What evidence can you share that demonstrates the impact of the engagement?
The application is flexible, nimble and reliable. My team of 3 people processes up to 100 transactions across 6 networks on a daily basis, updating inventories and pushing out production orders. The efficiencies they created have cut down time spent filling out production orders and securing sponsorships. Much of that is now automated. The enhancements have not only allowed us to take on deeper analyses but also have allowed us to have a life outside of work.
Our active user base is about 30 people and we have lots of passive users. Colleagues have given feedback about how excited they are by the automation so that they don’t have to retype a lot of information. The user interface created for senior management were also well received.
How did NGenious Solutions perform from a project management standpoint?
Our project manager was awesome and they were very efficient. The hard thing is keeping the client on task. They kept me on task. It could have otherwise taken a lot longer to get things done. They were never delayed.
We communicated primarily via email and weekly Webex meetings. We also had a couple of in-person sessions. I received weekly reports summarizing our project, including Pacing to budget. They were always available and flexible.
What did you find most impressive about them?
Within just a few discovery meetings they had started to really understand our business processes. They quickly understood how we get a custom idea generated, produced and the spot on the air.
Additionally, they were working with people who do not have a tech background. But, they were able to understand my vision of how things should flow in the process. They have a great history of helping the business partner work out what their process should be and then executing on that process.
Are there any areas they could improve?
They provided us with an idea we hadn’t thought about in the form of a dashboard. They took the initiative and showed us the idea for something – and it ended up being very beneficial. I'd like to see more case studies and “cool things” they have done for other clients.
Do you have any advice for potential customers?
Come to the table with a clear idea of what you want to accomplish, but also be flexible because NGenious can bring new ideas to the table that might make you pivot and take things in a different direction.