Chicago Information Technology and Services

NextME is a mobile app for businesses helping their staff manage their waitlist of customers.

NextME leverages proprietary historical data to help businesses quote more accurate wait times during peak hours. We believe in superior customer service and that waiting in line can be done virtually, not physically.

Our mission is to help businesses keep customers happy, improve operations, and retain more business during wait times.

As seen on the EATER, FOOD & WINE, Food & Drink International Magazine, NextME's digital waitlist for business operators is available to download in the App Store today: http://apple.co/1IUTQWw

Need an extra hand with a product demo? Email us at [email protected]

 
$1,000+
 
$50 - $99 / hr
 
2 - 9
 Founded
2013
Show all +
Chicago, IL
headquarters
other locations
  • San Francisco, CA
    United States

Portfolio

Key clients: 

Lou Malnati's Pizzeria, Kuma's Corner, Geek Squad, Bowlero

Reviews

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Customer Service Automation for a Bowling Company

“NextME's solution has helped us reach a goal of ensuring that no customers have to wait in line.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. 2015 - Ongoing
Project summary: 

NextME provided an app solution that inputs customer orders into a system that alerts them by text message once their order is ready for pickup.

The Reviewer
Joseph Regilio
General Manager, Bowlero
 
Verified
The Review
Feedback summary: 

NextME's solution significantly improved overall business workflow and customer management, increasing bottom line and overall customer satisfaction. Reliable and efficient, their app is also easy for employees and customers to use. Their team continues to be accessible and open to new ideas.

BACKGROUND

Introduce your business and what you do there.

I'm the general manager of a hospitality bowling company. We provide games, food and beverages, and entertainment around the country.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with NextME?

We were manually managing customer orders, writing down names and numbers so we could call customers as their orders were ready. We were looking for a better solution to help us manage that workflow.

SOLUTION

What was the scope of their involvement?

NextMe provided a solution that allows us to input customer information on an iPad, which then alerts the customer by text message once their order is ready. The software allows me to login remotely from my iPhone to see what the waiting list looks like. They're also developing additional solutions that will eventually allow us to promote offers to customers through the app.

What is the team composition?

We work directly with John (Co-Founder and CEO, NextME).

How did you come to work with NextME?

I found their company through an online search and liked the solution they were offering.

How much have you invested with them?

We spend $50 a month, so over the course of our relationship we've invested a couple thousand dollars.

What is the status of this engagement?

We started working with NextME around January 2015 and we continue to use their software.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

NextME's solution has helped us reach a goal of ensuring that no customers have to wait in line. With just a click of a button, their software significantly improved our overall workflow and we're able to turn over more bowling lanes as a result. People can now spend more time making purchases elsewhere in our building, rather than waiting in a line.

It's also very user-friendly—both customers and our new hires are able to learn how to use it quickly. In the three years we've been using the app, we've only had one issue that their team was able to fix it immediately.

How did NextME perform from a project management standpoint?

NextME has a great tech team. They're responsive and fix any glitches or issues as they come up immediately. I generally reach out to them by email and get a call back from their team.

What did you find most impressive about them?

Their app is very easy for everyone to understand—our guests and employees respond well to it. It's also reliable and doesn't crash.

Do you have any advice for potential customers?

If you have any ideas or suggestions, be sure to talk to them because they're open to improving and expanding what their software is able to do.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Customer Service & Marketing Automation for a Pizza Restaurant

"We have a true partnership and they always think about our best interests."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2016 - Ongoing
Project summary: 

Helping a restaurant simplify the customer's experience, NextME created an app that enables customers to pre-order pizza, check their place in line, and receive a text on their phone when their table is ready.

The Reviewer
 
Chicago, Illinois
Craig Bushor
General Manager, Lou Malnati's PIzzeria
 
Verified
The Review
Feedback summary: 

The app helps create an efficient process during peak wait times and customers love the convenience of leaving the restaurant while waiting for their table. NextME goes above and beyond to meet all needs, while their hands-on approach and responsiveness earned them favorable referrals.

BACKGROUND

Introduce your business and what you do there.

I'm a general manager at Lou Malnati's Pizzeria.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with NextME?

We have long waits, so we were writing people's names on paper and then calling their names. That sometimes created chaos, especially in summer, when the wait was 70–90 people. We tried buzzers at one point, but people would take them with them and lose them, so it was a big cost to our business. We wanted to automate this service, so we needed a vendor to help us.

SOLUTION

What was the scope of their involvement?

They created an app to simplify and improve the customer experience. Now, we can use people's phone numbers to notify them by text when their table is ready. Besides, customers can see the updates regarding their place in line, so they don’t have to stay inside the restaurant. The new feature of the app enables customers to pre-order pizza. We can tag the customer who has placed a pre-order, which makes the table turnover time faster.

What is the team composition?

I work primarily with John (CEO and Co-Founder, NextME).

How did you come to work with them?

John was one of our customers. He pitched his idea to us and we went ahead with it.

How much have you invested with them?

We've spent between $10,000–$25,000.

What is the status of this engagement?

We started working with them in 2016 and the relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The process has become more efficient, so we need a smaller staff. Customers who leave their reviews online say they love the new system because it's very organized and lets them plan their wait time outside the restaurant. Positive reviews, in turn, bring even more customers to our restaurant.

How did they perform from a project management standpoint?

John is very hands-on and responsive. If I call him at 9 on a Saturday night, he'll answer right away. He brings a lot of ideas to the table and provides great feedback. He sends me an updated report each night, so I can see how the restaurant is performing.

