What evidence can you share that demonstrates the impact of the engagement?
I’m highly satisfied with the website. The feedback’s been good. According to the metrics, I’m now in a very privileged position regarding the website. It’s now within the first 200,000 websites worldwide on Alexa.com.
I’m 74 years old, and I used to be an old-school business broker. For leads, I used the traditional method of canvassing and knocking on the door of every business. Now, I’m supported by the website and the social networks to get clients into my office. I’m using up less gasoline in my car, and I have a happier life.
How did NetsMiami perform from a project management standpoint?
They’re always available. If I have a technical issue with the website or even with my computer, they will help me. They’re very proactive.
In fact, they're also supporting me on additional projects. I have another website that's devoted to uniting Venezuelans all around the world and an additional site for integrating businesses between Cuba and Florida. They've been essential to creating each of those.
What did you find most impressive about them?
They’re young people who're eager to help. Every time I call them, someone will help me. I feel supported.
Are there any areas they could improve?
They’re millennials, and I’m a baby boomer, so we’re very different. I have a carpet in my office, and I have everything orderly. At their office, there’s a lot of movement and a lot of noise. I can’t say that I want to change their work style, though.
Do you have any advice for future clients of theirs?
They're experts at what they do, focusing on clients. When I call someone and receive no answer, I’ll get frustrated. I feel that they’re very responsible at what they do.