Neuralab - Making.Digital.Easy

Whether you own a start-up or manage big-corp online fronts, you need an award-winning team of developers, designers, and content-makers. A team that will take care of the complicated tasks of building a superb e-commerce platform. That’s where we kick in, as we have spent dozens of years producing every possible web technology, mobile platform, and interactive designs with one goal…to give your web project a real push into the connected world.

You can relax by our side as we are a full-service team of creative people, managing all aspects of online e-commerce projects - even the ones you’re not aware of.

 
$10,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2008
Show all +
New York, NY
headquaters
  • Neuralab
    1350 Avenue of Americas
    New York, NY 10019
    United States
other locations
  • Neuralab
    Fojnicka 6
    Zagreb, 21 10000
    Croatia

Portfolio

Key clients: 

HBO, Procter and Gamble, Philips. TEDx, GREY, LiLash, OTRUSA, John Wiley & Sons, and more.

Neuralab portfolio is available on Behance network

Please see our full portfolio here - https://www.behance.net/Neuralab

Reviews

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Ecommerce Web Dev & Integration Services for Software Solutions Provider

“When they say that something will be delivered by a certain date, they do it.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2015 - Ongoing
Project summary: 

Neuralab designed and built an e-commerce platform which was integrated with existing ERP and CRM systems. Neuralab also hosts the website. The team is now working on a similar solution for subsidiaries.

The Reviewer
 
11 - 50 Employees
 
Zagreb, Croatia
Juraj Urbanke
Head of Technology, HSM Informatika
 
Verified
The Review
Feedback summary: 

Neuralab is committed to delivering results on time, and there has never been an issue with missed deadlines. There has been a significant increase in revenue since the platform was launched, which is partly attributed to Neuralab’s work. They were also highly recommended by past clients.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of HSM, which is headquartered in Croatia. We have operations in over 20 European countries, including subsidiaries in Serbia and Bosnia. Our main business is value-added distribution, and we build software and hardware solutions.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Neuralab?

We were doing a new project involving CRM [customer relationship management] implementation and a new e-commerce solution. It all worked together with an existing legacy ERP [enterprise resource planning] system.

SOLUTION

What was the scope of their involvement?

Neuralab is a full-service digital marketing agency. They have specialists in design, business analysis, and development. They created the e-commerce website for us. We had an existing legacy website on Joomla, but Neuralab persuaded us to change our platform. We decided to go with WordPress as well as a WooCommerce solution. They’re now hosting the website as well. The final product was integrated with our CRM and ERP systems within 6 months. Now, we are building a diversion for our subsidiaries in Bosnia and Serbia.

How did you come to work with Neuralab?

We were looking for a partner to implement the e-commerce part of the project. They were recommended by other partners we work with. Later, I found out that I knew their CEO from childhood.

How much have you invested with Neuralab?

We have spent $30,000 over the course of our relationship.

What is the status of this engagement?

We started working with them in 2015, and we went live in 2016. The project will never be completed because we always have new ideas and requests.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Our company grew in 2016 by around 25%. We went from $4 million to $5 million in revenue.

How did Neuralab perform from a project management standpoint?

When they say that something will be delivered by a certain date, they do it. We use Google Sheets and InVision, which was very cool, to collaborate on the design. Google Hangouts was used as a communication tool.

However, we know they were internally using many other modern tools in order to increase productivity and overall quality.

What did you find most impressive about Neuralab?

We enjoy working with them, and we haven’t had any issues. This has been better than other experiences we’ve had before.

Are there any areas Neuralab could improve?

Sometimes, I would prefer if we got a deadline estimate faster. It was nice at first when the backlog wasn’t so big, but they could also use a better project management tool.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
    We received good value for our money.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web Dev & Maintenance for Beauty e-Commerce Platform

"They’re an incredible service provider."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2015 - Ongoing
Project summary: 

Neuralab created an e-commerce website to expand the brand into international beauty markets, providing wireframing and customized WordPress development. They now support optimizations and iterations. 

The Reviewer
 
11-50 Employees
 
Arizona
Executive, Beauty Manufacturer & Distributor
 
Verified
The Review
Feedback summary: 

Neuralab consistently provided quick execution in all technical needs, developed a streamlined and user-friendly web platform, and effectively guided the client in providing the best online experience for their customers.

