Your potential, our technology

Netizens is a digital innovation house, where the real life and technology world are combined and where the impossible is happening, not only regarding the physical matters but also the ideas, brought to life by us. We develop projects in the field of mobile apps, custom-made IT solutions, web development and interactive installations.

Netizens is a place where the borderline between online and offline world is not so strict anymore.

Our R&D department is working all the time to deliver and implement our authorial products, which merge the technical, electronic and IT solutions in one.

We use technologies: PHP, JavaScript, React Native, Laravel, WordPress, VueJS, Java, Swift, iOS and Android.

 
$10,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
1999
Show all +
Katowice, Poland
headquarters

Portfolio

Key clients: 

Whisbear, Cheil Germany, Edipresse, Concept X, Sxces, Platformcan.com, Flewid, MDclick.com, WSiP, Novartis. 

Reviews

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AR Development for Full-Service IT Agency

“They do good-quality work that has few bugs.”

Quality: 
4.5
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June - Sept. 2018
Project summary: 

Netizens augments the internal dev team. They’ve worked on various projects, including developing an AR app. The team followed specific requirements and fixed any issues before final delivery.

The Reviewer
 
11-50 Employees
 
Germany
Technical Director, IT Company
 
Verified
The Review
Feedback summary: 

Netizens was communicative and reliable, ensuring everyone was on the same page. They proactively sought opportunities to improve the partnership, holding regular meetings to receive feedback. Their release management was subpar at first but improved by the end of the engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the technical director of an international IT company. We provide various services to clients, including TV commercials, print, and websites.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Netizens?

We needed to be able to scale our business more effectively. We often have short timelines and run into resources issues, so we needed a partner who could augment our team. Specifically, we were working on an augmented reality (AR) product and needed help.

SOLUTION

What was the scope of their involvement?

We provided a detailed briefing that had lots of infrastructural and technical ideas, including a proof of concept.  We discussed the AR project with Netizens, meeting in person to do a workshop and define the timeline and tasks. From there, they began the work, and we checked the quality, functionality, and UI of the product.

They’ve worked on numerous projects, but the AR app was for the biggest consumer electronics event in Germany. The app was part of an installation we did, collaborating with street artists around the world. The artists created a piece of art in a pop-up gallery located in Berlin, and the app interacted with the space to create another world around the artwork.

What is the team composition?

They had two project managers and about six developers.

How did you come to work with Netizens?

A work partner referred them. We met with Netizens and liked the services they offered, so we hired them.

How much have you invested with them?

We spent between $50,000–$100,000.

What is the status of this engagement?

The engagement lasted from June–September 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They do good-quality work that has few bugs. Someone from our team checked the visual quality every two weeks and never had any issues. We did have a problem with the on-site component, but Netizens quickly fixed it. It was a pleasure working with them.

How did Netizens perform from a project management standpoint?

They always kept us informed with current tasks and who was working on what. We never had any surprises, and we used Redmine to track the project.

What did you find most impressive about them?

We had regular debriefings to optimize the partnership.

Are there any areas they could improve?

We had to have multiple deliveries during critical phases, and their release management could’ve been better. However, it improved over time.

4.5
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Database Development for Health Management Company

"We get information almost next-day, which has put us nearly a decade ahead of current trends."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. 2007 - Ongoing
Project summary: 

Netizens has built a database to aggregate high-volume information from a range of sources. The team collaborated on the initial framework and now manages the solution.

The Reviewer
 
11-50 Employees
 
Greater New York City Area
Thomas Bellavia
Chairman, Osler Health Network
 
Verified
The Review
Feedback summary: 

The database’s efficiency is ahead of the curve in a fast-moving sector. Netizens’ expertise and support make them an invaluable partner. Regular communication and on-time deliveries are hallmarks of the relationship. They produce excellent at competitive prices in the international market.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the chairman of Osler Health Network, a management company overseeing 200 physicians in gainsharing projects with major insurance companies and government programs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Netizens?

We needed to gather data to achieve gainshare status in the database system. We started out with other offshore companies in different countries, but none of the relationships worked out. Our organization then hired Netizens to collect data from disparate sources and aggregate them into a central database, which we could then redistribute back to practices to improve efficiency, outcomes, and reimbursements.

SOLUTION

What was the scope of their involvement?

Netizens created the program to collect laboratory and X-ray data from our pool of 85,000 patients. We had to know how many people received specific services because we are measured by the percentile of achievement. They funnel that information into the database we use to assess and leverage our savings.

What is the team composition?

I worked directly with the deputy project manager, who had a team of at least seven people behind the scenes.

How did you come to work with Netizens?

After partnering with domestic and offshore vendors, I reached out to friends in Poland that recommended Netizens. The team visited our offices and developed the initial scope with us. They had great technical and English skills.

How much have you invested with them?

We’ve spent close to $1 million total, which includes $15,000 monthly maintenance fees.

What is the status of this engagement?

We started working together in January 2007 and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The constant change in our industry makes Netizens’ ongoing support imperative. Without their database, our physicians couldn’t be successful in such a dynamic field. Our partners have praised the solution’s performance and smooth experience.

Furthermore, the team stayed on budget and achieved a 100% meaningful use project with the federal health authorities. Clearly, they devoted the right resources to give us an advantage in the market. Companies without this tool use claims data, which has a three-month lag. We get information almost next-day, which has put us nearly a decade ahead of current trends.

How did Netizens perform from a project management standpoint?

We have phone or conference calls with the project manager at least twice per week; otherwise, we email the team. Developers will reach out with questions too. They have a contact on our team to coordinate progress and feedback.

What did you find most impressive about them?

Their solutions are innovative and reflect the team’s dedicated effort. In addition, they provided helpful suggestions and delivered on time.

Are there any areas they could improve?

No, because we’ve never had a problem. Although we squabble about price, the collaboration works well and there’s no negativity in the relationship; it’s very open and transparent.

Any advice for potential customers?

With any vendor, stay on top of the project to ensure timely completion. They’re honest and always upfront about challenges.

5.0
Overall Score Their work is excellent.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    I give them a five compared to domestic vendors.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would definitely recommend them.

App Dev for Communication Company

"If you ask for something that isn’t currently in the market, they always find a way to make it possible." 

Quality: 
4.0
Schedule: 
4.0
Cost: 
4.5
Willing to refer: 
4.5
The Project
 
$50,000 to $199,999
 
2014 - Ongoing
Project summary: 

Netizens developed an event logistics app using beacon technology. The app directed attendees to assigned transportation, synced with personal schedules and provided workshop reminders, and facilitated polls.

The Reviewer
 
11-50 Employees
 
Germany
Axel Hoffmann
Director of Business Development, Concept X
 
Verified
The Review
Feedback summary: 

The app was used widely at the conference thanks to Netizens impressive work. Although they would benefit from including more testing, they work hard to accommodate last second changes. Their strong, internal structure allows them to work through difficulties without getting discouraged.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

the Director of Business Development for Concept X. We’re a communication agency that focuses on creating digital items for events and new products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Netizens?

We needed help with app development.

SOLUTION

What was the scope of their involvement?

Our biggest project with them was building an Android app for an event and distributing it on individual devices to event attendees. It utilized beacon technology and push notifications to help people find the room their next scheduled event was in, and their specific transportation. If they entered the wrong car, the app would tell them how to find the correct one. Every user could personalize the app so it reminded them of their specific schedule. It also included a voting tool that let them participate in polls.

They also helped out when we ran a booth at a digital fair in Germany where we built a cuckoo clock that had a counter built in it. Netizens inserted a system that counted every tweet that was posted on Twitter with a specific hashtag used at the booth. When someone would tweet with that specific hashtag, the cuckoo came out of its clock.

What is the team composition?

I am mostly in contact with their Business Development Director, but I also talked to their Client Service Director and the developer who was handling the project.

How did you come to work with Netizens?

We were creating a network of live communication agencies in Europe, and we came across Netizens. We soon realized that they weren’t an agency like we were, but that they did provide digital support services for events. When we started this project, we felt out what it was all about, and then got into price and development details.

How much have you invested in them?

We’ve spent around €150,000 Euro ($176,349 USD).

What is the status of this engagement?

We’ve been working with them since 2014.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We got high coverage at the event and had 1,000 people use the app.

How did Netizens perform from a project management standpoint?

We communicate through email, telephone, and Skype calls mostly. We collaborated on the plans for the event app.

What did you find most impressive about them?

Netizens is very innovative. They don’t just have standard solutions. If you ask for something that isn’t currently in the market, they always find a way to make it possible.

Are there any areas they could improve?

Their internal structure has always been fine, and their solutions always work, but it isn’t always easy. Perhaps it would be better if they had more of a testing period prior to an event. However, sometimes we get information from a client one week before and they don’t have a lot of time to implement it and test for a couple of weeks.

Do you have any advice for potential customers?

Define exactly what you expect and need prior to starting any work. Also, you should have an in-person kickoff meeting with the entire project so that everyone understands next steps, and the project goal and timeline.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
    Sometimes there isn't enough testing beforehand and things aren't always perfect.
  • 4.5 NPS
    Willing to refer