, at one point I found a glitch. When I added a constituent to the pageant, their profile didn't appear on the event page. NMG Technologies said that automatically populating the content of one profile into another was outside the scope. 

To me, the scope indicated that new constituents would appear on both their own profile and on the event profile. I knew that most of my fans wouldn't take the time to fill out both profiles, especially if their pageant had thousands of participants, and that the directory would look incomplete. They repeatedly stated that this concern was outside the scope, that the solution had already been developed, and that building a feature that automatically curated data would take additional hours. 

After I approved those hours, their CEO wanted to change the method of payment to wire transfer. I said it was more convenient for me to send a check, but they said they needed the payment urgently because of a holiday. I couldn't justify spending extra time and money when I could pay by check instead. Eventually, they added a charge to process the check. The proposal said their check processing fee was $15, but they said the amount had increased. Eventually they just sent an invoice that included the original fee. 

What did you find most impressive about this company?

I was most impressed by their sales pitch.

Are there any areas for improvement?

They should improve their communication, eliminate surprise costs, and never pressure clients to pay using a different method because money is tight. That's not professional. NMG Technologies would work for companies that need a simple website or traditional e-commerce store, but they don't have the structure to execute complex sites that require a lot of planning and collaboration. 

Introduce your business and what you do there.

I am the CEO of ProtectApp LLC, an IT company that develops custom security solutions.

What challenge were you trying to address with NMG Technologies?

We were hoping to develop a suite of security apps for religious institutions, but we needed more development resources to complete the project.

What was the scope of their involvement?

In addition to building the suite of security apps for Android and iOS, NMG Technologies was responsible for designing the accompanying marketing website and admin panel. Bootstrap and Laravel were used to develop the platforms.

The apps were supposed to use indoor location services via Bluetooth beacons, which could be managed with the admin panel. We also wanted to integrate a few emergency tools that allow users to contact local police departments and track their response times.

What is the team dynamic?

We had one point of contact.

How did you come to work with NMG Technologies?

Our hiring decision was based on their affordable pricing and their positive reviews on Clutch and other websites. Their salesperson’s positive attitude was also very influential.

How much have you invested with them?

We spent $30,000 on the engagement. 

What is the status of this engagement?

The project began in November 2018 but was terminated early in March 2019.

How did the partnership with NMG Technologies evolve?

Our goal was to create a simple, elegant, refined, and intuitive product, but NMG Technologies didn’t meet expectations. Overall, we received an inoperative admin panel, unusable apps, and an incomplete website. The Android app is not able to store login information or connect to Bluetooth beacons. There is a bit more functionality on the iOS app, but there are occasional issues with connectivity. It is also impossible to configure beacons on the admin panel because the IDs are not compatible.

Although we parted ways with NMG Technologies, we’re still resolving issues from the partnership. They wouldn’t give us access to the server without a hefty payout, which put us at a more significant loss. The app was hacked, and our Plivo account was compromised because the app wasn’t secure. The development has been halted due to the security breach.

How was project management handled?

There appeared to be no logic behind their development process. When voicing our concerns with their work, the project manager became extremely confrontational. They told us they would be using Zoho to manage the project, but I could never find what I was looking for on Zoho.  The scope of the FSD only required that I inform them of issues via email, so I switched to that process, which they did not like.

Making requests for edits fell on deaf ears and simple requests were rejected as outside the scope of the FSD.

Is there anything that the vendor did well or that you would consider a strength?

Their work did not match the quality of their sales pitch.

In what specific areas can they improve?

The project manager was effective in meeting deadlines but not very helpful in other areas. All of our questions and concerns were met with opposition, and our requests were vehemently denied.

What advice do you have for clients with similar needs to yours?

I would not recommend working with them.

Introduce your business and what you do there.

I work for a marketing research firm that incentivizes consumers, business owners, insurance producers, financial advisors, and mortgage brokers across the US and Canada to forward all the direct marketing they receive. We scan and convert that data into an optical character recognition (OCR) searchable PTD and upload it into our database. We sell subscription access to our data that allows our clients to see their competition from a direct marketing perspective.

What challenge were you trying to address with NMG Technologies?

We were previously working with a Chicago-based web development vendor, and we outgrew that relationship. We were looking for a vendor who could help maintain our current application, while also helping us grow into the future.

What was the scope of their involvement?

NMG creates all kinds of technical solutions. Initially, NMG was integral in helping us migrate to AWS from a project management perspective. They guided us on how our app was going to fit with AWS.

More recently, their team designed and implemented a mail-copy identification software. It scans and gets rid of duplicate copies of mail and ads we receive to increase operational efficiency. Their developers currently provide ongoing maintenance and help us rebrand our website.

What is the team composition?

We work with four full-time developers, one part-time project manager, one part-time QA, and one full-time system administrator.

How did you come to work with NMG Technologies?

We reached out to ten companies and five returned our calls. NMG was one of those companies and incredibly responsive. From the time that we submitted our request for information, they answered back within the hour. They also quickly understood our requirements.

How much have you invested with them?

We invested $350,000 thus far.

What is the status of this engagement?

We started in August 2016 and the work is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Compared to the vendor we were previously using, NMG’s quality and output have been excellent. Hiring them has been probably one of the best business decisions we've made as a company. Their affordability, availability, expertise, and willingness to go above and beyond have had a tremendous on the optimization of our business services thus far.

How did NMG Technologies perform from a project management standpoint?