BACKGROUND

Introduce your business and what you do there.

We are a manufacturer and distributor of a single-use beauty product—an eyelash serum that enhances length and curl. I manage all of our digital marketing and assets in bringing the product to market online.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Neuralab?

We wanted to create a more streamlined shopping experience for customers. Our biggest challenge is doing business internationally, and we had to incorporate shopping for every currency. We were moving from a cumbersome web platform to a single, streamlined site.

SOLUTION

What was the scope of their involvement?

The conception for our new website had already been done. The project turned into wireframing, which turned into dressed wireframing with Neuralab. We went into production, created a website, and we iterated from there. We are using the WooCommerce platform on a WordPress website.

We’re heavily focused on our own design, which is a large part of our partnership with Neuralab. We knew how we wanted the site to look and feel. Neuralab ensured that everything worked technically and handled user flows. They’ll jump in and tell us exactly what to do when needed, but they also incorporate our point of view on the brand experience. Neuralab steers us in the right direction, ensuring that the website will be effective.

Neuralab has also provided maintenance post-launch. We view them more as a part of our organization. We have an entire team and work directly with Krešimir, their CEO, who is a hands-on person. I collaborate with him in driving project management. Internally, there are probably 10 people on Neuralab’s side whom I’ve never met, but we do have direct access to the design leads. When we go into production, I also have direct communication with the development team and lead.

They have done a lot of custom work outside of our initial scope, related to the complexity of dealing with multiple currencies and payment systems, which aren’t always stable in countries outside of the US. Our reporting ensures that we stay informed about the financial backend of the site. We use a less-common social media aggregator, which required custom coding in order to facilitate the real-time social media ingestion of our streams.

We’re a growing, almost startup e-commerce company and are new to many promotions strategies. At times, we came up with an idea and tried to act quickly and nimbly. Neuralab jumped in and solved those technical problems, allowing us to execute quickly.

How did you come to work with Neuralab?

I wasn’t here when we started our relationship.

What is the status of this engagement?

We started working with Neuralab in late 2015. The first launch occurred in late 2016. We are working on our second launch in phases. The first will happen in 2–3 weeks, and the second will take place a month later. We will continue to work on conversion optimizations and any iterations necessary for a full quarter afterward. 

RESULTS & FEEDBACK

How did Neuralab perform from a project management standpoint?

I doubt that Krešimir actually sleeps. Supporting customers on the other side of the globe requires a lot of accommodation. I estimate that Neuralab is available 18 hours per day. From a communications standpoint, they respond electronically almost immediately.

I also have a service-level agreement for bug management, which is performed within 1–3 hours of making a submission in our dedicated ticketing system. We have a Google Doc that serves as a backlog for tracking all our comments and timelines.

What did you find most impressive about Neuralab?

I appreciate their speed of service, flexibility, and consistent partnership. They’re an incredible service provider.

Are there any areas Neuralab could improve?

No.

What tips or recommendations could you share that might increase the likelihood of success with Neuralab?

For US firms, I’d say don’t be intimidated because Neuralab is not a local company. They’ve completely adjusted their way of working to meet clients’ needs. Their openness will help clients learn about their own business. 

5.0
Overall Score I love their team. I couldn’t do my job without them.
  • 4.0 Scheduling
    ON TIME / DEADLINES
    We didn’t meet all of our deadlines, but Neuralab pushed hard. Many of the problems during the last design were due to us.
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I hope that others have the same great experience as I did.

Web Dev & Design Services for Digital Marketing Agency

"Everything they’ve done has been positive. I have no complaints."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2009 - Ongoing
Project summary: 

Neuralab augments teams in web development and design. They work on projects involving WordPress, e-commerce, CRM and plugin integration, and they also provide widespread technical consultation and maintenance.

The Reviewer
 
11 - 50 Employees
 
San Jose, California
Victor Bilandzic
Senior Partner, Motava
 
Verified
The Review
Feedback summary: 

Neuralab is a versatile team skilled in both design and strategy, on top of development. Their work contributed to tangible success with clients, including direct sales and conversion improvements. They can meet deadlines, respond fairly to requests, and overall augment internal teams efficiently.

BACKGROUND

Introduce your business and what you do there.

