Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
Before we were working with them, we were very disappointed with our earlier iOS product, which gave us a rating of 2/5 on the App Store. Once we started working with them and released the new product, the majority of the ratings were 5/5 on the App Store, so the product at least worked without any crashes. For us, that was a big deal because it is a slightly complicated product.
How did Nickelfox perform from a project management standpoint?
Three years back, we were new to building apps. This was our first project. They introduced us to Slack, which was an app they made us download and use. They were very efficient in terms of project management. I think that only on two occasions in our milestones they were late by a day or two, but other than that, almost everything was managed on time. We were very happy.
What did you find most impressive about Nickelfox?
One thing is that when they are not able to deliver, they clearly say no. That’s the one thing we appreciated about them, that instead of saying yes to all our whims and fancies, they were very clear about having every milestone noted. After detailed discussions of exactly what we wanted and how we wanted to go about it, they would commit to the project, which I think was the right way to go about the partnership to avoid any sort of miscommunication of expectations.
Are there any areas Nickelfox could improve?
In our first version, which was created back in 2013, the Android app had a few bugs. The backend and the Android app weren’t totally in sync all the time. That issue took unduly long to get resolved, but once we pointed out what wasn’t working, they resolved it in decent time. Initially, the product given to us had a few bugs, but we were really happy that they fixed them once we brought it to their notice.