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BIG IDEAS: ONE DIGITAL TEAM

5.0
1 review

NJI Media is an award-winning interactive agency that specializes in design, web development, multimedia production and online communications strategy. We provide our services to some of the most high profile political, corporate and non-profit organizations across the country.

Our team of sharp-minded strategists, visionary designers, technology fanatics and analytics junkies works together to implement seamless solutions to our client’s digital communications challenges.

From initial strategy development to implementation, our clients can always expect to receive the highest level of support from NJI Media. We consider ourselves craftsmen and thrive on choreographing detailed strategy, creating pixel perfect designs and pioneering interactive technologies. In order to do so, we become partners with our clients. We have a proven track record of providing our clients with the best resources to create, implement and maintain captivating campaigns.

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$50,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2007
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Alexandria, VA
headquarters
  • 101 1/2 S. Union Street
    Alexandria, VA 22314
    United States
    202.965.8406

Reviews

5.0
1 review
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Web Dev & Redesign for Steel Company

"They are incredibly patient … and are very good at listening to the voice of the client."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2015 - Apr. 2017
Project summary: 

NJI Media provided a full website modernization, including a complete Drupal build and a redesign of visuals and architecture. They led internal brainstorming and feedback sessions and troubleshot navigation.

The Reviewer
 
10,001+ Employees
 
Pittsburgh, Pennsylvania
Kelley Gannon
Chief Communications Officer, U.S. Steel Corporation
 
Verified
The Review
Feedback summary: 

Site users universally love its aesthetics and ease of use. NJI Media’s superior quality and service come at a highly competitive price. Their project management is independent yet responsive, with perfect deadline adherence. Their innovative creativity and patience mean they excel at modernization.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the Head of Corporate Communications and President of the U.S. Steel Corporation.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with NJI Media?

We wanted a comprehensive redesign of our website, not only in terms of creative concept, but also its actual construction. That meant starting with an old, proprietary site that was difficult to maintain, and hiring specially trained people to bring it into the modern day.

SOLUTION

What was the scope of their involvement?

NJI Media built our Drupal site in its entirety. We had a limited budget, but they built the site to allow us to add everything we wanted in the future while maintaining its essential functionality. For instance, we can now host videos on the site, but we haven’t integrated any yet for business reasons.

As far as designing the site, they came to Pittsburgh and had a day-long brainstorming session with us. They provided fonts, color schemes, and layouts in follow-up sessions. The team garnered one-on-one feedback from each internal group that had content on the website. They listened to what the company had to say on what worked and didn’t work. They also helped us determine the best way of rolling out the site internally.

We have a feature that allows customers to track their own orders, and wanted to make sure it worked well—that users knew to refresh the site to get to the right section. NJI Media provided a solution that resulted in almost no customer questions, complaints, or concerns.

What is the team dynamic?

I wasn’t in charge of their day-to-day process, so I’m not sure how many coders worked on the project. We interfaced with at least 4 people, including a project manager. I also had direct access to the head of NJI Media whenever necessary.

We’ve mostly communicated via phone and email. We’ve occasionally gone to their office, and they came to our location once or twice.

How did you come to work with NJI Media?

A PR firm I’ve worked with in the past recommended them.

What is the status of this engagement?

We started working with NJI Media in April 2015, and it took two years to bring the project to fruition, solely because of my company. The end date was April 2017, but they continue to provide maintenance.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Users have universally said that the new site is much easier to use and that they love its look and feel. They particularly like the shout-out element on the front of the page, a block feature where we can highlight at least three items. For instance, when something new happens in the company or we’re rolling out new products, we announce it there.

The site also looks great on mobile platforms.

How did NJI Media perform from a project management standpoint?

The project delay had nothing to do with their team or their ability to expedite the project. NJI Media was unbelievably patient with us.

What did you find most impressive about them?

They’re highly creative, motivated, and forward-thinking. They’re conscientious of their clients’ dollars and offer cost-effective solutions.

Are there any areas they could improve?

No.

Do you have any advice for future clients of theirs?

For organizations that tend to be slow to adopt new technology or difficult to persuade, NJI Media is the team to use. They are incredibly patient, make difficult concepts easy to understand, and are very good at listening to the voice of the client.

5.0
Overall Score I’ve continued to work with them because of their superior quality and customer service.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    NJI Media met every deadline.
  • 5.0 Cost
    Value / within estimates
    I couldn’t have found another vendor to complete this project for the amount of money I had to spend.
  • 5.0 Quality
    Service & deliverables
    They’re highly responsive, with little direction required.
  • 5.0 NPS
    Willing to refer
    I have recommended them.