What evidence can you share that demonstrates the impact of the engagement?
I get updates all the time, even on weekends or after hours. If there’s an issue with a campaign, they’ll fix it immediately and let us know. Sometimes our international offices will need a report or information. Our corporate office which is in another time zone may need something at a reasonable hour for their business needs which would be very late in New Jupiter’s operating time zone but, they are always responsive and turn things around right away.
The most impressive result is the numbers. Since we brought them on, we’ve seen a 250% increase in revenue, a 280% increase in transactions, a 100% uptick in user sessions, and a 25% reduction in cost per click. They’re very detail-oriented and everything they’ve done for us is positive. Though we’ve had minor issues, nearly every month with them goes smoothly. We couldn’t be happier with them.
How did New Jupiter Media perform from a project management standpoint?
They’re perfect managers and are hyper-responsive. They write me back immediately and are willing to meet in person. Most of our conversations are over email and Skype, but they’re willing to communicate however we need. I usually speak with our project manager at least once a week by phone and can email, Skype them, or even reach them by cell if they’re not in the office.
What did you find most impressive about them?
The personal treatment is great. They give us a concierge level of service and a commitment that makes us feel like their only client. Their business is directly in line with our brand’s core values and their attention to detail makes it easy to resolve any campaign issues that arise.
Are there any areas they could improve?
I have zero complaints about them. The only thing I wish for is a full suite of marketing tools. They do our PPC campaigns and ran some of our social media marketing, but I’d like them to expand into other digital marketing, emails, etc.
Do you have any advice for potential customers?
Take the time to know the people you’re working with. Spending this much money can be scary, and this kind of relationship really only works if you build up trust.