What evidence can you share that demonstrates the impact of the engagement?
The constant change in our industry makes Netizens’ ongoing support imperative. Without their database, our physicians couldn’t be successful in such a dynamic field. Our partners have praised the solution’s performance and smooth experience.
Furthermore, the team stayed on budget and achieved a 100% meaningful use project with the federal health authorities. Clearly, they devoted the right resources to give us an advantage in the market. Companies without this tool use claims data, which has a three-month lag. We get information almost next-day, which has put us nearly a decade ahead of current trends.
How did Netizens perform from a project management standpoint?
We have phone or conference calls with the project manager at least twice per week; otherwise, we email the team. Developers will reach out with questions too. They have a contact on our team to coordinate progress and feedback.
What did you find most impressive about them?
Their solutions are innovative and reflect the team’s dedicated effort. In addition, they provided helpful suggestions and delivered on time.
Are there any areas they could improve?
No, because we’ve never had a problem. Although we squabble about price, the collaboration works well and there’s no negativity in the relationship; it’s very open and transparent.
Any advice for potential customers?
With any vendor, stay on top of the project to ensure timely completion. They’re honest and always upfront about challenges.