Netguru

BACKGROUND

Introduce your business and what you do there.

I’m the VP of communications at Pure Earth, an environmental health nonprofit organization that provides health and environmental solutions to major global health crises. We clean up toxic pollution in low—and middle-income countries. We’ve been doing this work for 25 years, and for the past four years, we’ve focused on lead and mercury exposure and poisoning.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Netguru?

We needed an app to enable citizens to report pollution and geotag it.

SOLUTION

What was the scope of their involvement?

Netguru built the Report Pollution app and the reportpollution.org landing page. Citizens would create reports, which would then go to the environment ministry in each country so we could start to take action. The team went through a series of meetings to learn about our existing systems, including our toxic site identification platform. We taught them about the issue and the platform's requirements and needs. The team did everything from scratch, including design, development, and App Store authorization.

What is the team composition?

We worked with around 3-4 people from Netguru.

How did you come to work with Netguru?

We met them at a conference and started talking about how to collaborate. They approached us because we were in the news and offered us their services.

How much have you invested with them?

It was a pro bono engagement, so we didn't spend any money.

What is the status of this engagement?

We worked together from April 2019 to April 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their work was fantastic; the people who tested the app really liked it. However, we had to get government approval to use it in certain countries, and at that time, we couldn't get funding to roll it out, so we didn't use the app. Now that we have the political support, money, and staff, we're considering approaching Netguru again to update the app.

How did Netguru perform from a project management standpoint?

Netguru was amazing. They provided clear documentation and met every deadline; they worked quickly and were thorough. They understood our field, which was very different from the business operations they usually did. They were great communicators using Slack and emails. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I wanted to give kudos to the team member in charge of external partnerships and business development.

What did you find most impressive about them?

The team was remote and from different places, yet they worked really well together. Their professionalism was very high. I used to work in the tech sector, so I know good when I see it.

Are there any areas they could improve?

No, there's nothing I can come up with.

Do you have any advice for potential customers?

Invest in the discovery phase. Stay engaged and ensure that communication flows to realize your vision.

BACKGROUND

Please describe your company and position.

I am the Founder of Encounter Nature Ltd

Describe what your company does in a single sentence.

We created the nature journaling app, Encounter. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Netguru to accomplish?

• Scope out the app
• Build the app
• Maintain the app

SOLUTION

How did you find Netguru?

Referral

Why did you select Netguru over others?

• Referred to me
• Honesty in pitch meetings

How many teammates from Netguru were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To plan and cost a nature journaling app (iOS/Android) integrating several APIs (weather, mapping, language search) and a custom 5000-line database. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Project delivered on time and to budget

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Netguru's project management was excellent. We were assigned a highly organised PM who scheduled three online sprint meetings a week, and planned and managed the project on Jira. The team communication was mostly via Slack. We received monthly updates about the budget. When our designer had to leave due to illness, she organised an internal designer at short notice who was able to help us complete the project. She also found us an extra Flutter engineer to come on board for a short period to help. 

What was your primary form of communication with Netguru?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We interviewed three companies for this project. Netguru were actually the most expensive, but we are EXTREMELY glad we chose them. They didn't over-promise in the pitch meetings, they were very honest about what would and would not be possible for our budget – unlike the other dev houses we met with. Their project management was impeccable. They were truly agile, responding quickly to problems and issues that came up during the build. And they adapted to work with a founder (me) with no technical experience, not an easy thing.

Are there any areas for improvement or something Netguru could have done differently?

At one point we were starting to go over budget. This could have been communicated to us more quickly; however, a solution was found which enabled us to continue with the project. We are very impressed with their flexibility and helpfulness in helping us get the project over the line. 

BACKGROUND

Please describe your company and position.

I am the Head of Marketing API of Polpharma

Describe what your company does in a single sentence.

European CDMO and Gx manufacturer with 70 years of experience in supporting patients’ health ​with high quality APIs

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Netguru to accomplish?

