What evidence can you share that demonstrates the impact of the engagement?
They delivered on our initial deliverables, which were our logos and brand style guide. Their team also put together an effective marketing roadmap that can operate parallel to our development plan.
We were impressed and pleased with the website design and their process for creating designs. They prioritized iterations, interactions, and relational collaboration. Their clear process and ability to deliver on requirements indicate that the relationship has been successful. The deliverables exceeded our expectations and helped us conceptualize our marketing plan in a whole new way.
How did Never Settle perform from a project management standpoint?
We communicated through email, text, phone calls, and video calls. They were very open to feedback, oftentimes asking us for candid feedback. We built a strong relationship and were always comfortable providing feedback to each other.
What did you find most impressive about them?
From the beginning, it was clear that they would prioritize our relationship over logistics. We appreciated that because we wanted someone to truly understand our process. Their design work is incredible, but their relational customer experience model is the best thing they do. They make us feel valued and treat our mission like it was very significant. They’ve focused on relationships, truly partnering alongside our team to understand us. We consider them to be very a close strategic ally, not just our marketing vendor.
Are there any areas they could improve?
There are always opportunities for improvement, but they did a great job.
Do you have any advice for potential customers?
Invite their team to come in and understand your processes. That will help you build a strong, long-term partnership. They have the capacity to do much more than merely deliver marketing products. Their model is comprehensive, thorough, and robust. When engaging them, I’d recommend enlarging your goals and making them more holistic. They can certainly ramp up to that level.