What evidence can you share that demonstrates the impact of the engagement?
People have been happy with the app. Through several versions and iterations, it's been really stable and the feedback from delegates indicates that it's a useful tool. That's significant because many delegates are pretty skeptical about the value of an app at the conference.
From our perspective, the alternative to these apps is to print out a book. Those are often out of date due to program changes anyway. The app is dynamic because it accurately draws from the database.
There were a number of early issues to do with logging in, which our delegates pointed out. Those API issues have since been corrected, and people are concentrating on the app itself. They really are enjoying it.
How did Nickelfox perform from a project management standpoint?
We had a couple of people we could go to with questions and concerns. While we're in different timezones, we didn't have any trouble communicating. Some of their team worked around the clock.
Communication was pretty straightforward. We had a couple of teleconferences and initially went through a wireframing phase to make sure we were on the same page. I thought it was a good process.
What did you find most impressive about them?
They were essentially always there for our team, responding to us. When there were problems, they didn't disappear. Instead, they held themselves accountable. They worked with us the whole way to make sure that we got the right product.
Are there any areas they could improve?
It would be great if they moved to our country. Even with the nature of the experience, I was pretty happy with it. That's why we entered the maintenance with them so willingly. We're very keen to keep working with them.
Do you have any advice for potential customers?
Have open communications with them. We didn’t make any assumptions and always asked questions whenever we weren’t certain about something. They were good with their answers.