• Creative design to attract visitors
• Lead conversion
• Transparency and UX
• Best practices for website development and management (webflow)
• SEO optimisation

SOLUTION

How did you find Netguru?

Clutch Site

Why did you select Netguru over others?

• High ratings
• Close to my geographic location
• Referred to me

How many teammates from Netguru were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Setting up the Webflow environment
Creating an account, Favicons, Upload Fonts, Preparation of materials, Implementation style guide, Creating utility classes, Preparing the section structure, Preparing the layout, Handover/Commissioning
Project transfer, Support in purchasing a hosting plan, Connecting the target domain, System operation training (1-2h), Uploading educational materials (Webflow Uni), Deploying the website to the production environment (custom domain)

Adding micro-interactions to basic elements:
Buttons/links with hover states, Navigation links with “hover” and “current” states, Form inputs with “hover” and “focus” states. 

Additionally
Animation of texts in the hero section on every subpage, Card animation for home, Hover on product cards, Animation of the home section on scroll, Side navigation micro interaction

Preparation of a CMS structure with the following databases:
Articles, Products, Product categories, Teams, Home Scroll Items, CMS for sliders

Adding functionality to improve user experience:
Articles, products (up to 2 filters + search), building databases, 4 filter categories with multiple sorting options

Technical SEO optimization 90+ points (Desktop) and 80+ points (mobile) in PageSpeed ​​Dev. Contains:
Adding titles, meta descriptions and open-graph images for all subpages (based on content provided by the client), Image optimization (optimization of image sizes and formats (WebP)), Adding Alt-tags (based on content provided by the client), Correct semantic structure of the page (hierarchy of headings, semantic elements: lists, sections), Correct functionality of buttons and links (inbound/outbound)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Project completion ahead of time in 7 weeks (instead of planned 8 weeks)

Very easy and efficient process management with the use of Figma: the comments/corrections were implemented immediately

Responsivenes, consistency in communication, dynamic of the information exchange

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I am very pleased with the project management demonstrated throughout our collaboration with Netguru. The team consistently delivered items on time, meeting all deadlines without compromising quality. Their proactive approach allowed us to stay on track and achieve our goals efficiently.

Moreover, they were highly responsive to our needs, actively seeking our feedback to ensure alignment with our expectations. Their commitment to excellent communication and customer satisfaction truly stood out.

Overall, I appreciate their dedication and professionalism, and I look forward to working with Netguru again in the future!

What was your primary form of communication with Netguru?

Virtual Meeting

What did you find most impressive or unique about this company?

A slim team structure assigned to our project allowed for efficient decision-making and streamlined processes. This structure contributes to fast responsiveness, enabling the team to react quickly to changing needs and challenges, which significantly enhances our collaboration experience.

The implementation of new tools like Figma and Slack has further optimized communication and collaboration among team members, making workflows more efficient and productive.

The combination of a lean structure, quick response times, organized project management, and the utilization of modern tools creates a dynamic and effective working environment that truly sets Netguru apart.

Are there any areas for improvement or something Netguru could have done differently?

No

BACKGROUND

Please describe your company and position.

I am a Department Manager of Cim Finance

Describe what your company does in a single sentence.

Cim Finance, the largest non-banking financial institution in Mauritius, offers a wide range of financial services, including consumer and business credit, leasing, and payment solutions to support individuals and businesses in managing their finances.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Netguru to accomplish?

• Re-imagine our current app to align with the company's vision, assess the current state, and map out the path towards the desired end goal.
• Conduct a UI/UX audit of the app and benchmark it against similar local and global companies to identify areas for improvement.
• Redesign the app by breaking it down into scalable, logical components that align with the organization’s growth ambitions, including the creation of a comprehensive design system.

SOLUTION

How did you find Netguru?

• Online Search
• Clutch Site

Why did you select Netguru over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• The reputation of the firm & its people.