What did you find most impressive about them?

John understands all of our needs. We have a true partnership and they always think about our best interests.

Are there any areas they could improve?

I can't think of anything.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Customer Service Automation for a Restaurant

"They’re dedicated to product quality and customer service."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2015 - Ongoing
Project summary: 

NextME automated a customer service system with a mobile-based solution. Currently, they’re developing apps that will link to the website’s content.   

The Reviewer
 
Chicago, Illinois
Anne Jarvis
General Manager, Kuma's Corner
 
Verified
The Review
Feedback summary: 

The automatic system had a seamless transition and currently promotes customer loyalty. The quality solution has had only minimal bugs. NextME is communicative and dedicated to providing comprehensive service. The team offers on-site assistance and resolves issues quickly.  

BACKGROUND

Introduce your business and what you do there.

I'm the general manager of Kuma’s Corner, a burger bar.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with NextME?

We used a manual waitlist for tables. We texted customers that chose to wait off the premises. This system wasn’t consistent because some customers wanted to verify their place in line.

SOLUTION

What was the scope of their involvement?

Kuma’s Corner hired NextME before I joined the company. NextME started at one of our other locations before coming to my restaurant. They automated the waitlist to make customer interactions more efficient. Since then, we’ve worked on apps that will feature menus and links to the website.

What is the team composition?

They provide one point of contact per location. I work directly with the co-founder.

How did you come to work with NextME?

Our owner met one of NextME’s founders. That interaction led to the engagement.

What is the status of this engagement?

We started working with them about four years ago.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Customer retention metrics perform well, according to NextME’s daily and weekly analytics. The automated system is easy for customers because they’re always on their phones. Bugs have been minimal.

How did NextME perform from a project management standpoint?

There were issues early on, but that’s expected with any new project. NextME has been an amazing partner; they keep us updated and do quick turnarounds. Most problems resulted from poor internet connections. That isn’t NextME’s fault, but they still come in the restaurant to help.

What did you find most impressive about them?

They’re dedicated to product quality and customer service. NextME provides on-site assistance with items that aren’t necessarily an issue on their end.

Are there any areas they could improve?

No, they’re very responsive. If there has ever been an issue, they fix it right away.

Do you have any advice for potential customers?

Open communication helps NextME deliver solutions. They help us retain a larger customer base across all locations.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I’ll very likely recommend them.

Customer Service Application Marketing for a Restaurant

“The NextME app really allows us to do things that we weren't able to do before.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. 2014 - Ongoing
Project summary: 

NextME created an iOS app to manage customer wait times at restaurants. Key features include text notifications. They also provide training and detailed analytics.

The Reviewer
 
Chicago, Illinois
General Manager, Restaraunt
 
Verified
The Review
Feedback summary: 

Staff estimates of wait times have improved dramatically since the engagement began, resulting in a significant increase in customer retention. NextME’s responsiveness and openness to constructive feedback make them a valuable partner.

BACKGROUND

Introduce your business and what you do there.

I'm the front of house manager for a hybrid restaurant and grocery in Chicago.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with NextME?

We wanted an easier way to manage our customer wait times. We're a small place so we always have some sort of a wait, and we tend to have longer waits on the weekends. Our old system was clunky. We were looking for something streamlined and easy to use.

SOLUTION

What was the scope of their involvement?

NextME created a mobile application that takes the name and the phone number of the customer waiting for a table. The customer receives a text message letting them know where they are in line and a notification when their table is ready. We've been using NextME on an iPad since its launch. Someone from their team comes to the store to help install each new update. They help our host run through the update, make sure it’s understood, and find out if we have any input. The app also provides analytics to the back of the house after every shift. Since we’re one of their original clients, they use us as a test subject to gather information and figure out what does and doesn’t work.

What is the team composition?

We work with two of their co-founders.

How did you come to work with NextME?

One of the co-founders used to work at our store as a host. I don't know if they specifically had us in mind when they developed the app, but we were one of the first to use their prototype.

How much have you invested with them?

We’ve spent between $10,000–$25,000.

What is the status of this engagement?

We started working together about four years ago and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app’s analytics help me train the hosts in terms of customer patterns. Instead of guessing, we're able to actually look at hard data. We’re getting more customers, and more customer retention, because of our ability to more accurately quote wait times. There’s been a significant increase in customers choosing to stay and wait for a table—and then eating—which results in more business. It's definitely been a positive domino effect.

How did NextME perform from a project management standpoint?

The team is very involved throughout the whole process. They not only ask for our feedback, they use it to make changes if we think something’s unclear or unhelpful. They're very accessible. We can call them whenever we have a problem. Recently, I reached out to them because the app was a little buggy over the weekend. They emailed me back right away but I didn’t have time to respond. When they didn't hear from me, they followed up with a phone call just to make sure everything was in working order. They really want to make sure our experience is positive.

What did you find most impressive about them?

The app has really taken off and it’s been so impressive to watch. The success and the journey that we've taken with them has been really cool. They’ve grown a lot in their business, which is helping us grow. The NextME app really allows us to do things that we weren't able to do before. It's just an awesome partnership.

Are there any areas they could improve?

I can't think of anything.

Do you have any advice for potential customers?

Keep track of all of those little glitches. They want to know about every bug, even if it doesn't happen very often. They really care about those things because that's how they improve the app and keep getting better.

5.0
Overall Score They deserve a 10. We're very appreciative of their work.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer