What are some of the results of the project? Do you have any statistics, specific improvements in efficiency or effectiveness, or any feedback from your employees or customers?
From the employee side, the workflow is a lot more structured and identifiable. From the management side, it’s a lot more controlled. There’s more ability to extract information and statistics. What we like about the Salesforce platform, is that it has automated schedules to customers.
We use the customer portal now, which makes it much easier for clients to log in and see the status of their shipments. We’re busy working with our web developers to incorporate the link directly from the portal into Salesforce. It has much better controls, much better cost. We’ve gained the management and the automation of the schedule.
Do you still feel building on that application that was the best decision to make?
I’ve researched extensively into other systems. From a quotation side, we looked at many companies including a Dutch program, but it was a lot more cumbersome. It wasn’t user friendly. Salesforce worked well.
From the ERP side, I think it was one of the best decisions that I could have made. We can tailor-make the fields. We kept adding on without relying on a developer or a programmer to do the work. It was probably the best choice that we’ve made.
How did Neurored perform?
They’re exceptional. On the web call, they did the change that we asked them to do. They’ve been very quick to react to all requested changes. The relationship is excellent at this point in time.
Was there anything unique about them compared to other vendors?
I think their size is unique. They’re smaller, so you’re dealing with the employees at the top of their company. They understand the logistics in the industry; it’s much easier to talk to someone of that caliber than to other programmers who don’t know the industry.
They have an edge up on the logistics industry. They understand the logistics of our business well, making communication much easier. Initially, I was a bit concerned about dealing with a company in Spain and whether it was going to work remotely. They’ve proved us wrong. They’ve actually delivered every time we asked them to.
We are continuously improving our system, so we keep giving them information. We appreciate that they provide feedback from their other clients and provide certain enhancements. This procedure is quite useful to us.
They suggested improvements like linking the system through Salesforce. This allows us to send information via EDI to the shipping line. This is an enhancement that they suggested. It’s quite useful to us. I think their proactiveness helps our relationship because our company is also proactive to change.
Looking back on the project, is there anything that you felt they could improve on or do differently?
No improvements are needed at this point.