How did the partnership with NMG Technologies evolve?
Our goal was to create a simple, elegant, refined, and intuitive product, but NMG Technologies didn’t meet expectations. Overall, we received an inoperative admin panel, unusable apps, and an incomplete website. The Android app is not able to store login information or connect to Bluetooth beacons. There is a bit more functionality on the iOS app, but there are occasional issues with connectivity. It is also impossible to configure beacons on the admin panel because the IDs are not compatible.
Although we parted ways with NMG Technologies, we’re still resolving issues from the partnership. They wouldn’t give us access to the server without a hefty payout, which put us at a more significant loss. The app was hacked, and our Plivo account was compromised because the app wasn’t secure. The development has been halted due to the security breach.
How was project management handled?
There appeared to be no logic behind their development process. When voicing our concerns with their work, the project manager became extremely confrontational. They told us they would be using Zoho to manage the project, but I could never find what I was looking for on Zoho. The scope of the FSD only required that I inform them of issues via email, so I switched to that process, which they did not like.
Making requests for edits fell on deaf ears and simple requests were rejected as outside the scope of the FSD.
Is there anything that the vendor did well or that you would consider a strength?
Their work did not match the quality of their sales pitch.
In what specific areas can they improve?
The project manager was effective in meeting deadlines but not very helpful in other areas. All of our questions and concerns were met with opposition, and our requests were vehemently denied.
What advice do you have for clients with similar needs to yours?
I would not recommend working with them.