How many teammates from Netguru were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Netguru conducted an in-depth UI/UX audit of our mobile app, assessing its alignment with our future goals. This independent audit, combined with benchmarking against similar apps, highlighted the app's strengths, areas for improvement, and potential opportunities. The insights gained allowed us to identify reusable elements and set a clear focus for where to concentrate our efforts moving forward.

Following the audit, we took time to articulate the company's vision and future aspirations. This led to a series of local workshops in Mauritius facilitated by Netguru, where we delved into the business context, mobile strategy, and how best to align the app with our goals. These workshops were crucial in distilling our discussions into actionable steps, laying the foundation for the redesign process.

With a clearer vision, we defined an MVP scope for the new app, incorporating existing features and some new additions. Netguru guided us through mood-boarding sessions, ultimately landing on the perfect design direction. Over a 14-week period, the design was here, transforming our business needs, vision, and strategy into scalable, logical components for the app. A custom design system, the first of its kind for the organization, was also established as part of this overhaul.

Netguru successfully translated our fragmented ideas and shared vision into an elegant and tangible outcome – the app’s new design and design system. Simply outstanding.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• A highly scalable design for the mobile app, broken down into logical blocks, enabling us to quickly build new product and feature journeys without needing to redesign existing parts of the app.
• The ability to easily upsell and cross-sell products to our users via streamlined onboarding and seamless product access from the app.
• A new feature for our credit products that showcases merchants’ products and services, creating a new revenue stream that didn’t exist previously.
• A design system that facilitates new journey creation, ensures consistency, and accelerates the development process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Netguru was always super responsive and open to ideas from our side, even the most unconventional ones. They not only helped us deliver the project and bring clarity but also guided us on best practices and the right structure to build products and features. Netguru exceeded our expectations, consistently delivering on time for critical milestones, which made the process smooth and manageable for us.

Despite our team running multiple projects in parallel, Netguru’s expertise, attention to detail, and incredible people made this project feel effortless, even though it was a major initiative for us. We worked so closely with Netguru that it felt like we were one team, collaboratively tackling challenges and delivering solutions on the fly.

The project was meticulously managed from start to finish, and despite the usual challenges every project faces, we completed everything within the timeline and budget.

What was your primary form of communication with Netguru?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team from Netguru was incredibly friendly, and we never felt any barriers despite working across different geographies and cultures. In many corporate projects, meetings and engagements can feel formal and rigid, but our collaboration with Netguru was refreshingly different. We had relaxed, open conversations, a friendly atmosphere, and still managed to achieve serious, high-quality work.

The culture that emerged between our teams was greatly appreciated by Cim Finance. It encouraged us to think outside the box and embrace ideas we might not have considered before. Their expertise was deeply valued, not just in delivering the project, but also in helping us adopt some of their best practices into our daily work. While the project itself was our top priority, we ended up gaining far more from this collaboration than we initially expected.

Are there any areas for improvement or something Netguru could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Director of StudyAbroad101.com

Describe what your company does in a single sentence.

Founded in 2007, StudyAbroad101 is the leading platform for study abroad program reviews and information. Our mission is to promote global citizenship by providing students with the tools they need to find and evaluate study abroad programs. With over 42,000 reviews and 8,100 programs listed, we empower students and universities through innovative technology. Whether you're looking to explore new cultures, enhance your education, or gain international experience, StudyAbroad101 is here to guide you every step of the way.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Netguru to accomplish?

• NetGuru upgraded our Heroku stack, fixed bugs, optimized performance, enhanced security, and refactored code.

SOLUTION

How did you find Netguru?

Referral

Why did you select Netguru over others?

Referred to me

How many teammates from Netguru were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

NetGuru upgraded our Heroku platform to the latest stack, updated dependencies, fixed numerous bugs, optimized performance, enhanced security, refactored code, and improved database configurations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improved uptime, faster page loads, increased security, and better maintainability.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

NetGuru managed the Heroku upgrade project effectively, delivering all items on time. They were responsive to our needs, communicated regularly, and provided timely updates. Their structured approach and clear communication ensured that milestones were met and any issues were promptly addressed, contributing to the project's success.