During our migration, we were on the phone every single day for seven months. From there, we gradually decreased the amount of communication. We now talk over Skype or the phone once a week or whenever we need them. They have highly talented, responsive, and highly-capable individuals managing our project. English is their second language, but nothing’s ever lost in translation. I've actually visited them in New Delhi, and they were great.

What did you find most impressive about them?

We’re impressed by their willingness to go above and beyond. Whenever unforeseen challenges come up, they work with us over countless weekends to make sure we succeed. They make sure everything is high-quality, done on time, and within our budget. Compared to our previous vendor, they don’t charge us for every little thing and provide great value.

Are there any areas they could improve?

They could add some additional expertise on their staff to become an indispensable vendor. If they had some digital differential analyzers (DDA) or cloud engineers, I wouldn’t have to go to another vendor.

Do you have any advice for potential customers?

Make sure you fully understand your vision and communicate it well. Have the patience to go through the requirements and take it to step by step. Have the flexibility to know that things will not always go according to plan. As long as you have very clearly defined requirements and expectations, you can ensure a successful project.

Introduce your business and what you do there.

Our company provides a freelance marketplace with a focus on creative jobs like mobile and web design. We work with entrepreneurs looking to hire talent and vice versa, offering secure payment functionalities.

I am the founder and Executive Director.

What challenge were you trying to address with NMG Technologies?

We had used other development companies and had a bad experience.

What was the scope of their involvement?

NMG Technologies not only developed the technical aspects of our web-based .NET platform but also consulted us on the business side. We haven't developed mobile versions of it.

We have worked with 6-8 resources from NMG Technologies, including a project manager, designers, and different types of developers.

How did you come to work with NMG Technologies?

I found NMG Technologies on clutch.co, after looking at a number of companies. I chose NMG Technologies because they understood the startup field and what it entails in terms of technology and business strategy. The founders and principals of NMG Technologies are also developers, which is a big advantage for the company.

How much have you invested with NMG Technologies?

The total cost of our project with NMG Technologies was $59,000.

What is the status of this engagement?

We started working with NMG Technologies in January 2016. The platform has been completed after a 6-7-month development time and currently runs in demo mode. We will launch it soon.

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

NMG Technologies produced very good quality, and the results were better than I expected.

How did NMG Technologies perform from a project management standpoint?

NMG Technologies delivered on time and on budget. We used Basecamp for project tracking and InVision for designs.

What did you find most impressive about NMG Technologies?

NMG Technologies is a dedicated and committed company. They were by my side not only on the technical work but also on the business side, providing a point of view on issues of marketing.

Are there any areas NMG Technologies could improve?

No. Everything was better than expected.

What tips or recommendations could you share that might increase the likelihood of success with NMG Technologies?

I advise customers not to hesitate in working with NMG Technologies.

Introduce your business and what you do there.

We are a small software company specialized in Photoshop plug-ins. We also offer image consulting. We sell our software directly through the company website.

I am one of the partners of the company.

What challenge were you trying to address with NMG Technologies?

We inherited an older website from a previous startup in which I was involved. We needed to modernize the page and make it compatible with our brand and products.

What was the scope of their involvement?

NMG Technologies worked based on our previous website. We wanted to modernize the stack and design, so we used newer technologies. Much of the content from our previous page was used, but not the images.

We worked with a designer from NMG Technologies for the first half of the project, defining what we wanted to have done. NMG Technologies also assigned a team leader to our work. It's hard to say how many other people were involved, as I mostly communicated with the designer and project manager.

How did you come to work with NMG Technologies?

I looked at local companies and interviewed some of them. I didn't like the first impressions that I received, so I started looking at a platform for development resources. I found NMG Technologies, had a few meetings with them and found their company to have the best abilities in terms of graphics work.

How much have you invested with NMG Technologies?

The total cost of our project with NMG Technologies was around $12,000, which was in the range initially estimated.

What is the status of this engagement?

We started working with NMG Technologies in May 2015. Our website was launched at the beginning of 2016. We have an internal team that handles maintenance for the site, so we're not using NMG Technologies at the moment. I wouldn't hesitate to contact them in the future.

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I am very pleased with our website's features. Our front page has a before-and-after functionality, showcasing our products. Users can hover over the images and use a slider to switch between the two versions. This isn't a unique functionality in itself, but it stands out compared to competitors' websites. I was very pleased with NMG Technologies' work.

We haven't had any maintenance problems at all. There was never a time when I thought that I was overcharged, even though we worked on an hourly contract with NMG Technologies. I never disputed their work.

How did NMG Technologies perform from a project management standpoint?

I initially collaborated with 2 executives from NMG Technologies, after which we were assigned a designer. Once that work was completed, I worked with their project manager and the team. I was pretty much isolated from the team, which was fine for me. Our manager handled the project very well.

We used Skype for communication and InVision along with Photoshop mockups for prototyping. NMG Technologies designed almost the entire website using InVision, allowing me to approve and comment on the work.

What did you find most impressive about NMG Technologies?

The reason for choosing NMG Technologies was that their designs were more modern. They also had a better grasp of the problem that I described, actually coming back with a proposal that made sense, instead of simply saying that they could take care of it. NMG Technologies' written proposal covered all our bases. Other companies that I looked at were not as professional, and simply gave me generic estimates.

Are there any areas NMG Technologies could improve?

I was overall happy with NMG Technologies. Because we were working remotely, I was overly cautious about how they would perform, but I was pleasantly surprised with NMG Technologies. They were good at isolating their junior resources, so I always dealt with a project manager.

Because NMG Technologies is based in India, our holidays differed from each other. I never knew exactly what their work schedule was. NMG Technologies should make that clearer to customers.