In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance?
Not really, most of it has come down to, it either displays it or it doesn’t, it either worked or didn’t. As far as performance feedback, I know that a couple of the other developers have used it, have taken examples from that program and used it for similar charting. It’s become something of the standard for some circles since it works so well and it’s relatively easy to implement. I think they, and some of the people who use it, they like the mouse interactivity on the chart that it provides, for being able to zoom and select, and being able to hover over series to see additional information. There’s a lot of custom functionality in the programming, which allows users to manipulate and really view the data in so many different ways. It’s very impressive, and it rarely malfunctions.
When working with Nevron Software, is there anything you’d consider unique about their approach or development methodology that distinguish them from other vendors?
Not necessarily from their development capabilities, but certainly from their customer service standpoint. Being able to answer questions, and give real project examples instead of simple code snippets, helped out a lot to get a working example as opposed to just a few lines. That approach is something I wish I’d see more often from developers because it allows me to see how the finalized component will function. I was able to provide them with more valuable feedback, much quicker. I think that approach added a lot of value to the project and reduced the amount of time it might have otherwise taken to have a deployable solution.
In retrospect, are there areas in which you think they could improve as a service provider?
Yes, in one area concerning upgrades or updates to the controls. It’s a manual process that breaks some of the events that are linked to the control. It would be nice to have some of the other control suites, wherein you run a specific utility, tell it what project solution, and it goes in and updates the control and all references pointing to it. If that process could have been automated, it would have been preferable.