New Line Technologies

What evidence can you share that demonstrates the impact of the engagement?

We’re very satisfied with the quality of their work. I’m very happy with them. Since using them, projects have gone faster.

How did New Line Technologies perform from a project management standpoint?

We make calls in Microsoft Teams or Google Hangouts and share our display.

What did you find most impressive about them?

The quality of the software is much better than it was. It’s also much cheaper and faster.

Are there any areas they could improve?

Not every developer communicates at the same level. If we have to communicate with the director of our company, who doesn’t speak Ukrainian or Russian, we communicate with them in English. It’s not really a problem or something they need to improve, but communicating in English is a bit harder in general.

Can you share any outcomes from the project that demonstrate progress or success?

It was a client’s project and New Line provided a team extension for the specific stage to speed-up development to reach deadlines. New Line devs were integrated to the existing team, and we’re satisfied with the onboarding speed and their project involvement.

How effective was the workflow between your team and theirs?

In this project, the client kept management on his side and New Line devs were integrated in a bigger team. I got a positive feedback only.

What did you find most impressive about this company?

New Line was able to provide skilled developers in a short span of time and the onboarding process was amazingly fast.

Are there any areas for improvement?

They are clearly understand their strengths and areas where they need to push more. I like it and highly recommend New Line Tech.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project saved 80% of the manual office work of the business.

Describe their project management style, including communication tools and timelines.

The project management is tight, on daily basis. Maintaining the long term project plan along with the short term sprints in order to meet schedule.

What did you find most impressive or unique about this company?

The company has very skilled developers, it does not compromise on quality. Their availability is very high. Very high integrity.

Are there any areas for improvement or something they could have done differently?

None.

Can you share any outcomes from the project that demonstrate progress or success?

Ongoing

How effective was the workflow between your team and theirs?

Overall it is going great , we are working closely getting daily updates on issue and timelines are met

What did you find most impressive about this company?

New Line Technologies has a very strong pool of developers and are able to quickly adapt to any change that's needed, the company was a true partner when it came to provide some relief when needed , I am pleased to work with them and will definitely use they going forward.

Are there any areas for improvement?

Although the teams worked great there were some misalignments that caused both teams to spin , More alignment on overall agenda is needed. Overall quality was good but it might be good to implement even additional testing to avoid regression bugs in later stages.

Can you share any information that demonstrates the impact that this project has had on your business?

We stuck very close to the timeline to deliver the project and ship to the market timely. The impact has been significant to our operation as some StoreMe customers prefer to transact on the web and not download and transact through a mobile app.

How was project management arranged and how effective was it?

Very good. Sergey was the lead on the project. He has both hard and soft skills to work with my team in the US. Their development team was organized utilizing youtracker to manage sprints and set realistic weekly goals and deliverables.

What did you find most impressive about this company?

They have a deep bench to pick from and to rotate the right technical skills for the project as development needs change. Their developers care and are willing to help at times when we wouldn't expect them to be available. They are also very transparent, which was super important to me. Currently, we’re done with all urgent and crucial issues and now we are working on platform development and support.

Are there any areas for improvement?

Very satisfied with the results and will continue to work with them as our tech evolves.

What evidence can you share that demonstrates the impact of the engagement?

New Line Technologies adapted very well to our different technologies. They set up a plan with specific steps that we can follow. Having this system in place enables us to change the system as needed and level up our different programs internally. 

How did New Line Technologies perform from a project management standpoint?

Project management has gone very well. New Line Technologies is highly reactive and makes it easy to communicate. Upper-level management is always available and ready to help. They give us useful advice and bring in new ideas to leverage the technologies we use. 

Every three months, I visit their offices for a few days. We always have very productive discussions. Their leadership makes time to meet with me so we can share ideas for improvement.

New Line Technologies is very transparent. We always know which person from their team is working on any specific task. They’re very honest if they ever make a mistake. Rather than hiding it, they explain what’s going on.

What did you find most impressive about them?

New Line Technologies is very good at communication. It rarely takes more than an hour to get feedback on any issue from them. They work very hard and feel like a part of our team. They do whatever it takes to meet our requirements within the timelines we set for them. Transparency from their side ensures we always know what’s going on.

Are there any areas they could improve?

I don’t see anything they could do better.

Do you have any advice for potential customers?

I recommend visiting their office to see how New Line Technologies works.

What evidence can you share that demonstrates the impact of the engagement?

The software is ready, but there’s one major feature we want to develop and release before we go to our full pilot. We’ve been able to accelerate big, important partnerships, which we expect to give us customers in the thousands and tens of thousands. We have a credible, functioning product that we can demo. It functions smoothly within our closed ecosystem.

How did New Line Technologies perform from a project management standpoint?

They provide daily status reports on the three projects that are ongoing. They provide detailed release notes on our releases to different environments. I have a daily scrum meeting with the project lead and our internal testing lead. They’ve dealt especially well with changing requirements. A few times, they’ve pushed hard to get a release out prior to a partner demo, and they’ve accommodated us with the time zone difference. Project management has been exceedingly positive. 

What did you find most impressive about them?

They’re sharpening their skills in this new domain of cryptocurrency and HD wallets. They’ve been creative in developing solutions rather than just taking requirements and delivering them. They ask a lot of questions and give us feedback if something doesn’t fit best practices.

Are there any areas they could improve?

