New Jupiter Media, Inc.

What evidence can you share that demonstrates the impact of the engagement? 

In combination with overall SEO work on our website, our bounce rate has dropped 20% this year, proving that whoever is being redirected is finding what they need. In the past, we were concerned with redirects and impressions, and we were successful in getting those. Since then, Stephanie has been incredibly strategic about what we can do to position our keywords better and find other keywords Google recognizes.

How did New Jupiter Media perform from a project management standpoint?

Our organization can sometimes be very reactive, but New Jupiter Media has done well responding to all of our adjustments. Stephanie always tries to make sure we’re organized. They’re very committed to offering planning sessions, ideas, and different methods.

We have one in-person meeting each year to set the tone for the year, and we have monthly catch-up calls in addition to making real-time changes to our program as they come up. They always meet the deadlines we set. 

What did you find most impressive about them?

I appreciate that they know what they do well, and they aren’t trying to be a one-stop-shop. They’re very candid about knowing what their expertise is. When we push for something, they’re straightforward and say they’re willing to try, but it may not be in their wheelhouse. I appreciate that they don’t try to be something they aren’t. They’re focused on what they do well and continue to drive us to do that better within our organization.

Are there any areas they could improve?

We truly rely on our partners to stay current on methods that work, and Stephanie is already so good at presenting new ideas. She could push us a little more to incorporate these new ideas faster.

Do you have any advice for potential customers?

You’ll benefit if you communicate your desired results well in advance so that they know exactly where you want to be at the end of the campaign/project. We lacked direction in the beginning, so we didn’t leverage New Jupiter’s full suite of skills and tools. If we had a stronger strategy session to start, we’d have a much more robust program. We are just now getting up to speed on the value NJM provides.

What evidence can you share that demonstrates the impact of the engagement?

The results started to show within a few days of their team working with us. We’re now receiving between 70–100 inquiries per month. Their efforts were so helpful that we’re experiencing more leads than we currently have the staff to handle. 

How did New Jupiter Media perform from a project management standpoint?

We primarily speak through email and phone, and their team gives us monthly progress reports.

What did you find most impressive about them?

Their team provides excellent personal attention and customer service. They excel at forming strong business relationships. As a team, they know what they’re doing in this industry.

Are there any areas they could improve?

Once we add additional staffing to our internal team, we’ll be able to see if New Jupiter Media can generate even more business for us.

Do you have any advice for potential customers?

If the nature of your business is unclear, it’s important to thoroughly explain it to New Jupiter Media for them to meet your goals.

What evidence can you share that demonstrates the impact of the engagement?

The PPC campaign has resulted in a significant increase in leads. As with any marketing effort, there are many factors involved. While we can't attribute the gains solely to their work, we've had to hire more sales staff to handle the additional lead flow. We’ve also seen a significant increase in revenue.

How did New Jupiter Media, Inc. perform from a project management standpoint?

Their team is great. We meet frequently at the beginning of each campaign to develop the strategy and determine its effectiveness. Once they get each campaign running smoothly, we decrease the frequency of the meetings. They’re open to our desire to meet at a frequency appropriate to the needs of each campaign.

What did you find most impressive about them?

They’re very responsive to our questions or any issues that come up. They're also extremely focused on meeting our needs and helping us with what we tell them is important.

Are there any areas they could improve?

At one point there was a change of account management. It took the new account manager a period of time to catch up on our account, which caused our campaign to lose a bit of steam. That lull was pretty understandable given the circumstances, and they quickly got back up to speed. Overall, we've been pleased with the results.

What evidence can you share that demonstrates the impact of the engagement?

New Jupiter Media has significantly helped us optimize our online advertising efforts while maintaining our top position on Google. They continue to deliver on their promises, so we're quite happy with their work overall.

How did New Jupiter Media perform from a project management standpoint?

They're great at managing tasks–both accessible and responsive to our needs. We generally hold weekly meetings and communicate through phone and email as needed.

What did you find most impressive about them?

I'm most impressed by their level of expertise and reliability.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

The more you know and understand your business, the more collaboratively you'll be able to work with their team and get the most from their expertise.