What was your primary form of communication with Netguru?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed by NetGuru's efficiency and professionalism. They delivered on time, communicated well, and were responsive to our needs. Their structured approach and proactive problem-solving stood out.

Are there any areas for improvement or something Netguru could have done differently?

NetGuru's performance was strong overall, but they could improve initial project scoping to ensure all requirements are clear.

BACKGROUND

Please describe your company and position.

I am the CEO of Finnovest

Describe what your company does in a single sentence.

Finnovest is pioneering a new era of hyper-personalized investment advisory, empowering the next generation of investors to achieve their financial goals effortlessly while maintaining control of their investment decisions. 

By leveraging proprietary algorithms and smart automation, Finnovest enables brokerage firms and trading platforms to provide fully compliant, tailored and actionable investment recommendations on a large scale and to automatically trade the customized recommended orders upon 'one-tap' investor's approval.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Netguru to accomplish?

• Design an investment recommendations app
• Develop UI for a mobile sdk

SOLUTION

How did you find Netguru?

Referral

Why did you select Netguru over others?

• High ratings
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Netguru were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

N/A

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Every day head measurable outcomes. we tracked the prgress of the project and the deliverables on a daily basis.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• The project was manged pwerfectly on Netguru's side. 
• It was transparent with direct comunication between all parts of the project and obviously with us as well. 
• In general, all deliverables where delivered on time and with great quality.

What was your primary form of communication with Netguru?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Netguru is professional and dedicated, making us feel like they're a part of the team and want our project to succeed!

Are there any areas for improvement or something Netguru could have done differently?

For me they were perfect. 

BACKGROUND

Introduce your business and what you do there.

I'm a Group Product Manager at Brainly, responsible for the Ad Product. Brainly is a mobile and desktop platform for students offering an AI Learning Companion™. We are a global company helping students around the world.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Netguru?

We needed to collaborate with a product designer to prepare visuals for our clients and internal products. The deliverables included clickable prototypes, ad designs, and other assets required by the Sales Team and our Clients.

SOLUTION

What was the scope of their involvement?

We've been working with Netguru for nearly two years on our product design needs.With this collaboration we focus primarily on the Ad Product development. Netguru uses Figma, which aligns perfectly with our tools at Brainly.

What is the team composition?

WE primarily work with Mirek (Senior Product Designer) and occasionally with Kinga (Project Coordinator), who ensures our engagement is smooth and handles contract renewals. Mirek has been the consistent designer throughout our engagement.

How did you come to work with Netguru?

Netguru was already one of Brainly's partners before this project. Their values align closely with ours, making them an excellent fit for our needs.

What is the status of this engagement?

We started discussions in September 2022 and signed the contract in October 2022. We've been collaborating with Netguru ever since.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our collaboration with Netguru has been highly productive. Their designs have been crucial for developing and delivering our ad products on time. These high-quality visuals have significantly supported our Sales Team and Client presentations. Internally, Mirek's collaboration with our Product Designers has streamlined our workflow, allowing us to take on more significant projects and innovate with new ad products.

How did Netguru perform from a project management standpoint?

Working with Mirek feels like collaborating with an internal team member. Despite not being full-time, the allocated 30 hours per month have been sufficient to plan and execute crucial tasks. Mirek follows the Agile methodology, delivering everything on time and proactively addressing our needs. Operational aspects, such as invoicing, are also handled efficiently.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Mirek is an excellent designer, and Kinga provides valuable support, ensuring our engagement runs smoothly.

What did you find most impressive about them?

Netguru's professionalism and consistent high-quality work have been impressive from the start. Their commitment to maintaining quality over time has been outstanding, making their contributions vital to our team.

Are there any areas they could improve?

