What evidence can you share that demonstrates the impact of the engagement?
I don’t think they’ve had any direct impact on our company, other than the good reputation we’ve been able to maintain. They keep up with our way of working, they’re trustworthy, and they deliver on their promises.
In terms of the project, there’s a lot of value in the work they did; it was high quality, stable, an on time. There were no misunderstandings and the customer was happy. From whichever angle I look at it, the project is a success.
How did nexocode perform from a project management standpoint?
They performed really well. We communicate through phone, email, and Microsoft Teams. VSTS is the Azure DevOps tool we use for project management. It’s useful for hosting assignments, comments, descriptions, requirements, test cases, etc. Whenever there’s work to be done, we’ll have a conversation about the particular item in the project management tool. All the communication is recorded and everyone can track what was said in order to align with how everything needs to be done.
What did you find most impressive about them?
It’s not easy to answer this question because we tend to choose our partners well and we don’t collaborate with companies that don’t feel trustworthy. However, the best thing about nexocode is their responsiveness.
On one occasion, a customer needed an urgent modification by the next morning when it was already the afternoon. Although they’re situated in a different city, I reached out to nexocode, and they organized themselves. They were in our office by the next morning, which was really nice.
Are there any areas they could improve?
The only thing I could mention is that they’re a really young team, which was a surprise for us and the customer. If they had beards and gray hair, they would’ve looked more trustworthy, but they looked like students to the customer, which was odd. Still, it wasn’t a student approach; they were professional and they have a lot of experience.
Do you have any advice for future clients of theirs?
Trust them; they have skills and a good attitude, as well as a lot of interesting ideas. If a potential customer has a problem, they should give it to nexocode and they will find the perfect solution.
Users find the system useful when working remotely, and they're confident in the lasting impact it will have on operations. nexocode approaches the project with a design thinking mindset, working agilely to adjust to scope changes. Their understanding of customer needs makes them top-of-class.