What evidence can you share that demonstrates the impact of the engagement?
They did a great job, bearing in mind that we had a pretty tight deadline. They covered a lot of features (like text-to-speech) and they automated over 260 e-services. However, they could have done more on the QA aspect. We had a back and forth on issues that were still not fixed when they told us they were, so our testing team had to spend their own time on the app. They really need to get their people to test applications before committing to clients so we don’t have to worry about bugs. As a client, I expect a one hundred percent error-free application, and I don’t want to commit my own people to test it. Other than that, they’re pretty good skill-wise.
The app is still fresh. We launched it around six weeks ago, so it’s pretty early to look at statistics but we have pretty decent downloads—over 1,000 in six weeks. In six months or so, we’ll be able to pull stats and see how many services are being submitted through the web and through the app. Feedback is looking pretty good right now.
How did Neusol perform from a project management standpoint?
Project management hasn’t been outstanding, but it’s been pretty good. They have a central point of contact who translates our requirements technically, which makes it easier for us to reach out. We also have a technical team lead who gets in touch with me for technical issues.
What did you find most impressive about them?
They’re easy-going and their skillset is great, from web development to the latest mobile app technologies. In my experience, Neusol stands out when it comes to change requests and maintenance and support. They accepted changes without additional cost.
Are there any areas they could improve?
Quality assurance is the only area they need to focus on. They should get their team to test the application before sending it to the client to ensure the app really adds value.
Do you have any advice for future clients of theirs?
Define the scope of work clearly from day one. You’ll also need to express in clear words that there will be no compromises on QA. Neusol needs to deliver applications that are error-free, and all testing needs to be done on their side.