Motava is a digital marketing agency that builds websites and markets them through various channels, mostly digital. The most common things people ask for are SEO and PPC, but we’re not limited to just those. I’m a senior partner.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Neuralab?

At first, we needed a reliable and affordable designer. We also use them to augment our development staff.

SOLUTION

What was the scope of their involvement?

We subcontract a lot of our design work to them. We have also worked with them on development tasks. We’ve done multiple projects with them. The largest project was a biotechnical firm website built on WordPress with WooCommerce. They helped us consult on the updates needed for their existing website. They helped me with the selection of the technology, platform, and approach for the new one. Once we completed that, we were able to plan the design with them. Together, we designed 20-25 different screens. They were also one of the primary developers for the website, working with my team and me. 

How did you come to work with Neuralab?

When we were looking for a firm, I was looking for somebody that was more than a freelancer. I’ve hired freelancers before and they tend to disappear or are limited in what they can provide. I liked that Neuralab had a smaller team when we first hired them. They’re larger now. They had a sense of professionalism and their English was also very good compared to other companies. We started with smaller design projects then moved into smaller-scale development. The quality of that work was also very good, and that made us comfortable to send them larger projects. We started working with them directly and it’s been a good partnership with them.

How much have you invested with Neuralab?

We have spent between $50,000 and $200,000 over the course of our relationship.

What is the status of this engagement?

We started working with them in 2009, and the work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

It’s hard to attribute specific metrics to them since we’ve been working on it together. The success is subjective. Most of the work they do is design-related and some program-related. I strategize all of it. Everything they’ve done has been positive. I have no complaints. The things that we measure are the marketing success for our clients, and that’s all done by our team. The effect of Neuralab’s effort is tied to that. They’re a big part of the success of our clients.

The feedback from the biotech firm has been positive. Neuralabs did most of the work on the redesigning of their key technology page. Because of that, sales improved by 65% in the first 90 days. There have definitely been improvements in sales and conversions.

How did Neuralab perform from a project management standpoint?

They’ve been very accommodating and helpful through several minor issues. They’re pretty responsive. We have a shared management system to track our tasks. They’re good at meeting deadlines as well.

Are there any areas Neuralab could improve?

Not really.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

WordPress Web Dev for State-Owned Bank

"I was so impressed with their dedication."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2016 - Ongoing
Project summary: 

Neuralab redesigned a national bank platform, simplifying the UX/UI and presenting a more client-oriented face for conveying programs and product offerings. They now provide maintenance and feature upgrades.

The Reviewer
 
201-500 Employees
 
Croatia
Iva Saraga
Head of Business Communications & Marketing, HBOR
 
Verified
The Review
Feedback summary: 

Thanks to Neuralab’s customized development, the new website has improved page views by as much as 30%. The team’s proactive workflow, attention to detail, and consistent turnaround time continue to drive results.  

BACKGROUND

Introduce your business and what you do there.

HBOR is a state-owned, Croatian development and export bank as well as export credit agency. We offer multiple loan programs, guarantee schemes, export credit insurance, and other services to our clients. I'm in charge of business communications and marketing. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Neuralab?

Our old website did not meet our clients’ expectations, and we wanted a new website that would be more functional and client-oriented, and allow our customers to find the programs and products we offer. We needed to simplify the engagement process, so we were looking for a completely new face, which is why we reached out to Neuralab.

SOLUTION

What was the scope of their involvement?

We explained our desired outcome of the project, the communications issues that needed to be solved, and showed them a few websites we liked. Neuralab conducted customer usability research, determined the weakest and the strongest points, and came out with a whole new idea for the website. Afterwards, they did the design and programming. At this point, our website is purely informational, and it’s built using WordPress. In the long run, we have some ideas for building 2-way communication into the website for services like loan applications.

How did you come to work with Neuralab?

We found Neuralab through a Google search for companies that had received awards for their web design. I went through the references of those companies to view their work, and that’s how I got in contact with Neuralab. They then participated in a pitch that was organized for the website and showed to be the best for our project.

How much have you invested with Neuralab?

All told, I think we’ve spent around €45,000 [$51,000] with Neuralab.

What is the status of this engagement?