I find it challenging to suggest improvements, as our cooperation has been excellent. I encourage Netguru to continue their great work, and I look forward to a long-term collaboration.

Do you have any advice for future clients of theirs?

Netguru is very open to discussions. I recommend setting up a meeting to discuss your needs, even if they are not fully defined. They excel at preparing workshops and helping you clarify your project goals, making an open and honest initial meeting very beneficial.

BACKGROUND

Introduce your business and what you do there.

I’m the head of engineering for a financial services company. I look after the company’s engineering department and processes, including project delivery, hiring, and other related matters. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Netguru?

We hired Netguru to outsource software engineers. Our company wanted to scale up the engineering team quickly as we grew.

SOLUTION

What was the scope of their involvement?

Netguru provides us with around 15 software engineers working on a single project with many parts. We have a fintech app for our customers, and the Netguru team works on every part of it, such as the lending, banking, and KYC components. Put simply, they’re embedded in our engineering team.

What is the team composition?

At most, we’ve worked with around 15 engineers; that number has decreased to five teammates, including Mateusz (Engineering Lead) and Lukasz (Senior UX Researcher). I’ve also interfaced with five account managers during the engagement. 

How did you come to work with Netguru?

The decision to hire Netguru was made before me, so they were already a part of the organization when I joined it. 

How much have you invested with them?

We’ve paid around €220,000 (approximately $240,000 USD) per month early in the engagement. At present, we’re paying between €40,000–€50,000 (approximately $43,000–$54,000 USD) per month.

What is the status of this engagement?

The engagement started in June 2021, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Netguru has brought on experienced senior engineers to us. They’ve produced quality code and built truly reliable systems that will serve our customers for a long time. On top of that, their engineers can easily adapt to new environments and systems. They understand what’s going on in the background of these services and help us develop them further while also troubleshooting them. 

Moreover, they’ve brought good engineering practices that we’ve adopted — some of them have truly improved our efficiency and organizational excellence. Overall, their engineering resources are great. The engineers we get from them always satisfy our needs; they’re genuinely driven. 

How did Netguru perform from a project management standpoint?

They’ve done a great job managing the project. We’ve negotiated with them in terms of scope. We sometimes cut the scope or extend the deadline. However, they consistently meet our needs based on our agreement. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Mateusz has done great work. Working with Lukasz has also been nice.

What did you find most impressive about them?

Netguru’s company culture has been great for their engineers. They provide a framework where their resources have peace of mind and can work on enjoyable projects. That’s why they retain talented teammates; for us, having talented teammates is a plus.

Are there any areas they could improve?

When I joined the company, I offered them a suggestion regarding their pricing. They weren’t open to price negotiations. However, they changed a couple of management-level staff and became more flexible on their price.

Do you have any advice for potential customers?

Negotiate hard on the pricing, and work with Netguru’s core team. For context, Netguru has two main units: a core team and a group called partners. The teammates we get from their core team are always good.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Fundacja Uwaga, Śmieciarka Jedzie. We’re a nonprofit in the circular economy; we save tons of waste every year from landfills. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Netguru?

We operated in Facebook groups and needed to automate our work and show our users their impact. Our team engaged Netguru to create an app that would help people post on Facebook groups. 

SOLUTION

What was the scope of their involvement?

We had an existing design, and nearly everything was set up. However, Netguru reviewed the design and implemented some adjustments. They added more graphic designs to be used in the app stores. We used Figma for the designs. 

From there, Netguru developed our mobile app’s MVP for taking and posting photos on Facebook groups. iOS and Android users should be able to use the app to take photos and write descriptions, allowing them to post the photos quickly on the group. They could also monitor the photos’ activity and see if others saved them.

What is the team composition?

We worked with around 11 teammates from Netguru, including Mateusz (Client Partner), DevOps resources, React Native developers, designers, and R&D specialists. 

How did you come to work with Netguru?

I found Netguru on the internet years ago.

How much have you invested with them?

We invested less than $5,000.

