networX IT Solutions delivers standout IT services throughout the Greater Philadelphia Region and beyond, equipping small- to mid-sized businesses with the IT support, strategy, and solutions needed to optimize productivity and excel. We work closely with clients to deploy solutions that meet their current needs but are flexible to accommodate future growth and changing business requirements. We leverage the best technology available while meeting budget targets for a streamlined client experience. Our mission is clear — to build long-lasting relationships and provide trusted, responsive, and quality IT solutions. We believe that our core values help us achieve this. We are: Experienced. Responsive. Efficient. Innovative Our team has been solving IT nightmares and aligning technology for growth for over 20 years For businesses in the Greater Philadelphia area and beyond, there’s no better source of effective IT solutions than networX IT Solutions. Our goal is to give our clients everything they need to stop wasting time and money on inadequate technology and put more of their resources toward their business. Our decades of IT experience and strong industry partnerships help us with this goal, but our greatest drive is our commitment to the growth and success of all our clients. The many benefits of partnering with networX for your IT needs: - Fully customizable technology solutions - Budget-friendly billing structure - IT support available 24/7 - World-class technology vendors - A technology partner focused on your long-term success
"There wasn't anything I asked about that they weren't knowledgeable in."
Mar 16, 2020
Owner, IDEALalter
Autry Watkins
Business services
Chicago, Illinois
1-10 Employees
Online Review
Verified
Networx IT Solutions provided IT services for a web design firm. They took inventory of all software and hardware products, moved them to cloud-based apps, and provided a VPN for remote workers.
Networx IT Solutions provides reliable and high-quality service. The team has implemented everything well so far, and has been accessible whenever they’re needed. They’ve always delivered on time.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
We are a web design and digital marketing firm. I am the CEO of our company and wear several hats.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire Networx IT Solutions?
We hired Sagy and networx IT services to do two things. One, take over our it issues by allowing him to provide managed services on the monthly basis. We also had him to provide a VPN for our team because we have several people that work remotely.
What were your goals for this project?
Have a functional ticketing system for our it issues and have an easy to use private connection to the home office.
SOLUTION
How did you select this vendor?
We spoke to several local companies and were ultimately referred by one of our other vendors to networx it in Philadelphia.
Describe the project in detail.
I do not know exactly how he implemented everything. However, for the managed services, he took an inventory of all of our software and computer hardware. He moved us into some cloud based apps. He connected up to our systems. For the VPN, he collaborated with some other vendors to help us choose the right company to provide the connection. He then set everything up.
What was the team composition?
Sagy was our main contact point, he coordinated everything and answered any questions we had.
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
Since implementation of the managed services, we've contacted him a few times for some issues. He was very responsive and resolved issues immediately. We now do not worry about any IT issues. He also got us set up with new licenses for Windows when our operating system became unsupported. No issues with the VPN.
How effective was the workflow between your team and theirs?
Everything was on time and on target. No complaints.
What did you find most impressive about this company?
There wasn't anything I asked about that they weren't knowledgeable in. He even walked me though an issue I was having with my VOIP phone installation, even before we got into contract with him.
Are there any areas for improvement?
N/A
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
"There was another company that came in slightly lower, but we are happy with the choice."
Willing to Refer
5.0
NPS
Locations (1)
1024 N 3rd StreetPhiladelphia, PA,
United States19123
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