Early on, we had some UI issues in our delivered builds that should never have reached our UAT team. Somewhat related, we found that the internal QA was sometimes lacking early on in the project. We have provided ongoing feedback to their team and both of these areas have improved significantly.

Do you have any advice for potential customers?

For longer-term projects, I would negotiate to have someone on their team that is dedicated solely to your project. Especially given that it is an offshore development team, that continuity is really important. Having that single dedicated resource (who happens also to be excellent) has been a positive for us.

What evidence can you share that demonstrates the impact of the engagement?

While we do have technical metrics and other data, I’d attribute those to our combined effort rather than to just our team or just theirs. However, we've seen growth in installation velocity and the number of measurements we receive (which means more people are using the apps), and we needed those things to happen. Aside from the product work, the GDPR tasks allowed us to stay in business, which our partners were worried about.

We’re happy with the job New Line has done, as well as the price we pay, so we’ve transitioned into a standing engagement. It would be difficult to manageably recreate the expertise and support that New Line provides. They offer a diverse set of resources that enables us to worry much less about project and resource management than we used to.

How did New Line Technologies perform from a project management standpoint?

It’s been a bit of a mixed bag. The SDK and updated infrastructure were ready before the final date but it would’ve been nice to have them one week before the launch. However, it didn’t result in any serious consequences for us.

The GDPR project ran a bit off-schedule relative to our expectations. New Line could have been more knowledgeable initially about the project's challenges but that would have been the case with anyone else, given how new GDPR was. On the other hand, they discovered something I'd missed during the planning stage. I give them credit for discovering that, proposing a solution, and getting it done. Even though we were late, we didn’t miss any hard deadlines.

New Line sends us status reports on ongoing issues and keeps me in the loop regarding where we are. If something needs a deeper investigation, they’ll prod me along to make sure it happens. Sometimes we have to make decisions quickly, which happens best on our side given that we have more experience in certain areas. That being said, since we need to react quickly and often work without the most detailed functional requirements, I’ve encouraged New Line’s managers to help us develop solutions instead of expecting us to reassemble the results on our side.

What did you find most impressive about them?

Our CEO describes them as “get-stuff-done people," and I’ve been quite happy with New Line in this regard. I understand that ours isn’t the most optimal setup for a service provider (the customer not committing to full-time resources), but they’ve handled it very well. Their overall response time is also fantastic.

Are there any areas they could improve?

It would've been lovely if they were able to onboard faster and gain a better understanding of what we’re trying to achieve, but this is wishful thinking given the type of provider they are. We also would’ve liked to have a person on their side be ready to talk to us, understand our business needs, and come up with a solution based on them. This would’ve made my life easier, but it’s hardly realistic. In this case, New Line would’ve charged much more, and the overall level of engagement would’ve been fundamentally different.

Do you have any advice for future clients of theirs?

Theoretically speaking, someone could be unhappy with what New Line offers if they came in with the wrong expectations. If they’re looking for a service provider that can supply resources, stick to the initial tasks, provide clear visibility regarding how their team thinks and what side-effects and consequences they see coming in the future, they’ll be fine.

What evidence can you share that demonstrates the impact of the engagement?

We measure success by how seamlessly connections happen for our customers and their clients. With this project, we’ve hit a few roadblocks and bumps along the way, which is to be expected as we scale up the size of our platform. New Line’s team has always resolved any issues that come up. We’re also very clear about what we need and how we need it delivered. Our biggest concern is that we make successful transactions via our platform, and that’s been happening.

How did New Line Technologies perform from a project management standpoint?

We had a designated member of our team who handled most communication with them since they’re overseas. They’re very communicative, open, and transparent about what’s happening with the project and how it’s progressing. We’ve got a good synergy and my team really enjoys working with them.

What did you find most impressive about them?

They’re smart and reliable. I appreciate their openness and willingness to work with us when we’ve had challenges with the product. They’re very collaborative and they’ll help us generate ideas to keep us moving forward. It doesn’t feel like they’re an outside contractor.

Are there any areas they could improve?

I think when you’re working in tech, you always wish things could be done faster, but that’s not possible. That’s my only criticism, but I’m happy with their work and our working relationship. They’ve surpassed my expectations.

Do you have any advice for potential customers?

If you’re planning to outsource, make sure you have someone on your own team who can manage the relationship. New Line’s team is pretty independent, which is good for you, but it helps to have someone who can touch base and follow along with the progress of the project.

What evidence can you share that demonstrates the impact of the engagement?

The fact that we've launched the product already is a success. I requested completion within four to five months, which they delivered. That was a big surprise. It was a tight timeline, even for a development company.

How did New Line Technologies perform from a project management standpoint?

Their project management was their biggest advantage. I liked their project managers better than mine. When I worked with other teams, I had to manage them and worry about requirements. I didn't have that headache with New Line Technologies. Everything was provided or accessible. 

All their reporting was open and current, so it was easy to produce invoices and check their work. They occasionally spoke with my customers, developers, or architects, and most of their employees spoke excellent English.

What did you find most impressive about them?

New Line Technology has talented developers who can implement any type of technology. They're organized, they deliver on time, and they make every project comfortable.

Are there any areas they could improve?

Sometimes a customer requests a certain type of application. It would be helpful to know upfront if they could deliver. I'd like to know their whole range of capability, knowledge, and expertise within each industry.

Do you have any advice for potential customers?

Ukrainian developers perform better when challenged.