What is the status of this engagement?

The project lasted from July 2023–March 2024. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Because of Netguru, we gained a working MVP we could use for our next accelerator or funding program. I could use it to show our idea of using an app to help people post on Facebook. It would be much easier for me to get funds for development because people could see that a lot was invested to start the app. 

How did Netguru perform from a project management standpoint?

Working with Netguru was amazing because they were organized. Everything was written down, including the tools, strategies, and resources for the project. Everything was in one place for documentation, so nothing was forgotten. I could stop working on the project and come back half a year later, and I’d still have everything in place. Moreover, their teammates always informed me about what was happening. They communicated well during delays and told me about any upcoming changes. 

For the budget, the official investment was less than $5,000, but this project was essentially done pro bono for us. We took part in a technological program, and Netguru was a B Corp — part of their mission was to support organizations like ours. 

Meanwhile, the project was supposed to take less time than it did. However, it took half a year because we had to wait for Facebook to give us the necessary permissions. Since the project was pro bono, we also had to wait for developers working on other paid projects. In truth, though, we didn’t have to wait long. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Mateusz was truly helpful. 

What did you find most impressive about them?

I was impressed with their ideas and philosophy. They had an attitude of empowering change-makers.

Are there any areas they could improve?

No, there weren’t any. The project was perfect. 

Do you have any advice for potential customers?

It helps to be prepared and know what you want; they can also help you develop your idea. On top of that, don’t be afraid of their high prices — it’s truly worth it. Invest in them because they’ll give you high-quality work.

BACKGROUND

Please describe your company and position.

I am the CEO of Pismo Foundation

Describe what your company does in a single sentence.

"Pismo. Magazyn opinii" is a unique pro bono media project run by the Pismo Foundation. "Pismo’s" mission is to shape current and future leaders of social, political and cultural life by exposing them to the most important issues and inspiring them to reflect on the trends shaping the future. We would like to be a role model for independent journalism working for the public purpose, uncompromising on quality, depth and reliability of content.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Netguru to accomplish?

• Launch mobile app with Pismo content
• Increase subscribers' engagement with Pismo
• Reduce churn among subscribers

SOLUTION

How did you find Netguru?

Tech to the Rescue matching process

Why did you select Netguru over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Referred to me
• Pro bono support

How many teammates from Netguru were assigned to this project?

Over 10, but I do not have complete picture

Describe the scope of work in detail. Please include a summary of key deliverables.

Netguru provided us (Pismo in a non profit project) a fully pro bono development and maintenance of the mobile application with Pismo (monthly magazine) content for IOS and Android mobile phones.

This included full support starting with clarifying and prioritizing business requirements, developing UX solution, developing, testing (including user tests) and launching MVP, providing overall technical support, developing the next phase of the app addressing the key user needs not included in MVP, plus overall project management plus discussions on strategic and content priorities of Pismo in relation with the IT/app development.

The MVP was delivered ahead of our internal deadline and received a very positive feedback from out readers. Though it is only MVP, with a number of features missing, already ca. 30% of our subscribers downloaded it and over 20-25% use on regular basis.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Over 30% of subscribers downloaded it, well over 20% (even >25%) use it on regular basis, with a very high level of engagement (in terms of av time and # of visits per UV per month). This exceeds our expectations, especially since we still operate with MVP app, further improvement being implemented/to be implemented early 2024

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very goo communication, keeping the client informed on the process, flagging the issues. Since this is a pro bono work, it was clear that resources sometimes may not be available due to other (paid) clients. Still, despite this complexity, the process has been managed very well. Reacting quickly to our requests, both on testing/adjustments and in planning second phase of enhancement post MVO

What was your primary form of communication with Netguru?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Willingness to support non profit initiatives acting pro publico bono and treating such client in the same professional way as a regular one. Effective, high quality project management and good feedback/communication with the client. High quality end product.

Are there any areas for improvement or something Netguru could have done differently?

Nothing specific