What was the scope of their involvement?
NFN Labs designed the UI [user interface] for the application, which was something users in our company could easily relate to. I gave NFN Labs a rough draft of what we wanted, and they came back with a product that was beyond what I expected. I was always excited to see what NFN Labs brought back to me. We’ve now been using the app for five years, and it’s very stable and very intuitive for our employees.
The app’s UI allows salespeople to organize all customer data, including order history, scheduling, and invoice details. They can set up surveys and ask for responses from customers. It also shows the salesperson’s personal performance metrics on a day-to-day basis and what kind of incentive is earned.
We also asked NFN Labs to create two web applications. The first is an app that gets GPS data from Oracle showing a salesperson’s location history. It shows the expected route for that person, any deviations from that route, and his current location.
The other web app that NFN Labs developed deals with point-of-sale items from our suppliers. Suppliers expect us to display these items in retail outlets. Our company had a challenge while trying to ensure that this expectation was carried out. NFN Labs developed an app that allows us to tag pictures and GPS data provided by salespeople, showing that the appropriate item was displayed. We’re able to create an album, which is then reviewed by a group within the company and rated. Based on the rating, points are accumulated, and the salespeople can receive rewards.
We then worked with NFN Labs to develop an MIS [management information system] application. We would feed NFN Labs all our sales data, and we wanted it to be analyzed and presented in a graphical manner in multiple dimensions, such as product, geography, and salesperson. The application was quite effective; however, since then we switched to another application for this process.
Recently, we developed an Android application to help our executive team to see a breakdown of our sales numbers. We wanted to have this app available for iOS users as well but didn’t have the skills in-house to do that. I asked NFN Labs to assist me with this project.
How did you come to work with NFN Labs?
We heard about them through word-of-mouth.
How much have you invested with NFN Labs?
We’ve spent approximately $50,000 over the course of the engagement.
What is the status of this engagement?
Our relationship started in 2012, and the work on the first project was completed within two months. The two web applications took about 4–6 weeks each. The most recent project was in 2015 and is complete.