We started the project in 2014 when we decided to hire Neuralab. But, we had some internal changes in management, and unfortunately, the project was stopped. In 2016, we restarted the project, and it was finished by the end of that year. Neuralab handles the maintenance of our website and provides feature upgrades. Right now, they’re creating a web tool that will enable our clients to find the right loan and interest rate for them. They’re also making an export guide microsite. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

Within the past few months, people have been viewing 20%–30% more of the pages on our website, and we’ve seen a 15% increase in the amount of time that people stay on the export page. We’ve received good feedback from our clients and commercial banking partners, but I don't have that information quantified.

How did Neuralab perform from a project management standpoint?

Neuralab constantly met their deadlines with no issues. We communicated through Gmail with a single person for each project.

What did you find most impressive about Neuralab?

Neuralab customized our website and got to know our program. They really dug into the content. At this point, I think they could easily start working at HBOR. I was so impressed with their dedication.

Are there any areas Neuralab could improve?

So far, we’ve had a great experience with Neuralab, and we’re really satisfied. They’ve hit every due date. We’re looking forward to continuing our partnership.  

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

WooCommerce Web Dev for Tire Distributor

"Neuralab can customize everything, and they see every project differently."

Quality: 
4.5
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2016 - Ongoing
Project summary: 

Neuralab upgraded an e-commerce platform by redesigning the inventory system, preparing downloadable descriptions, expanding information fields, and clarifying product titles. They’re now developing version 2. 

The Reviewer
 
11-50 Employees
 
Greater Boston Area
e-Commerce Assistant, Tire Distributor
 
Verified
The Review
Feedback summary: 

Since Neuralab joined the team, visitor numbers grew from 50 per day to over 670, catalyzing a 700% increase in online orders. Their creative suggestions, adaptable workflow, and efficient indexing designs continue to boost revenue.

BACKGROUND

Introduce your business and what you do there.

I’m the e-commerce manager for a tire importer and distributor working within and outside of the US. We specialize in commercial truck and heavy-machine tires. I’m responsible for all internal and external transactions. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Neuralab?

Tires are difficult to find, as each model has individual characteristics depending on the machine and utilization. We needed advanced programming skills in order to list our tires online and make them searchable through Google. We tried to do this ourselves, but our products weren’t being indexed properly. 

SOLUTION

What was the scope of their involvement?

We use WooCommerce for our platform, which Neuralab upgraded and redesigned. They gave us recommendations for product names and titles. We had an old inventory system that needed to be linked to WooCommerce. Neuralab created a functionality for downloading product information from the old system. The new version will be more complex; there were 5 information fields on the old product, but the new version will have 15, including tire dimensions, speed limits, and other characteristics.

We had constant communication with a project manager from Neuralab, who distributed the job to the team. There were separate designer and developer groups in place.

How did you come to work with Neuralab?

We didn’t want to move away from WooCommerce, so every developer our company hired needed to have knowledge of this platform. Neuralab was listed on the WooCommerce website, and we called them for an initial discussion. Other developers whom we contacted told us that our products had too much information attached, but Neuralab didn’t see that as a problem.

How much have you invested with Neuralab?

The cost of their work has been around $15,000. At the end of our second build, the cost will reach around $35,000.

What is the status of this engagement?

We started working with Neuralab in June 2016. The initial site was finished in 2 months. We have started work on the second version, which will be more sophisticated. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

Before working with Neuralab, around 50 users visited the site daily. Right now, we have around 670 visits per day, and the number is growing. In terms of conversions, we have gone up from 1 order per month to 2 orders per week. We’ve noticed a 700% increase in our orders.

How did Neuralab perform from a project management standpoint?

Throughout the process, Neuralab used the appropriate tools for certain stages of the project. In the beginning, we used InVision for design. After that phase, we started using Asana and Google Docs.

We’ve been able to communicate well. We had ideas that wouldn’t have worked technically, but Neuralab came back with good recommendations.

What did you find most impressive about Neuralab?

Most of their team is made up of young, creative people who always offer new ideas and possibilities. I used to work with another web design company that had set templates we had to choose from. Neuralab can customize everything, and they see every project differently. Instead of making our site look like everyone else’s, they’ve adapted to our strategy.

Are there any areas Neuralab could improve?

Our project manager is our only contact point, and he can be overworked at times. Having another asset at hand and with more job diversification would be an improvement. It’s not a big issue, but it can be annoying. 

5.0
Overall Score Neuralab produces good designs.
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer