What evidence can you share that demonstrates the impact of the engagement?
Thanks to NextME, we were able to collect more information than in previous years. The fast food company used to ask employees to leave comments on a sticky note. We also spoke to more employees than would have been possible without the app. The executives can only see about 50–60 people each day across three days. We more than doubled that the first year and saw a total of 350 people. This year we saw a little over 400. It was a good way to have quick, honest, candid, and memorable conversations
The app also enhanced the overall efficiency of the event. Employees could go see other booths at the conference and then come back instead of physically waiting in line. Since they offer white labeling, we made it feel like a part of the conference app. This year we added the ability to book a specific reservation time instead of first come first served. That worked even better, which is why we were able to accommodate more people. NextME created technology that not only worked but also provided a better user experience.
How did NextME perform from a project management standpoint?
The NextME team was amazing. They worked so hard and were super diligent. John was always available to talk about any big or small concerns. He's very specific and intentional about what he needs. He's great at thinking about connectivity across events. He was really interested in how our customizations could be used in another area or helpful for another industry. He was articulate, which helped us think through what we wanted. We asked him to sit in on a lot of meetings so that we could have his voice at the table. He's was always punctual and ready to listen and offer solutions.
What did you find most impressive about them?
Their technology is impressive in the way it can scale. It’s not just niche like a calendar or restaurant reservation. It could apply to different kinds of events. They've created a technology that can work anywhere. I've talked to John about using it for my company. I work with a lot of artists and musicians. It could be used as a solution for picking up merchandise at shows so that people don't have to wait in long lines. NextME’s ability to be nimble and offer customizable solutions that can scale up or down makes them a valuable partner.
Are there any areas they could improve?
NextME is growing so fast. John needs to hire more developers to meet demand. They couldn't implement some features that we wanted to add this year because of their lack of capacity. That’s the only issue that we had with them. If they had more support, they could grow even faster and be more efficient.